Dempsey Dodge Chrysler Jeep Ram of Plano

Great purchasing experience. We recently purchased a 2017 Jeep Cherokee from Dempsey. Our salesman, Max McGee, was very knowledgeable on every vehicle they carried. He was very ho We recently purchased a 2017 Jeep Cherokee from Dempsey. Our salesman, Max McGee, was very knowledgeable on every vehicle they carried. He was very honest with us on price, availability of vehicles and the different options available for our purchase. We had a very pleasant experience with this purchase and would recommend Dempsey and Max if you're in the market for a new or used vehicle. More

Outstanding buying experience! This is my 4th purchase at Dempsey and my best experience yet. Eric was my sales person and he was everything you would want and expect from a sales p This is my 4th purchase at Dempsey and my best experience yet. Eric was my sales person and he was everything you would want and expect from a sales person. He answered all my questions, helped me find exactly what I was looking and was there for me through out the whole process. He made me feel comfortable and at ease. He made it one of my best car shopping experiences ever. Everyone there was outstanding. Would I shop here again? You bet. More

Wow. One happy Mom!!! Wow where do I start all I know is I came home with a beautiful car sitting in my garage the car of my dreams ! after looking for almost a year and in Wow where do I start all I know is I came home with a beautiful car sitting in my garage the car of my dreams ! after looking for almost a year and in the last two months dealing with two different dealerships (who coaxed me into the dealership, then couldn't get me what I wanted and tried to sell me last year's models on their lots and inflating the price) I am now the owner of a beautiful car thanks to two people at Dempsey Dodge. the manager KC was straightforward did not inflate my excitement with empty promises and the salesman Jim Schumacher was so kind and understanding to my needs, it was unbelievable. Thank you! Thank you! More

an hour away but I will go nowhere else! worth it! A few weeks ago I bought a 2017 Wrangler Unlimited Winter Edition from Dempsey's in Plano. Prior to going in (Plano is an hour from where I live) I ca A few weeks ago I bought a 2017 Wrangler Unlimited Winter Edition from Dempsey's in Plano. Prior to going in (Plano is an hour from where I live) I called in and had a few questions regarding their inventory and general inquiry about Wranglers as I have never owned one before. My salesman, Max McGee, was beyond helpful from the get-go. He answered all my questions before I even came in for a meeting. Prior to calling Dempseys, I had contacted another Jeep dealership minutes away from where I live with similar inventory and their customer service was nonexistent so I took my business to Dempsey's and couldn't be happier. I bought the exact Jeep I wanted, the purchase process was smooth and Max helped teach me about my new Wrangler. At the time of purchase I had also purchased the preventative care package. Dempsey's service department were very accommodating and scheduled the work ASAP and gave me a loaner for the day while the work was being done. Overall, I'm very happy with my purchase. I love my new Jeep and plan on purchasing more in the future and I will definitely come to Dempsey's! More

First class service Let me start by saying I have purchased 3 vehicles from this dealer. My first car 2014 Jeep Warangler, second car 2016 Jeep Cherokee and the third la Let me start by saying I have purchased 3 vehicles from this dealer. My first car 2014 Jeep Warangler, second car 2016 Jeep Cherokee and the third latest car 2017 2500 Ram Cummins truck. My sales rep Max and let me say I have never ever meet as an honest person as Max. He has been very helpful to me and has always kept his promise and delivered on my deals. If your looking for good customer service I recommend Dempsey's in Plano IL. Just ask for Max and I promise you will have no regret! More

Outstanding Staff! I visited Dempsey in search of an used vehicle knowing my credit history was a little iffy and that I haven't worked at my current job for enough time I visited Dempsey in search of an used vehicle knowing my credit history was a little iffy and that I haven't worked at my current job for enough time. In the past it had been easier for me to get financed on an used car so that's what I was expecting to leave in. Not at all the case. Between Eric McCleskey, Jim Sanders, and the rest of the staff's patience I drove off the lot in a brand new Dodge! More

