Deluxe Auto Sales

Overall, my experience with Deluxe Auto Sales (DAS) was positive, but delays and communication issues detracted from what could have been a seamless transaction. I worked with Carlos and Shane throughou positive, but delays and communication issues detracted from what could have been a seamless transaction. I worked with Carlos and Shane throughout the process, and they were both highly responsive leading up to the contract signing. Carlos even offered his 24/7 availability, which was a nice touch. Communication was generally good, and everything seemed like it would go smoothly. The purchase itself was trouble-free. DAS’s website displayed the car I was interested in with 40 photos inside and out, plus a 3D view, which helped me get a clear picture of what I was buying. The paperwork was processed quickly, and after a minor issue with the online application system (a password issue that took a few attempts to resolve), everything went as expected. The car was officially purchased and signed over to me on November 8th, and I financed through Ally Bank, securing a slightly better interest rate than my local credit union. Now, here’s where things got frustrating. First, DAS discovered that one of the trim pieces on the car was damaged. While I appreciated their intention to fix it, the lack of communication about when the replacement part would arrive was frustrating. I had to wait until the following week with no unsolicited updates, and when I asked about it, I received responses like “not sure” or “I don’t know.” If Shane was handling the part replacement, he should have kept me informed—something as simple as “I’ve ordered the part” or “The part has shipped and is expected to arrive by [date].” The first shipping delay occurred on Wednesday, November 13th, when the driver’s truck broke down. I understood that things like this happen. But then, on Friday the 15th, I received an unexpected phone call from Victoria, a representative from a shipping company I hadn’t been told about. There was no prior heads-up from DAS that I should expect this call. The communication from both DAS and the shipping company was poor. Victoria needed an SS-4 form from DAS, which wasn’t forthcoming, causing further delays. DAS eventually canceled that company and hired another one, resulting in more waiting. On Saturday morning, at 9:26 AM, I received a group text from DAS saying the car would be shipped. I wasn’t sure who sent it but assumed it was Carlos. By 4 PM, my wife and I were getting ready to go to dinner, so I texted Carlos to ask if the car was still coming. His response was, “Yes, go to dinner. If I have to drive the car to you myself on Monday, I will.” Eventually, the car arrived, but the company hired to tow it didn’t have a plan to bring my old car back. While I was glad the new car finally arrived, the lack of a plan for my old car was another misstep. Despite these frustrations, the car itself is fantastic. It’s in perfect condition and drives like a dream. I’m happy with the purchase, but the delays and lack of communication made the process more stressful than it needed to be. Advice for DAS moving forward: Sign Off in Group Texts: It would be helpful if staff sign off by their first name in group texts, so the customer knows who is responding. This creates clarity and builds trust. Over-Communicate: Customers dislike being left in the dark. If there’s no update, let them know. Even a simple “I don’t have any new information yet, but I’ll keep you posted” helps keep customers feeling informed and reassured. Keep Customers Updated on Ongoing Processes: Whether it’s parts replacement or shipping delays, customers need to be kept in the loop. It doesn’t require detailed updates every time, but something like, “We’re still waiting on the part to arrive, but we’ll update you when we know more” would have eased my frustration. While I’m satisfied with the car and the overall purchase process, the communication issues and delays created unnecessary stress. If DAS can improve in these areas, it would make the experience much more seamless and custome. More

Horrible horrible horrible sold me a messed up car , had to bring it back 4 times in 3 weeks to fix tires, rims , strouts , headlights , lights inside, bumper. It ridiculous in 1 month they kept my car for to bring it back 4 times in 3 weeks to fix tires, rims , strouts , headlights , lights inside, bumper. It ridiculous in 1 month they kept my car for more then 12 days and when i would call shane he would answer with a attitude , one wording me back and talking nasty to me ! I would never ever go back , please do urself a favor and dont ever come here, its been 3 months since i got my dodge durango and my warranty is up and my cars shaking when i start it and my suspension is still messed up, its ridiculous how these peiple sell u lemon cars and dont say nothing about ir. More

I am not from the USA, so i was not familiar with carfax etc and how to research a vehicles history properly. I thought I could trust the dealer to be upfront regarding the vehicle and its history, but I fe etc and how to research a vehicles history properly. I thought I could trust the dealer to be upfront regarding the vehicle and its history, but I felt this was kept quiet. The car was listed on the website, I travelled from Maryland after arranging to see the car. When I arrived they told me it wasn't available. The car needed a new windscreen and 4 new tyres. After some discussion, they replaced the tyres and took 500$ off for a new windscreen. Test driving the vehicle, I noticed a knocking sound. They assured they will fix any repairs if I take it to VW and there is an issue. Turns out the entire drive shaft and transmission needed to be replaced. Luckily VW replaced this for free. Deluxe auto sales did cover for ubers I needed to take before VW gave me a replacement vehicle. Credit to them. After all of this, I come to find out later the car was a lemon buy back and had previous engine replacement + many more problems. There was a document that i was signed that mentioned this, but I was never made aware nor was it ever explained to me. Felt like this was all kept hush when I purchased the vehicle. (My fault for not doing my research I suppose) More

AWESOME experience from beginning to end with Deluxe Auto Sales! Matt is hand's down one of the best! Very personable, professional, and accommodating. He answered all of our calls/questions and made the w Sales! Matt is hand's down one of the best! Very personable, professional, and accommodating. He answered all of our calls/questions and made the whole process easy and seamless! The wide range of vehicles on the lot was amazing. We will definitely return when looking for our next car. I highly recommend Matt and the entire Deluxe Auto Sales Group! More

Michael was a pleasure to work with. He was professional and very transparent. I enjoyed working with him to purchase my vehicle and would not hesitate to ask for him again on a future p He was professional and very transparent. I enjoyed working with him to purchase my vehicle and would not hesitate to ask for him again on a future purchase and would gladly recommend him to someone looking to purchase a vehicle. More

I would give 6 stars if it were possible. Michael Lao went above and beyond to make the purchasing process smooth and timely. Everyone there was super cool and professional. The showroom look Michael Lao went above and beyond to make the purchasing process smooth and timely. Everyone there was super cool and professional. The showroom looks like a dream! Highly recommended. More

Working with Tim and Deluxe was easy and staight to the point. All of our concerns were addressed and issues fixed. point. All of our concerns were addressed and issues fixed. More

MICHAEL WAS A GOOD HELP ON MAKIN ME GET MY NEW CAR. HE HELPED ME SOON AS I GOT IN HE HELPED ME SOON AS I GOT IN More

“I had an exceptional experience at Deluxe, thanks to Mathew. He not only helped us secure the best price for our trade-in but also ensured we got a great deal on our new car. Mathew’s professionalism an Mathew. He not only helped us secure the best price for our trade-in but also ensured we got a great deal on our new car. Mathew’s professionalism and dedication made the entire process smooth and stress-free. I highly recommend Mathew and Deluxe for anyone looking to buy or trade a vehicle!” More

The experience was very smooth. We worked everything over the phone with Jabir and came in to pick up the car. The car was in excellent shape and the numbers were very transparent a We worked everything over the phone with Jabir and came in to pick up the car. The car was in excellent shape and the numbers were very transparent and every thing was explained perfectly. I'd recommend Deluxe and Jabir More