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Deland Kia - Service Center

Deland, FL

4.7
1,601 Reviews

1,601 Reviews of Deland Kia - Service Center

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October 12, 2023

Both service writer Josh and tech david went above and beyond taking care of all my vehicle's needs with great customer service. More

by GKP91164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Greene and Josh in service
Oct 18, 2023 -

Deland Kia responded

Thank you for sharing your experience with us! We're thrilled to hear that Josh and David provided you with excellent customer service and went above and beyond to take care of your vehicle's needs. Our team is dedicated to ensuring that our customers receive top-notch service, and we appreciate your kind words.

October 12, 2023

Always professional courteous quick and convenient if you schedule an appointment. The service dept and lounge are nice. More

by JSOUP5LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Coppola
Oct 18, 2023 -

Deland Kia responded

We're delighted to hear about your positive experience at our dealership! Thank you for highlighting our professional, courteous, and convenient service. We take pride in providing excellent service to our valued customers, and we're glad that our service department and lounge met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again in the future.

October 11, 2023

I always have the best experience at Deland KIA. They really treat me like family. Moen, Amir, and Michael Massey have blessed me with three Fortes over the last 8 years! And I love every car I have More

by HARLEQUIN8674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moen Almasri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Deland Kia responded

We greatly appreciate your continued trust and loyalty in choosing Deland KIA for your automotive needs. Our team is dedicated to providing excellent service, and we're thrilled to have you as part of our extended family. Congratulations on your new 2023 KIA Forte, and we look forward to serving you for many more years to come! Safe travels!

October 11, 2023

There always seems to be a lot of confusion in the service department. This time I dropped my car off for an oil change. I finally called after a couple of hours when I had not received a call my ca More

by Gailynn50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Kus, Service Dept.
Oct 18, 2023 -

Deland Kia responded

We're sorry to hear that you had a disappointing experience with our service team. We understand that your time is valuable and this oversight was frustrating. If you would like to discuss this matter please reach out to Derek Wright, our service manager, at 386-734-7800 at a convenient time.

October 11, 2023

I usually have no issues with my maintenance at this location, but had been meaning to get around to replacing cabin air filter after it went it’s 20K miles. When I went to grab the old filter to check More

by wildchilly
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominick Coppola
Oct 18, 2023 -

Deland Kia responded

We're sorry to hear about the issue you encountered with your cabin air filter. We strive to provide the best service to our customers at every visit and we truly apologize for the frustration this matter has caused. To discuss your concerns please contact Derek Wright, service manager, at 386-734-7800 at a convenient time.

October 11, 2023

Polite. Efficient. Knowledgeable. Walked me to my car when finished and done on time as promised. More

by IGUANAMOMMA.DEE.DEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nasiff
Oct 18, 2023 -

Deland Kia responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team provided polite, efficient, and knowledgeable service. Your satisfaction is important to us, and we appreciate your feedback. If you have any more automotive needs in the future, don't hesitate to reach out. Safe travels!

October 10, 2023

Alex did a great job as usual providing great service during my oil change last weekend. More

by Brian46pro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in the service department
Oct 11, 2023 -

Deland Kia responded

We're delighted to hear that Alex provided you with great service during your recent oil change. We take pride in delivering top-notch service to our valued customers, and we're grateful for your continued trust in us.

October 09, 2023

The only reason it was giid was due to derek the service Mgr. He doesn't talk to me like a female ldiot' which as happened in the past. Derek is great. More

by LOLLYG12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek service mgr
Oct 11, 2023 -

Deland Kia responded

Thank you for sharing your experience working with Derek. We're thrilled to hear that you have received 5-star service while working with him and we hope to work with you again!

October 08, 2023

Stated they did my 32 pt inspection and tech failed to find my rear tail light out. Did he really do my 32’pt inspection??? I think not bc no one mentioned my tail light was out and I know it was out when More

by GMSARRUBBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Oct 11, 2023 -

Deland Kia responded

We're sorry to hear that you had a disappointing experience with our service team. We understand your frustration and we assure you that we strive to provide the best service every time. To discuss your concerns please reach out to Derek Wright, our service manager, at 386-734-7800 at a convenient time.

October 08, 2023

Very efficient and worked me in quickly and was very polite and upbeat workers. Thank you More

by monteria1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Coppola
Oct 11, 2023 -

Deland Kia responded

We're delighted to hear that you had an efficient and positive experience with our team. Your satisfaction is our priority, and we appreciate your kind words. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

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