
Delray Hyundai
Delray Beach, FL
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Strong Internet Det. Had availability , pricing & guesstimate for my trade before driving to dealership. Vey capable Finance Dept. They clearly explained all the paperwor Had availability , pricing & guesstimate for my trade before driving to dealership. Vey capable Finance Dept. They clearly explained all the paperwork and my finance options. And, helped e resolve minor title issue with my trade. Process went very quickly. Thank you. More
I have had nothing but problems since before driving the car off the lot. There was an issue that I noticed before even driving my CERTIFIED pre-owned car off of the lot. The service department told me it car off the lot. There was an issue that I noticed before even driving my CERTIFIED pre-owned car off of the lot. The service department told me it wasn't caught on the CPO inspection that I paid for because it was not a safety concern. I didn't have the paperwork yet as I left the vehicle with service for quick "three hour" repair. My car was in the shop for over a week waiting for the parts and I was not given a loaner vehicle because I had not yet "taken possession of the car". I had to leave to go to work out of state with the repair not complete with no plans to return to Florida as my job is on the road. All parties were aware of my situation and Eddy in service and Tony in sales assured me it would be no issue as the part was covered under warranty and can be fixed any dealership. I brought my car in to a different dealership and the repair wasn't covered under warranty because it was "consumer caused" even though it was not working when I picked the car up and Delray had ordered the parts to fix it. After looking at the paperwork I saw that the issue I had with my car was checked as "working" on the Certified Pre-Owned exam they completed on my car bringing up questions if they actually looked at the car at all. This oversight is not only a huge safety concern, but also makes any problem the car has in the future "consumer caused" and not covered under the warranty included and the additional warranty I purchased. Delray has been unhelpful and unresponsive through this entire process. I have been trying to get a solution for almost two months. Folks in both service and sales promised written emails and never sent them. Promised to return phone calls and never have. One sales manager hung up on a phone call with my partner who was trying to help me as well. I have left multiple messages and emails asking the general manager to reach out to me so we can discuss the faulty CPO exam and I have yet to receive a phone call or response to try to address the issue. I am extremely disappointed as I was looking forward to joining the Hyundai family and all it has cost me is a lot of money and frustration. More
Clean and pleasant business environment. No wait to be assisted. Answered all of my questions. Negotiated fairly and was able to reach a deal. No wait to be assisted. Answered all of my questions. Negotiated fairly and was able to reach a deal. More
My wife and I came into the dealership looking for a used car and met with Marcello. Marcello was very friendly and helpful. We looked at a couple of cars and decided that the Elantra was the best fit. car and met with Marcello. Marcello was very friendly and helpful. We looked at a couple of cars and decided that the Elantra was the best fit. More
I enjoyed working with Byron C. He listened, got me the price I wanted, and quickly located a car. Sitting with Finance was pleasant and informative. The size of Delray Hyundai is He listened, got me the price I wanted, and quickly located a car. Sitting with Finance was pleasant and informative. The size of Delray Hyundai is comfortable yet competitive. Overall, a good experience. More
Beautiful Location. Byron was very helpful, and answer all questions. It was great that he had the plates all taken care of. Saved the trip to DMV. Made the trip a pleas Byron was very helpful, and answer all questions. It was great that he had the plates all taken care of. Saved the trip to DMV. Made the trip a pleasure. More
Saeed was great to work with - professional, prompt, and he listened. I dreaded coming into the dealership because I didn't want to hear a salesman say, "What do I have to do to put you in that car". UGH. he listened. I dreaded coming into the dealership because I didn't want to hear a salesman say, "What do I have to do to put you in that car". UGH. I knew exactly what I wanted, sat down with Saeed, and it was done. More