Deland Kia

Easy and Painless! Tanja Lupp was the sales person we dealt with - could not have been more pleased - She has excellent Customer Service Skills and very easy to deal wit Tanja Lupp was the sales person we dealt with - could not have been more pleased - She has excellent Customer Service Skills and very easy to deal with. The Overall process did not take long and we were both very pleases with all aspects of the transaction. The real key to the sale as Tanja - no pressure and just a nice person to deal with. More

Good price but terrible communication! I needed some info to wire money to the dealership, but could not contact saleswoman, despite calling 3 times and texting, Finally, I received a text I needed some info to wire money to the dealership, but could not contact saleswoman, despite calling 3 times and texting, Finally, I received a text saying she had couldn't help. I called the business dept. but they only referred me back to the salesperson. This from a salesperson who called and emailed me almost every day! Also, a few days after picking up the car, I emailed the internet sales manager to see about the possibility of adding another option to the car and also to complain about the salesperson. Again, no response of any kind. I wouldn't recommend buying from this dealership unless the savings are significant; it's not worth the frustration and bother. More

Great experience The staff at Deland Kia are the best i have ever dealt with. My sales man was Anthony Haley. The nicest guy ever and answered all of my questions. Got The staff at Deland Kia are the best i have ever dealt with. My sales man was Anthony Haley. The nicest guy ever and answered all of my questions. Got me into the car ive always wanted an SUV sorento. Everyone was amazing. Thank you Kia! 😊 More

Horrible corrupt dealer do not go here Brought a huge problem to their attention well before my warranty was over and they told me I'd have to pay for it to be towed there, they shorted my Brought a huge problem to their attention well before my warranty was over and they told me I'd have to pay for it to be towed there, they shorted my car 5 quarts of oil which caused all of the internally lubricated parts to obviously not get the lubrication needed to perform, 30 days after buying this car from them and less than 2000 miles and I've had to put a new transmission in because it lost a gear and now my engine is blown and a new one will cost over 6000$, do not buy anything from here they do not honor warranty and if you bring it to the attention of who is supposed to be the ones who can make a decision they say they can't do anything and argue with you and threaten to hang up the phone, none of them are knowledgeable enough to take care of my problem and apparently don't understand how important it is to make sure a car leaves with right amount of oil. DO NOT GO TO THIS DEALERSHIP, they tell you what you wanna hear until you leave with the car. More

Visit to Deland Kia Went to Deland Kia after a visit to another Kia dealership in hopes of purchasing a 2017 Kia Soul. The experience at Deland Kia was superior compared Went to Deland Kia after a visit to another Kia dealership in hopes of purchasing a 2017 Kia Soul. The experience at Deland Kia was superior compared to other dealership. Anthony Haley was very personable and informative. Very understanding of our current financial situation without judging us. He also saved us money on the purchase. Yamil Jirau, the Finance Manager, was awesome too. He was so nice, and was the icing on the cake for our great experience. More

Salesman Robert Heredia On April 1st,2017, April Fools Day-No Joke. While heading to a different dealership, we found out the vehicle we wanted was sold. Since in the area we On April 1st,2017, April Fools Day-No Joke. While heading to a different dealership, we found out the vehicle we wanted was sold. Since in the area we decided to go to Deland Kia and was approached by salesman Robert Heredia who was eager to help us. After reviewing inventory he found an SUV that fit our style and needs. After negiations he managed to put us in a new vehicle at an affordable price. We are so grateful that Robert was able to help us. My family and I are very happy and pleased. We would highly recomend going to Deland Kia for New or Used Vehicles and ask for Robert Heredia-he will go the extra mile for you. Thankyou Robert! More

HORRIBLE CUSTOMER SERVICE! Our 2015 Kia Sorrento had to be towed to this dealership , because the key lock that came with the vehicle was taken out of the glove box (Car had the Our 2015 Kia Sorrento had to be towed to this dealership , because the key lock that came with the vehicle was taken out of the glove box (Car had the tires rotated less than a 3 weeks ago). When we purchased the vehicle, there was a special lug nut placed on each tire.. Deland Kia put the lug nut packaging in the glove box along with the Owners manual. Now granted, we do not use the glove box (We have a middle console that we use and the glove box stays locked) for anything but housing the aforementioned articles... Upon calling Deland Kia's service department to let them know that we were having the vehicle towed there and someone in their department had taken the key out of the glove box. We were verbally called liars and told that we took it out of the glovebox and they were NOT going to change the tire, or do anything else without payment.. We payed to have the vehicle towed there and spent 20 minutes with one of the most un-professional people we have ever met: RANDY HECKER! He proceeded to get into my face and my wifes face and called us liars and we need to pay for any service done by them. When I told him to back out of my wifes face. He starts yelling and getting more irate... In ending: He tells us he does not work for Deland Kia (But he is supposed to be the Service Manager for an Authorized Kia service center?) Not only were we offended and disrespected , BUT never received an apology from the so-called service manager... IF YOU TAKE YOUR VEHICLE IN FOR SERVICE, BE SURE TO TAKE PHOTOS OF THE INSIDE OF YOUR VEHICLE BEFORE AND AFTER YOU LEAVE! More

Charlene Is the best! I went into Kia with low hopes of being approved for a vehicle due to having no credit. Being preapproved online with the internet sales manager Monic I went into Kia with low hopes of being approved for a vehicle due to having no credit. Being preapproved online with the internet sales manager Monica but had to come in to test drive and run full credit and that's when Charlene did everything she could to help get me into a Kia Sportage, once approved and down payment was set she helped get my monthly payment in the price range I needed it to be. She was very helpful! Ill recommend Charlene and Monica to everyone I know interested in purchasing a new / used car. And if I ever need a second vehicle or trade in I will be going there and asking for Charlene! She's amazing!!!!!!!! More

There was an issue. Now there is not I will not go into the issue I had with Deland Kia. But what I will say is they made it right and I thank them for stepping up. I will not go into the issue I had with Deland Kia. But what I will say is they made it right and I thank them for stepping up. More

VERY POOR CUSTOMER SERVICE They lie. They don't care once you bought a vehicle. I bought a brand new vehicle. Such poor customer service. I will never, ever go back again. They lie. They don't care once you bought a vehicle. I bought a brand new vehicle. Such poor customer service. I will never, ever go back again. More