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Del Toyota - Service Center

Thorndale, PA

4.4
1,620 Reviews

1,620 Reviews of Del Toyota - Service Center

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June 02, 2021

Professional and courteous, live too far away to have normal maintenance done at this location but would if I could, far better than Toyota service close to home More

by Gpw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Sweet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Jun 04, 2021 -

Del Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 02, 2021

I was left to wait hours for a 15-20 minutes estimate to find out what was wrong with my car. I was never called to let me know when my car was done. I had left it and got a ride home. I was never picked More

by BillieJoH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t recall their names
Jun 04, 2021 -

Del Toyota responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

June 01, 2021

Customer service and making sure they are reliable - 200% when caring for my car is what I expect. I am second generation buyer at this dealership and they have been selling Toyota’s to us for 40 years and s More

by Joanne S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Del Toyota responded

We really appreciate your feedback, Joanne. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 28, 2021

We spend at least an hour waiting while the car gets serviced. You should use the time to connect with customers talking about new cars or show them around. You have a good line up of cars. May be even More

by Mathew, K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Jun 01, 2021 -

Del Toyota responded

Mathew, thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 26, 2021

Fast service and great attitude. This was for warranty work on my RAV4’s fuel pump. I was told that the job would take three hours. It was finished in less than hour. More

by RICHAMYBURTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
May 27, 2021 -

Del Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 25, 2021

The dealership is nice friendly people. I just think it’s over priced for the work. I know I could have saved at least 45-50 dollars somewhere else. More

by Red baron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
May 26, 2021 -

Del Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 24, 2021

I have always had great service from this dealership. I have bought 2 cars from them and take my car there for maintenance / repair and other services. More

by PESMITH221
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
May 25, 2021 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 24, 2021

Everyone involved in servicing my car were friendly and Everyone involved in servicing my car were friendly and very professional. All work was explained thoroughly and the car was ready in time frame as More

by REGINA.FUREY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
May 25, 2021 -

Del Toyota responded

Thank you for the positive review, Regina and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 19, 2021

Amazing service! Miguel was an amazing help !! Didn’t think i’d ever purchase a car until he made it all work out !! thank you! More

by milleirysf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Pichardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sweet
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Del Toyota responded

Thank you for your great review! We're glad to have Miguel on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 18, 2021

Need more experienced service writers but over all service was friendly and very helpful. Cashiers were friendly also. Car is in great shape Thank you More

by vickisteph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
May 19, 2021 -

Del Toyota responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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