Deluxe Auto Sales

Worst Car Buying Experience Ever! Hello, Please allow me to tell my story of my experience dealing with, and purchasing a vehicle from Deluxe Auto Sales. For almost a year, I was se Hello, Please allow me to tell my story of my experience dealing with, and purchasing a vehicle from Deluxe Auto Sales. For almost a year, I was searching high and low to find a Cadillac CTS-V. I searched at a few dealerships, but I could not find one in a manual transmission until I came across an ad from Deluxe Auto Sales on CarGurus, which happens to be an hour and 20 minutes away. I immediately called the dealership to place a hold on the vehicle. My call was received by a receptionist, who explained that I could place a hold on the vehicle for a maximum of a week. She told me that she would get manager approval and call me back about placing the hold on the vehicle. The next call that I received was from the Salesman, Charles. I immediately explained that my work schedule would not really allow me to get out there until Saturday when I was off. Charles then proceeded to explain that this dealership is not your typical dealership. He told me that if I could not make it up there that the car could be brought down to me. Understandably, him saying that lured me, because that would have been most convenient. He asked me to fill out an application and that he would get back to me the next day to discuss the details. The next day was almost done with, so I decided to give him a call to see how things were going. When I spoke to him this time, the story changed completely. The story changed to me having to make plans to drive up there to pick the car up, and, since it was the end of the month, he was very adamant about me coming up there the last day of the month. Luckily, I was able to rearrange my schedule to make my way down to see the car. Charles almost immediately greeted me and he walked me into the inventory warehouse to see the car. The car was pretty clean. I immediately noticed that the tires needed to be replaced, and there was a piece that lined the window that was slightly out of place. I brought the liner piece to Charles’ attention, and he assured me it would be taken care of prior to my driving off with it. Charles seemed to be more interested in telling my friend and I where he’s been, who he’s met, and what cars his wife drives, more than making me happy in the sale of the vehicle. At one point, Charles was pulled from our attention to another customer, because “there was a lack of salesmen.” Finally, once all the waiting was done for the finalizing of the paperwork, I was called into the back office to speak with the finance manager to go over final numbers. I was offered a number of protections for my vehicle, including an extended warranty that was through Cadillac and GAP insurance. The Manufacturer warranty was being offered for around $3400-3800. Something told me to get the GAP insurance and to deny the extended warranty. Once all the papers were signed, I made my way to gaze at my new ride and start to transfer of my belongings from my previous vehicle. Charles then came out to take a picture of my new vehicle and me. He then told me to hang tight, and someone was going to be out to give me a card to put gas in the car, as there was little to no gas in the tank. My friend and I sat and waiting in the parking lot for at least 20-30. Then I decided to go in and see what was taking so long. The receptionist called for someone, and then it took them another 20 minutes or so to get someone to take the car to the gas station. When I got back in the car, the tank was barely at a quarter of a tank. They couldn’t even fill up the tank when I had just spend close to $40,000 in their dealership. On my way home, my check engine light pops on. I’m thinking maybe there’s air in the gas tank since I just had to fill the tank up before making my hour plus trip back home. I drove the car all the way home, stopped and restarted the car a few times, and the light continued to stay lit. Once I got to a stable spot, I texted Charles a picture of the light and asked what to do. He called me almost instantly and said that he spoke to the person that put gas in the car and apparently, he kept the car running while he put gas in it. Charles instructed me to let it sit overnight and to let him know if the light reappears the next day. Upon starting it in the morning, the light stayed on. I texted him to tell him that the light stayed on, and explained that I would rather not have to make a trip back up there to get the car looked at. I asked if there was anyone local that could take a look at it, and he replied saying that he would get back to me. About two days later, I attempted to contact him to see if he had made any headway. During our conversation, I asked if I should just take it to my mechanic, who happens to be ASE Certified. He agreed and told me to take it to my mechanic but just not to do anything