NEVER AGAIN! Back to Ford I go In June 2016 I decided to buy a truck to replace my Expedition. I ended up at Dempsey Dodge in Plano,IL. Huge mistake! I purchased a 2012 Ram 1500 C In June 2016 I decided to buy a truck to replace my Expedition. I ended up at Dempsey Dodge in Plano,IL. Huge mistake! I purchased a 2012 Ram 1500 Crew Cab Outdoors man Package(nice truck) In the 2 months I had it, it was in the shop (6) times. The service dept. could not figure out what was wrong with the truck, so they offered to trade me out of it.The issue there was they had nothing fitting my budget and I had to come up with another 10k or keep a truck that had issues they could not fix and I had only had for 2 months. Services I was told had been completed before my purchasing of it, had not been completed. I took their offer to trade out, went 10k deeper on a truck and 50% more than I had budgeted for. All seemed well until Jan 2017. The first week of Jan I took the truck in for an oil change, updates and to have them check a noise from the engine. This was at about 74,000 miles on 5.7l hemi. I was informed the engine needed to be replaced. Dempsey had the truck for the entire month of Jan to replace the engine. When got the truck back it was missing the headers it had on it when I dropped it off, leaked oil and had a bad tensioner pulley. I had it for 1 week and returned it to Dempsey for repair of their incompetence. Three weeks later I am told it is ready for pick up. I was informed they had replaced the missing headers fixed the oil leak and tensioner pulley and wanted to charge me for the pulley. The morning I was to pick up the truck I called to confirm completion and they confirm it was to be ready at 1030am. I showed up and was told they needed another 45mins. I returned and again was told 10 more mins. This went on for 2 1/2 hours! needless to say they did not get it completed. Through all of this I only have 1 day a week to see my family as I work out of state, the dealership was fully aware of this. So i ended up wasting my only day to see my family in the dealership, not by choice! One week later I was told the truck was ready. I picked it up had it for about 6 hours and noticed it was STILL leaking oil! At this point I went straight to the owner Tom Dempsey. He tried to side step me and down play it all. I informed him of everything that had transpired up to this point. Again another day in the dealership not by choice. Tom assured me that the issues would be resolved to my full and complete satisfaction. Boy that was smoke and he thought I was a chimney , I guess. Another 2 weeks pass and I am called to pick it up. Promised it has been fully and completely repaired. I pick it up get it home and notice the front inner fender wells are not attached properly (were removed to install the missing headers) and hardware was missing and falling out. Figuring I would just move on and deal with it on my own I started back to Missouri. When I stopped for gas I noticed a puddle of OIL under the truck. Yup it was STILL leaking oil after the THIRD time they "repaired" the leak! I was livid! I called Dodge Corp.(waste of time!) Called mthe dealership again and expressed my frustration and anger to them. The following Sat I again return to Dempsey Dodge, the one day to see my kids! I am beyond pissed! I told them they could buy the truck back from me. I was given this response "we will trade you out of it", I said no we already did that once and it cost me over 10k! So now they have had my truck for 3 months out of that time i have had it 2 weeks, but making payments the entire time! No help from the dealership that caused all the problems! Dodge Corp does not back the customer either there is no help for you. Once they get paid it is too bad so sad as they laugh all the way to the bank. In a nut shell I will not buy another Dodge nor will I ever do business with Dempsey Dodge and I will be sure to share this great experience with everyone I come into contact with! More

Outstanding Job Had a Outstanding experience purchasing My Jeep Rubicon at Dempsey's dealer.. Especially with my salesman Eric McClaeskey whom went above and beyond Had a Outstanding experience purchasing My Jeep Rubicon at Dempsey's dealer.. Especially with my salesman Eric McClaeskey whom went above and beyond to reassure our complete satisfaction. I drove of the lot with my Rubicon fully satisfied with my purchase experience at Dempsey. Thank you everyone from the salesman (Eric McCleskey) and ALL (Finance Manager and Owner Mr.Dempsey) involved with my purchase. Thank you again. Sincerely you're. Frank Rios More

Outstanding again Well after my last review my I continued to talk with Eric we came to a deal that made me and the dealership very happy. A deal that one side that is Well after my last review my I continued to talk with Eric we came to a deal that made me and the dealership very happy. A deal that one side that is happy is not a good deal. Thank you again Eric McChesney. For dedicated service to me your customer. We bought Pacifica soo happy. More

Awesome sales Jim Schumacher is awesome 3 cars later and still comming back. A++ experiance. Would recommend this dealership and sales rep to anyone in the area. Jim Schumacher is awesome 3 cars later and still comming back. A++ experiance. Would recommend this dealership and sales rep to anyone in the area. Very More