Deland Kia

The drop off process went smoothly. I was notified expeditiously about the completion of the service. Checkout was easy and quick. I was notified expeditiously about the completion of the service. Checkout was easy and quick. More

Service department expected me, got me right in and delivered my car back in a reasonable amount of time. delivered my car back in a reasonable amount of time. More

As always, extremely helpful and kind. I will always recommend DeLand Kia to everyone I know. I will always recommend DeLand Kia to everyone I know. More

Monica jones was excellent and jIan was great I am truly grateful and thankful for all the help I was given Monica was amazing truly grateful and thankful for all the help I was given Monica was amazing More

The guy I dealt with was nice and got it done. The only issue is your website to cancel appointments no good. The only issue is your website to cancel appointments no good. More

Last week we purchased a new SX-X Line Telluride from DeLand Kia. The salesmen were great. Once we got home we noticed several issues and called it to their attention. The sales agents responded quickl DeLand Kia. The salesmen were great. Once we got home we noticed several issues and called it to their attention. The sales agents responded quickly and had their manager Chad contact me. My phone call with Chad was very disappointing. He was condescending and rude and not once did he even feign concern towards my issues. He did unapologetically say he would EAT the cost of the steering wheel repair and would let me know when the steering wheel was in. However, he acted like he was doing me a favor though I was the one who purchased a new vehicle with a damaged steering wheel. I guess he doesn't care that this is our third new vehicle we purchased from DeLand Kia nor that I have to drive 80 miles and take time out of our week to get this repair done. Our conversation didn't set well with me so I called him back to give him a chance to redeem himself and maybe apologize for his rude behavior, however, he only got worse. He matter- of -factly stated that he addressed my issues that he ordered a steering wheel and that is all that he could do. All though that was my expected outcome, his delivery was not acceptable .I think some public relations training should be in order for Chad. More

Always on time and courteous and knowledgeable. Always explain what is going on with service. Always explain what is going on with service. More

Went in for an oil change today at 7:30am without an appointment. Found out vehicle has two recalls on it, said yes to get those done. Was waiting until 11:45 when they finally got to my oil change. Saw appointment. Found out vehicle has two recalls on it, said yes to get those done. Was waiting until 11:45 when they finally got to my oil change. Saw a customer come in around 10:30 without an appointment and get her cars oil changed, they finished her vehicle at 11:25, I made a comment, service guy Alex said that’s because I had two software updates, the other two customers that didn’t have appointments only had the oil change. Suddenly I see my car move from the oil bay to the other side, where they were about to do the computer updates. So I was lied to, they just took 4 hours to complete my oil change. I am so disappointed and I will not be back. I will pay to have my oil changed elsewhere, or do it myself. As for Kia, I will not own another Kia again. Extremely disappointed in the service center. More

Clean and helpful. Fast and effective. Cost was a minimum as well. Very happy with my experience Fast and effective. Cost was a minimum as well. Very happy with my experience More

Dave made sure we got the exact vehicle we wanted. Alex made completing the paperwork and getting financing easy. Will definitely shop here again. Alex made completing the paperwork and getting financing easy. Will definitely shop here again. More