until I told them what needed to be fixed. I did that and had my mechanic write up a list of what they found. As a side note, my mechanic let me know that the car had some extensive motor work and modifications done to it by the previous owner. Obviously, this knowledge came as a surprise to me. I immediately was thankful that I did not agree to the extended manufacturer warranty that was offered at the time of sale. The warranty would have been made void as soon as the manufacturer saw what was done to the car. I called Charles and explained what my mechanic had found, and asked him how we would proceed in getting the vehicle fixed. He then tells me that I would have to bring the vehicle back up the dealership because the repairs that needed to be done are too extensive. I then told him that was not the previous conversation, and explained that he should have said that in the first conversation when I explained that I did not want to bring the car back up there. He then says that he was going to speak to his manager and get back to me the same day. As the day went by, I still had not received a call back from him. I then started to call back multiple times, because enough time had passed for him to relay the information to his manager and get back to me. In my last call to him he told me that he would have to call me tomorrow because his manager never got back to him. I then told him that if I was going to inconvenience myself by taking a day off to bring the car up there, I would need a loaner vehicle to bring myself back home. He then proceeds to tell me that their not a big enough dealership and they do not offer loaner cars. So at this point, I can’t get my car inspected because I have a check engine light, I can’t get the car fixed locally, and for me to get it fixed I have to inconvenience someone else to take me to the dealership and back twice. The next day, at the end of the day, I receive a call from the dealership’s manager, Al, who was completely unprepared for the conversation that needed to be had. Charles did not even talk to him about what we had spoken about. According to Al, he was given my name and number on a post-it note and he was told to call me. I explained a synopsis of what was going on, but I also explained that Charles should have briefed him on what I had talked to him about over the last few weeks. Al then said that he was going to speak to Charles to get an overview of what needed to be done, and that he was going to get back to me. I am currently still waiting on that phone call. Lastly, in the midst of me dealing with the back and forth, I did not notice that my temp tag was about to expire. Giving them the benefit of the doubt, I searched through my mail to see if my registration was there, but there was nothing. I then made a call the dealership once again to check on the status of my registration. The receptionist asked for my name and then told me that my registration was there at the dealership. So I asked if it was just received and why was it not sent out since I was literally on the last day of my temp tag. She then said that I had a balance due and that the registration cost is not included as part of the sale of the vehicle. I then asked why I was not contacted to pay the amount due, and she replied stating that there was a wrong number on file. I explained to her that I had a hard time believing that because I have been going back and forth with Charles for weeks. He definitely has my correct information. I then asked if I was there was a way to get the registration overnighted if I paid the balance due over the phone. She then explains that they do not overnight anything and that the registration would be priority mailed. After that, she put me on the phone with Charles who I then expressed my frustration to in regards to the current matter. He then tells me that if I pay it today that he would overnight the registration to me. Thankfully, I did receive the registration that next day. However, when I look at the receipt and the breakdown of the charges, he charged me for the registration, and the overnight shipping. I would think that since it was the dealership’s error in not communicating that I had a balance due, that they would, at the very least, take care of the overnight shipping costs. This has been an eye opening experience for me. I know now that that not every dealership that “glitters, is gold.” I will never in my life, buy another vehicle from Deluxe Auto Sales, nor would I refer anyone to them. They are good for getting you in the door, but once you’ve signed all the papers, they want nothing to do with you. They nickel and dime you at every opportunity, and they are very lackadaisical about fixing anything that may have went wrong with your purchase. Also, I’m not looking for a call about this, nor am I looking for a reply to what I’m posting, but I feel that people should know who they’re dealing with, if they choose to read this. More

