Del Toyota - Service Center

Communication between front desk first phone call, service tech and customer needs a lot of work and improvement. Customer should not have to call 3 times with no return call or explanation of servic service tech and customer needs a lot of work and improvement. Customer should not have to call 3 times with no return call or explanation of services or cost. Suggest looking at Scott Honda, they do a very good job More

Went in for a oil change no problem. 3 days later had a puddle an oil spot in my driveway - any idea how to get rid of these? And my tire pressure light went on Needless to say very sloppy work by your puddle an oil spot in my driveway - any idea how to get rid of these? And my tire pressure light went on Needless to say very sloppy work by your mechanic. Proves no check was done or the tire light would not get rid of. And obviously screwed up the oil change as I had to return. I prefer the longtime mechanics at del in Paoli but since I have Toyota I go to thorndale More

Underwriter never called me made appt 5 days ahead .I finally called him told me what I told him about my truck and said they could try different things and as he was talking I could tell they didn't eve finally called him told me what I told him about my truck and said they could try different things and as he was talking I could tell they didn't even try to do diagnosing. l purchased brand new 4runner 4wheel and a new Chevy Lumina at ur dealerships ,finally was able to go to u for service got charged 65 dollars for what I knew . I even asked if it was too busy for him to look at it or even call me to pick it up! I was going to dispute charge . My truck is older your service has got to be better than what I"ve experienced. I had a business and have referred customers I hope they don't experience what I did, I'd feel terrible. This for asking mt More

The work the completed in service was fine. However to get to that point was absolutely not ethical. I came in as my care is less than a year old and a part was broken. Then they wanted to charge me even get to that point was absolutely not ethical. I came in as my care is less than a year old and a part was broken. Then they wanted to charge me even thought the car is under warranty. I told the lady i would not be paying. Then she spoke to service. They ordered the part and didn’t charge. What should have been a simple service problem became a customer who is not happy because they tried to lie and charge me. More

A great dealership. Everyone seems very committed to making sure your experience is a positive one. Service personnel do a very good job explaining what needs to be done and why. making sure your experience is a positive one. Service personnel do a very good job explaining what needs to be done and why. More

Excellent service, with very knowledgeable staff and service is fast. Waiting area very clean and comfortable, coffee's not bad either. Mostly, my sales rep, Abby Hamid goes out of his way to make sure service is fast. Waiting area very clean and comfortable, coffee's not bad either. Mostly, my sales rep, Abby Hamid goes out of his way to make sure I've been taken care of. More

It was a pleasant experience. Nice, clean waiting room, friendly service people, reasonable price, did a good job, in time they estimated. Would definitely go back again. friendly service people, reasonable price, did a good job, in time they estimated. Would definitely go back again. More

Been to Del Toyota for multiple service appointments. One of the appointments I used the shuttle service, which was great. The service department is thorough and very knowledgeable. of the appointments I used the shuttle service, which was great. The service department is thorough and very knowledgeable. More

I always receive professional customer service from Del Toyota. Jerry is very knowledgeable about the care of my car and therefore gives me sound advice regarding the maintenance. I highly recommend Del To Toyota. Jerry is very knowledgeable about the care of my car and therefore gives me sound advice regarding the maintenance. I highly recommend Del Toyota for all your automotive needs. More

I came in for a recall and it was fixed. But I also asked Del to look at my back window which would not go up. They said everything needed to be replaced and it would be $1400. I knew they were not b asked Del to look at my back window which would not go up. They said everything needed to be replaced and it would be $1400. I knew they were not being honest, so I took it to a regional repair shop and they fixed it for nothing more than 2 hours labor, nothing was replaced. It’s clear that del Toyota was not being honest about the need for replacement. More