Delray Genesis

Service department is very courteous and professional. Daniel Gonzalez Urbina went out of his way to accommodate our repair. Daniel Gonzalez Urbina went out of his way to accommodate our repair. More

They went out of their way to help me Took me without an appointment and did the service appointment and did the service More

Awesome transaction smooth and easy will do business with this dealership anytime excellent sales person. this dealership anytime excellent sales person. More

Wonderful service in a kind and friendly manner. Knowledgeable about warranties and delivered my car washed and ready to go. Delray Genesis is the best. Thank you! Knowledgeable about warranties and delivered my car washed and ready to go. Delray Genesis is the best. Thank you! More

Difficult to order valet service, service dept was disorganized but Daniel the service manager was a nice gentleman disorganized but Daniel the service manager was a nice gentleman More

They are in transition, so there are expected growing pains. I hope when they build out their flagship space that they iron out the small kinks. For now, they seem to be trying very hard and are doing th pains. I hope when they build out their flagship space that they iron out the small kinks. For now, they seem to be trying very hard and are doing the best they can with the available resources. More

Incompetent mechanics. Horrible management. Let me start by saying I don't have an axe to grind. I've owned a Hyundai for 25 years. Since 2000. After I made an appointment Horrible management. Let me start by saying I don't have an axe to grind. I've owned a Hyundai for 25 years. Since 2000. After I made an appointment, I brought my 2011 Hyundai Sonata to Delray Hyundai Genesis. It took me over 90 minutes to drop the car off. Why bother with an appointment? I brought the car for one thing, there was a clicking sound in my steering column, they had to replace a clamp. (I believe that's what they said was the likely problem.) After ten days they said to come to pick up the car. They said they took care of a bunch of recall stuff. And then gave me the invoice which was for zero dollars. I said that it can't be right, they insisted it was. I got in the car and within the first 50 feet of driving I could tell they didn't fix the only thing I asked them to fix. I couldn't go back and spend another hour because I had to get back to work. I called on the road and after getting tossed around to multiple people the woman at the service desk said I told them not to fix the steering problem, so they didn't order the part. Why would I tell them not to order the part for the only thing I asked them to fix? They said OKAY and they would order the part. Another ten days went by and they called me again to tell me the part was in. It was Friday and said the mechanics don't work on this type of stuff on the weekend but he would instruct the service desk to take my car on Saturday so I could be taken care of on Monday for the inconvenience. I decided to wait until Monday to drop the car off. I called multiple times on Tuesday to get a status update. Spoke to the same woman twice. Each time she could not give me an answer and promised me a manager would call me back. Nothing. I called two more times on Wednesday. Same exact outcome. Spoke to someone, couldn't give me an answer. A promise to have a manager call me back. Nobody took the time to call me. On Thursday, I called three times. Again, spoke to someone at the service desk - this time she at least acknowledges she spoke to me previously, each time she promised to have someone get back to me and give me an update. Nothing. Friday, I waited until lunch, no luck. Same unanswered circle. Then finally I get a different answer. Your car is done. But - they need to run diagnostics for a recall, and it would cost a few hundred dollars. I said no. I just want my car back at this point. I picked up my car, they made me sign the invoice stating that I turned down the diagnostic. To say this was ridiculous and I just want to get out of there would be an understatement. Then I got home, and I noticed two things: My taillights don't go off after I shut the car off, and my rims were painted black. You can't make this stuff up. I start calling the service desk (roughly 4:30). No answer. I know they are there because they told me the latest, I could have picked up my car was 6. And I literally just left. Finally, someone gets on the phone to tell me she explained to me about the taillight problem. No, she didn’t. Why would I leave the dealer if my taillights won’t shut off? Especially since they were fine before I gave them my car. Then another manager, I believe his name was Mathew, starts to go in circles. “Your taillights won’t go out because we couldn’t run the diagnostic. We need to run the diagnostic because your car battery died. Your car battery died because the passenger airbag light wouldn’t go off.” At this point if I wasn’t in disbelief I would have found this funny. I then shifted and asked why I couldn’t get anyone to call me back. I mentioned I must have called at least eight times. He looked at the call log and said, “oh yeah it looks like you did.” But he still didn’t give me an answer. It was Friday afternoon and they promised to give me a call on Monday. They didn't. I ended up taking my car to a mechanic and he told me they broke brake pedal switch, I’m still confused about how or why they painted my rims. I have to fix them next. More

Andrew K. in the service department is very helpful and accommodating when I need a loaner vehicle so I can get to work on time. The follow up phone call the n in the service department is very helpful and accommodating when I need a loaner vehicle so I can get to work on time. The follow up phone call the next day was a nice touch (I wish I got her name). The Hyundai warranty is the best! More

The service department is horrible. Over three hours for a simple oil change. This is with a an appointment. Go somewhere else and save yourself a day of frustration. Over three hours for a simple oil change. This is with a an appointment. Go somewhere else and save yourself a day of frustration. More

Very efficient and knowledgeable. Gave us a good deal on the new car and our trade in Gave us a good deal on the new car and our trade in More