Looking forward to buying my second car here Overall great buying experience. The team welcomed my wife, little daughter and I with friendly and enthusiastic service. Showed up to the dealer a li Overall great buying experience. The team welcomed my wife, little daughter and I with friendly and enthusiastic service. Showed up to the dealer a little late (because of work) and they still made time to attend us and take care of us. Our sales rep Kathia Pardo was excellent, very helpful along with her team getting us a reasonable financing rate. More

Superior Service Adonis took great care to talk to me about the vehicle and explain the options. He was patient with me through the test drive. We then went over to t Adonis took great care to talk to me about the vehicle and explain the options. He was patient with me through the test drive. We then went over to the Deluxe Auto Sales - Service Department where I met Mike who was also quite kind. The overall experience of looking for a vehicle was relaxing. More

Deluxe service From start to finish their service was amazing, my service guy name was Charles.. very friendly very helpful. my credit wasn’t the best, let’s just sa From start to finish their service was amazing, my service guy name was Charles.. very friendly very helpful. my credit wasn’t the best, let’s just say I didn’t have any, and they work to get me out in the car I wanted. I will highly recommend this dealership. More

Surprisingly pleased ive Always liked the 14-16 e class body but still in love w my 09 e63. I went to look and to my surprise I found the color combo I was looking for. Ke ive Always liked the 14-16 e class body but still in love w my 09 e63. I went to look and to my surprise I found the color combo I was looking for. Keep in mind that I was maybe 3-6 months away from being ready to make such a move. Well Charles gaskin treated me like someone of value ( like a Saudi prince ) I couldn’t even give him my typical rough treatment. ( I’m usually really bad w sales men ) he answered all my questions w no xxxxxxxxx, and exceeded my expectations. The deal took a bit long ( banks fault) so he treated me to a dinner and even had soft drinks available. You’d swear I was spending over 150,000 at a German dealership but no. Not even a third of that. If you don’t stop to stare at your car when you park it you bought the wrong car, if you leave the dealership feeling unhappy or you just wish you could kick the sob down some stairs than you definitely delt with the wrong salesman. Charles is a gentleman and a pleasure to do business with. Think I may have just made a new friend. Btw the car is incredible too. More

BMW z4m coupe I recently purchased a BMW from Deluxe. My salesman was Adonis Garcia. Adonis went above and beyond and was super helpful. I think Adonis has a bright I recently purchased a BMW from Deluxe. My salesman was Adonis Garcia. Adonis went above and beyond and was super helpful. I think Adonis has a bright future ahead and really appreciate him and would recommend Deluxe because of Adonis. More

Customer Service My wife and I had a wonderful experience with our Purchase of our Acura. Sale Representative was very Professional and Courteous. Budget was met and My wife and I had a wonderful experience with our Purchase of our Acura. Sale Representative was very Professional and Courteous. Budget was met and had a excellent warranty to go with Vehicle. Thank you very much and I would be going back for any future purchases. More

Second BMW 3 Series I would recommend this dealership to anybody looking for a good car for a good price with no issues and the customer service is excellent everybody's I would recommend this dealership to anybody looking for a good car for a good price with no issues and the customer service is excellent everybody's really professional the inventory is huge I have gotten my first 2013 BMW 328i m sport from Deluxe Auto Sale had it for 3 years never gave me one problem I Was So Satisfied I when and got second 2016 bmw 340i m sport from deluxe thanks to kathia and the sales manager I'm a happy camper for 2018. More

Great Service I had an overall great experience purchasing a GMC Terrain. Kathia, my sales rep, understood exactly what car I was looking for and budget I needed to I had an overall great experience purchasing a GMC Terrain. Kathia, my sales rep, understood exactly what car I was looking for and budget I needed to stay within, and showed me options which led to a perfect fit. She definitely exceeded my expectations! The dealership was very accommodating with the financing part of the deal and landed a comfortable monthly budget for me. Kathia and Deluxe Auto Sales are great and definitely would recommend them to others! More

But my second car from here is a great place Very helpful peopl. I always get treated like I'm family. Kathie was really helpful from the time I pulled in the lot. Stood with me until I i pulled Very helpful peopl. I always get treated like I'm family. Kathie was really helpful from the time I pulled in the lot. Stood with me until I i pulled out the lot and followed up with me to check how was the car More