Ignoring Safety Concerns in Used Vehicles
My terrible experience with Dennis Dillon started in July of 2016 when I made the mistake of buying a car from them. The salesman completely took adv
My terrible experience with Dennis Dillon started in July of 2016 when I made the mistake of buying a car from them. The salesman completely took advantage of me and sold me a complete lemon. When buying a used car, you can't expect a perfect car, however it was as if they did not check over this car at all. After bringing the car home we found out the dash lights didn't work, the cigarette lighter didn't work and the driver's side window didn't work -- and that's just the minor issues. When I brought the car in to address these issues, they told me they weren't equipped to deal with the electrical problems, and told me I would have to leave my car for days with them to address the issue, and they wouldn't offer me a loaner car. After having the car for 3 months, the tires were shot and I had to completely replace the brakes after they failed on me. When I got my brakes replaced, they kept my car for 5 days and wouldn't offer me a loaner, saying they didn't do that. So not only was I paying hundreds of dollars for the brakes on my new car, but I had to pay for Uber to go to work, my doctor's appointments and anywhere else for that 5 days. Every time thereafter when I brought it in for service, I addressed a new concern about the car -- all of which went unaddressed. Including the worst issue which is the one straw broke the camel's back. My car, since I got it, refuses to go up hills. Any hill I take at 60mph or above, my car shakes and the check engine light starts flashing -- causing me to pull over and let my car cool off before continuing. So, any trip I take into Oregon takes me three times longer to factor in my car's inability to perform at high speeds or on hills. I have brought that issue up every single time I brought my car in for service, and it was never addressed. It wasn't until yesterday they say they finally discovered basically every fluid in my car was leaking into my engine. And, if I pushed my car anymore, they told me I would be risking blowing up my engine. While trying to get answers as to why this issue was NEVER addressed previously, the service member was EXTREMELY condescending and rude with me. Unfortunately, they couldn't fix my car's particular problems at the Orchard location, so they told me I have to take it to Caldwell. However, it's a little unsettling that they are asking me to drive my car all the way to Caldwell after telling me my engine is at risk of blowing up after a year and half of neglect on their part. When I asked for a written recommendation from them saying my car was temporarily drive-able, the service member told me they wouldn't do that. He went on to say they wouldn't even do that for a new car. So, I retorted saying, "Well, a new car doesn't leak fluid," he responded by saying, "You'd be surprised." How inappropriate is that response? As a dealership they do not stand by their vehicles. So he is basically saying, that any car bought at Dennis Dillon could have problems, and they don't have enough pride in their company to thoroughly check the safety and quality of their vehicles they are letting you and your families drive home in. I am beyond frustrated with the service, the neglect and the sleazy business practices of this car dealership. I have never been treated with such disrespect as I have at Dennis Dillon. Unfortunately I'm stuck with them until my car is finally fixed. So, let's pray my engine doesn't explode until my appointment, like they warned -- but of course, they say it's fine to drive with fuel, oil and coolant leaking into my engine. Thank you, Dennis Dillon.