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Delaware Subaru

Wilmington, DE

4.8
183 Reviews
Delaware Subaru was originally founded in 1916 as Delaware Motor Sales. In 1982, the current ownership assumed control of our AutoTeam Delaware dealer group, with Delaware Subaru being added in 2004. Delaware Subaru is a Love Promise Community Commitment Award Winning Retailer, and we consistently earn Customer Satisfaction Ratings above Regional and National Levels for both Sales and Service! At Delaware Subaru, we offer a great selection of services and amenities for both Sales and Service that we like to refer to as: Delaware Subaru Offers MORE For You! Delaware Subaru Offers MORE For Your Vehicle Purchase: A Personalized Sales Experience ** Great Vehicle Pricing ** A Great Selection of New, Certified, & Pre-Owned Subaru Vehicles to choose from - In Stock, In Transit, and In Build Status ** "Start My Deal" online Payment Tool - Customize Your Payments including Tax, Checkout with PayPal ** Finance & Credit Experts ** Home Delivery Vehicle Purchases ** We Support Our Local Community!!! Delaware Subaru Offers MORE For Your Service Visits: Subaru Express Service ** Available Valet Pick-Up and Drop-Off ** Free Loaner Vehicles ** Free Shuttle Service ** Free Multi-Point Vehicle Inspections ** Free Car Wash ** Competitive Service, Parts, & Accessory Pricing ** Free In-Dealership Amenities for Wait Services ** Subaru Factory Trained Technicians ** Genuine Subaru Parts & Accessories!
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1717 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 183 reviews

March 01, 2022

I signed a contract for 2019 Subaru Crosstrek. They had two weeks to give me the extra fob key and instead they mailed it to me ( I live in another state) I had to take off work and drive to my lo More

by LG
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
A R
Mar 01, 2022 -

Delaware Subaru responded

Sorry for the lengthy reply. However, we now issue this notice to all clients. In the event you did not receive it, please review below. We apologize for the poor experience, and we absolutely appreciate your business. ************** Although we strive to process all of our clients’ permanent Registration and License plates within a timely manner, it may take more than 90 days (and in some cases, possibly more) to obtain the permanent Registration and License plate for your vehicle for multiple reasons. This is a normal occurrence. The primary reason it may take more than 90 days is as follows (especially for Delaware Residents): - The State of Delaware’s DMV limits every dealer in the state to two transactions per day. We are fortunate enough to have two DMV accounts for our dealer group, meaning we can process four transactions per day. However, we sell 150 new and used retail vehicles and another 50 wholesale vehicles on an average month. Although we do sell to out of state clients, a very large percentage of our business is done with clients who reside in Delaware. Therefore, we often need close to (and sometimes more than) the 90 days for the temporary tag that the DMV allows us to issue. Furthermore, we simply act as an agent for the state in processing all of our clients’ permanent Registration and License plates, and are at the mercy of the limitations that the DMV imposes on us. Additional reasons that can cause delays in processing permanent Registration and License plates: - Vehicles acquired from other dealerships (“dealer trades”), where there may be a delay in receiving Certificate of Origin paperwork for new vehicles - Factory delays in sending our dealership Certificate of Origin paperwork for new vehicles - Pay offs of traded and/or purchased vehicles: we have to wait to receive titles from banks and clients prior to transferring those titles over - Clients who request to ‘retain’ their license plate numbers – the titles from the traded vehicles have to be processed with the DMV prior to transferring those License Plate Numbers to the new vehicle - Funding verification of the purchased vehicle prior to our processing of permanent Registration and License plate - Clerical mistakes on title paperwork - Missing signatures on miscellaneous documents that need to be re-collected after purchase In cases where we need more than the 90 days, we can issue a second extended temporary tag to our clients on (or close to) the expiration day. If this occurs, please contact either your Sales Consultant or one of our Sales Managers or Finance Managers and we can send Over-night a new extended-temporary tag.

Mar 02, 2022 -

LG responded

The only thing that will make this thing right is to send me the tags I paid for - 5 months ago! I think it also would have helped if the person in charge of processing the paperwork at your dealership wouldn't have waited a month to send in the paperwork. I am aware of this since I called in your dealership in November 2021 and she still hasn't sent the paperwork in. Also, I was told by the sales manager that I was to receive the tags by February 28, 2022. And I am adept to obtaining a temporary tag as I have gotten three now.

Mar 03, 2022 -

Delaware Subaru responded

Why you feel the need to make this a public conversation is troubling. We have nothing to gain by delaying your tags.

Mar 14, 2022 -

LG responded

I have called and emailed multiple times. I have a case assigned to me by Corporate Subaru. I called the Wilmington Delaware dealer and spoke to a manager that stated I was to receive the tags by February 28th, 2022,

March 01, 2022

Purchased my first Subaru from Delaware Subaru. Outstanding customer service and professionalism. Highly recommend dealership. Could not be happier. All service will be performed at dealer. Thank Y More

by Ken N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2022

Professional, courteous, prompt in responding to our questions and a pleasure to work with! Will send all friends and relatives to her!! More

by anndobbins59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Asher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2021

Every aspect of my new Subaru purchase was fantastic from a sales and financing perspective. More

by ralph.decaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Williams
Dec 01, 2021 -

Delaware Subaru responded

Thank you for the positive review! We appreciate you choosing Delaware Subaru!

October 14, 2021

Mr. Asher was extremely patient with a recent challenging situation. He worked endlessly and everyone was satisfied with the final arrangement. More

by Becky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Asher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Hutson
Nov 15, 2021 -

Delaware Subaru responded

Thank you for the positive review! We appreciate you choosing Delaware Subaru.

August 15, 2021

I had a wonderful experience buying my car from this dealership. Melissa could not have been more friendly and accommodating, as was the entire staff. More

by Jerseyjlo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Gambacorta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paulson
Aug 26, 2021 -

Delaware Subaru responded

Thank you so much for the five-star review!

August 09, 2021

Our daughter purchased her first car from Delaware Subaru. Melissa McLaughlin was our salesperson. She was simply wonderful. She exceeded all expectations and went above and beyond to assist us. She w More

by Joseph DiPatri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Delaware Subaru responded

Thank you so much for the five-star review!

August 08, 2021

I could not have asked for a better experience buying my first new car! I did not come in expecting to leave with a brand new vehicle, and Melissa helped make the process smooth and painless. I would highly More

by kdipatri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Dobbins, Mark Paulson
Aug 26, 2021 -

Delaware Subaru responded

Thank you so much for the five-star review!

August 04, 2021

We came to Subaru with 2 cars in mind we wanted to test-drive. Jon was so nice to work with. He was always laid back and never pushy, but when we had questions he was quick to find an answer. When we More

by Patrick and Cecilia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Williams
Aug 26, 2021 -

Delaware Subaru responded

Thank you so much for the five-star review!

July 17, 2021

Everyone we dealt with at Delaware subaru was fantastic, especially Mellisa McLaughlin. We will definitely be recommending friends and family to check out this dealership for their next vehicle. More

by New to Subaru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Delaware Subaru responded

Thank you for the great review!

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