Deland Kia

my wife went car shopping while i was at work. loved the kia soul in that funky green color like on the commercial. wound up at Deland Kia. Was assisted my a salesman named Randy. He told her that before sh kia soul in that funky green color like on the commercial. wound up at Deland Kia. Was assisted my a salesman named Randy. He told her that before she could test drive a car they had to find out what she was qualified to finance. since she had never bought a new car she thought you were supposed to test drive first but was anxious to get a new car so she went with his lead. randy called me with a sale price and payment plan and i told him that we wanted to stay in a certain payment range as we are saving to buy a house and allotted ourselves a certain amount to spend. i gave him the highest payment that we would be willing to pay and he told him that if he could not make it work that we would have to look else where. Randy couldn't make that price work and kept telling my wife that this price he had was only good for today and if she wanted the car she would have to move on it. So she caved and signed the papers for the car. He assured her that it had all of the options that she was looking for and that justified the payment being $150.00 more per month than we were willing to go. He never asked her if we had our own financing just told her this is all we can do. She went to get a drink of water and when she returned to his office he (randy) was on the phone with our insurance company adding this new vehicle to our policy. He told the insurance company that he was me and could make any and all changes needed. My wife was upset and took the phone from him and finished the arrangements with them for this new car. She was upset and when she asked him why he did that he said he was only trying to help. So after being at the dealership for 5 hours, she was worn out but excited about the new car. She asked him if she could test drive the car now and he said "yes you can you own it". Randy followed her home so he could obtain my signature on the papers. As he entered our home he asked my wife how mad i was going to be and if i was going to "punch him in the mouth". Although the payment was higher than we agreed on i wanted to have my wife to have the car she wanted. I signed the papers and he left, telling me on his way out the door that we would have papers on Monday. It was late and she was tired so we decided to relax and look at the car the next morning. We went out the next morning and the battery was dead. Gave the car a jump start and continued looking at the car. The more we looked the more we realized that the car we wanted and went there to buy was NOT the car sitting in our garage.!!!!!!! We immediately contacted Randy and he told us that this was the vehicle that we could afford, that we signed for and that we were stuck with it !!!!!! That was a week ago. In the middle of the week i called and went out to the dealership to meet Randy to get copies of our paperwork. I told him what time i would be there and he assured me that he would be there to go over things with me. I told him that we didn't want this car and that we wanted something to be done about this to make it right. When i arrived at the dealership i was informed that Randy was already gone for the day and that he left nothing for me. I asked for the general managers contact information and was then approached by 2 other salesman who would not give me a business card but reassured me that i was in fact stuck with this car. The next day i contacted the dealership to speak with the general manager (dan obrien) and seek a resolution to our situation. I left message and missed his phone call so i called 4 more times and left message with a brief synopsis of my situation but never received a return phone call. So just yesterday we took the car back to the dealership as we don't want THIS car and dont want to run the miles up on it. A very unfriendly gentleman came out and informed us that if we left the vehicle here they would have it towed back to our house at our expense as it was our car and we were stuck with it. Finally after 2 or 3 different sales people came out to talk to us.......again none giving us a business card a gentleman introducing himself as the general sales manager (with no business card) came out and told us that under no circumstances was returning the car an option. I had told the bank in a phone interview that we didn't want the car and were going to return it. this man told me that he would find a bank to push this loan thru without our approval and if necessary he would get that bank 10 other loans just to get them to push ours thru !!!!!!! This is deception and fraud at it's best. We still have no resolution OR our paperwork at this point !!!!! The only reason i gave all 1's on the survey is because there was no option for zeroes !!!!!! WORST EXPERIENCE EVER !!!!!!! RUN FROM DELAND KIA !!!!!! More

Awesome car, awesome experience, awesome sales team, awesome deal closing. Thank you to everyone involved in getting me in my new 2014 KIA SOUL.Thanks. awesome deal closing. Thank you to everyone involved in getting me in my new 2014 KIA SOUL.Thanks. More

