Dennis Dillon Mazda

A friend of mine purchased a new car at the Big Lot. The car came with a 100,000 mile/ 7 year factory warranty. The sales staff pressured my friend into also purchasing a service contract for 100,000 miles car came with a 100,000 mile/ 7 year factory warranty. The sales staff pressured my friend into also purchasing a service contract for 100,000 miles/6 years. I would like to know what the purpose of this extra $1695.00 is, but no one at the dealership can tell us. I asked for the general manager and was transferred (twice) to someone who is on vacation all week. Seems to be a serious lack of knowledge at this dealership. Last time I visited the dealership, there was some poor lady crying her eyes out because they sold her a car that self-destructed, and they were yelling at her that it wasn't their fault. Not a dealership that I'd want to visit ever again!!! More

At first visit the sales staff seemed very friendly and helpful to make a sale. I was told the used vehicle I bought was completely checked out and serviced and in great condition with no mechanical probl helpful to make a sale. I was told the used vehicle I bought was completely checked out and serviced and in great condition with no mechanical problems. After a few hours of driving this vehicle it overheated. I found out the next day after the purchase that the engine head gaskets were blown allowing the radiator anti freeze to leak into the engine oil. The mechanic who made the diagnosis informed me that the condition had existed for quite a period of time and that when the oil was changed when serviced this condition would have been evident. I feel the dishonesty of the dealer violates good faith in customer trust and demonstrates only greed. Though I signed a form of "as is" I was lead to believe the car was in excellent condition but because it was a used vehicle this form is standard. Buyers beware of any dealings on used vehicles from this dealership or having customer trust. No integrity More