Worst experience ever. Dont care about you once youve made your purchase. Treated horribly. I want to return my first ever brand new car in my life and take my business elsewhere. The pressure was horrib made your purchase. Treated horribly. I want to return my first ever brand new car in my life and take my business elsewhere. The pressure was horrible, salesaman pretended to be my husband and changed my out of state insurance to florida, he got nasty on phone too. I walked on office while he was in middlebof this phone call. I was so ovrwhelmed as to wat was happening. There for 5 hours. Really. Never wven offered me anything. Wore me down Finally make purchase, have absolutely no paperwork as to wat i just signed my life away. Try to call about my concerns and they dont care. They got my aale, NEXT. Absolutely devastating. More

This was the most wonderful experience my husband and I ever had buying a car. Everyone was very friendly and helpful. Matt Rettinger was our salesman. He is absolutely incredible. He made us feel so comfo ever had buying a car. Everyone was very friendly and helpful. Matt Rettinger was our salesman. He is absolutely incredible. He made us feel so comfortable and we absolutely trusted him. It was like family! Matt is also very knowledgeable. It was really great to have someone that could explain everything to us about the car. I have a lot of contact with a lot of different people and anyone looking to purchase a KIA will be sent to Deland Kia as long as Matt is there. He is the only salesman we trust! More

From the moment I walked in the dealership, it was obvious that customer service was of paramount importance! As a female buying a new vehicle on my own, I was treated with the kind of respect commens obvious that customer service was of paramount importance! As a female buying a new vehicle on my own, I was treated with the kind of respect commensurate with a valued individual. I already knew the vehicle I wanted and the options necessary for a purchase to take place. Yamil himself drove two vehicles to the front for me to compare. He was extremely knowledgeable of the cars and their different features and advantages. He helped me make an informed decision, without pressure or deadlines, on the vehicle I wanted. He located a vehicle at another dealership with the color I preferred and made arrangements for the vehicle to be delivered to Deland Kia. The paperwork/finance piece of he visit went quickly and smoothly having dealt with an extremely competent and personable individual. When I took control of the vehicle, Yamil took all the time I needed to understand all of the features my new Kia contained. Deland Kia and Yamil made buying a new car both a time-conserving and positive experience! Everyone I came in contact with was polite, helpful and kind. More

This was the best experience we ever had purchasing a vehicle. Christina called us after I had been on your web site and invited to come visit and to speak with Monica about an internet purchase. When we vehicle. Christina called us after I had been on your web site and invited to come visit and to speak with Monica about an internet purchase. When we arrived we were greeted by Monica who was extremely police and very friendly. She conducted our business in a very friendly way with absolutely no pressure. We could not have been more pleased with our deal and our experience. Christina went over our new vehicle with us and was wonderful. My wife just loved her for the way she explained everything in detail. We'll come back when it's time. More

We love the service and all our questions were answered. We love the service and all our questions were answered. The Soul we purchased is way cool we will recommend to all our friends. Robert gave us a ve We love the service and all our questions were answered. The Soul we purchased is way cool we will recommend to all our friends. Robert gave us a very good deal. More

I went in for an oil change. Went into showroom to talk to Monica, I inquired about getting a car to lower my monthly payments. She worked out a deal for me that I could not afford to pass out. I got a new to Monica, I inquired about getting a car to lower my monthly payments. She worked out a deal for me that I could not afford to pass out. I got a new Kia Soul with out any cash out of pocket. although my payment was not lowered it was only a couple of dollars higher. I would recommend Monica and Deland Kia to all my friends looking to but a new car. More

When I walked into the dealership, I had very specific purchase requirements in mind. Over the course of the process, I continued to return to those requirements and they were met. Adam and Randy did a gr purchase requirements in mind. Over the course of the process, I continued to return to those requirements and they were met. Adam and Randy did a great job fielding my questions, concerns and issues. To be fair, I was back at the dealership because I had a great experience with Debbie initially (two years ago) and loved my car -- just wanted specific upgrades. Deland Kia works hard to earn and keep my business which is why I am a loyal customer. More

Overall my experience at Deland Kia was very delightful. Everyone I dealt with, from walking around looking at cars to finishing up the final paperwork, was very professional and you could tell they knew wh Everyone I dealt with, from walking around looking at cars to finishing up the final paperwork, was very professional and you could tell they knew what they were doing. Yamil Rosadojirau was especially accommodating when it came to our time and was extremely pleasant to work with. I know where I'm going to be heading for my next new car and that's Deland Kia! More