Dennis Dillon Mazda

Had a great purchasing experience with Ramon. He answered our many questions while test driving and he was fun to work with throughout the purchase process. A positive experience all around. He answered our many questions while test driving and he was fun to work with throughout the purchase process. A positive experience all around. Ben was thorough and efficient with the financing process. We are very pleased with our new CX50. More

Horrible 6 month ordeal. Closest of only two Mazda dealerships in the whole valley so not much choice of dealers able to perform Recall from Mazda. Dennis Dillon lied about h Closest of only two Mazda dealerships in the whole valley so not much choice of dealers able to perform Recall from Mazda. Dennis Dillon lied about having correct parts so I had to drop off and pick up on my dime for no reason. Then they REFUSED any loan vehicle or transportation while getting safety recall performed. I was told by service manager that loan vehicles are for customers that really need them and I was not one of them. 1. Stay away from any Mazda product. 2. AVOID any Dennis Dillon dealership. They had 6 months to remedy and help but refused. Good one guys. More

Very slow to finish deal. Bait and switch tactic. They damaged the car and would not fix their own damage to the body. Bait and switch tactic. They damaged the car and would not fix their own damage to the body. More

Horrible support. Called parts department for help on determining the correct part number for a top latch on a Miata. It was critical for 2003 depending on the build Called parts department for help on determining the correct part number for a top latch on a Miata. It was critical for 2003 depending on the build date. They refused to help me determine the correct part number! The parts guy literally told me they didn't give out part numbers because I might buy it somewhere else. The dealers are supposed to provide support. Not at Dennis Dillon Mazda! More

Worst Customer Service in the Service Department They will scam you on pricing and get you to pay more then you were told. The Service guy that was helping me need to learn more about customer servic They will scam you on pricing and get you to pay more then you were told. The Service guy that was helping me need to learn more about customer service and don’t make side comments as you are walking away from customer because I was able to hear what you said and that was un professional. I would take your business somewhere else’s where they will treat you well and appreciate your business and want you to come back. Did not feel I was a value customer to them just another number passing through there service department. More

Terrible Service!! I recently bought a 2018 brand new Mazda Cx-5 in December of 2018. Come September 2019 my air conditioning was not working in the car. I contact the s I recently bought a 2018 brand new Mazda Cx-5 in December of 2018. Come September 2019 my air conditioning was not working in the car. I contact the service department. Being a student and working, it vital that I have a working car. I expressed that I would need a rental car because I am running back and fourth from work and school most days. They told me they couldn't guarantee that I would have a rental? Which was interesting because prior to buying the car the salesmen said that if it was ever brought in for warranty work, I would have a rental. So I arrive the day of my appointment, good news there was a rental available. As I handed over my keys, I asked to make sure that the recent recall was also taken care of. The service men responded with, "not a problem we will get that taken care of for you." Two hours passed and I received a text that my car was ready for pick up, quick right? Well, when I arrived he told me there was nothing wrong with my car. That they had tested it and the AC was working. He told me that I just needed to click the AC button. I was fuming!! The fact that he really thought that I had not tried to click the AC button?! You're joking me right? The fact he told me that I needed to click the button was beyond me, its September, did he really think that I had forgot how to suddenly turn on my AC after months of hot weather? That I didn't think about doing this? I 100% think that I was treated this way because I am a young girl. Had my dad or boyfriend brought this car in the response would have been completely different. Probably something along the lines of, "I am so sorry, but we ran a diagnostic and did not find anything wrong with the AC unit, if it happens again please bring it back in." Instead I was treated unfairly and discredited for my young age and being a female. After already walking away angry, as I got home I reviewed the service report, just to find out that the recall had not been done on my car. I tried to contact the dealer asking if it had been done and received no response back. I spent thousands of dollars at this dealer to be discredited for my age and gender, and the work that was asked to be done was not completed. Today was a complete waste of time. Now, I will likely have a not working AC here soon along with needing to bring the car back in to do a recall that I had previously already asked to be done. They have no consideration for their customers busy lives. I am completely understanding that sometimes the problem is not present when you first take it in, that things all the sudden seem to start working when you need them fixed right? I am understanding of that, it is that fact that they were extremely disrespectful, treated me as if I was dumb, and did not complete the work that was asked of them. More

Taken advantage of. So June 16 2019 I bring my new college graduate to this dealership for his first car purchase. The salesman was pretty good, one of their internet guy So June 16 2019 I bring my new college graduate to this dealership for his first car purchase. The salesman was pretty good, one of their internet guys. We landed what we thought was a great buy on a low mileage Subaru legacy, until we were led into the warranty guy's office. Folks skip that stop if you can. He will RIP YOU OFF BLIND!! This man sold us on a $3000.00 dollar warranty! Told us we had to buy at that moment or never. He was so convincing telling us that he bought the same for his own kids and wouldn't EVER buy a car without that one..YADA YADA YADA! Until he literally guilted my son and I into the signing. Overpriced by over a grand! So now we try to cancel it as we were told we could easily do, not so, we still have yet to see that refund. My bad for being a caving obviously vulnerable mother and sorry for my son having to pay that extra for this car. I feel so badly. The warranty guy is a callous car guy.. my sons first car experience? expensive and deflating but a true lesson for both of us on bad people out there. Heed my warning, do your research, be prepared for this con, he's great at what he does. Thanks Dennis Dillion for taking a advantage of a 30+ year Boise resident single mom and her kid, we wont be back.. More

Todd Meyers Though i did not end up buying a car from this dealership, I had a great experience. Todd Meyers was incredible. Super personable and answered every q Though i did not end up buying a car from this dealership, I had a great experience. Todd Meyers was incredible. Super personable and answered every question I had. It’s hard to come across honest & transparent people when car searching. I felt at ease and confident. I will be coming back to see Todd for my next car purchase. All thanks to Todd! More

Service manager refuses to honor their own inspection! Terrible service if anything goes wrong, do not trust them! I took my car in and was told it was in pristine condition. Not a single scratch was ma Terrible service if anything goes wrong, do not trust them! I took my car in and was told it was in pristine condition. Not a single scratch was marked in my walk-around inspection. I get it back and it has some deep scratches in the paint that are very obvious so I immediately reach out to the dealership. After two weeks of leaving messages and being ignored by the service manager, I finally reach him and he says it doesn't matter what the inspection report says, the scratches were probably there ahead of time. He claimed that because I was from out of state and have 33000 miles on the car, I must have treated it horribly and who knows what it's been subjected to. Guess what? we both do, that's what the SERVICE REPORT IS FOR! What is the point of an inspection report if the dealership just ignores it? how can there be any trust if the document that proves the good condition your car was in before you handed off the keys is treated as worthless! This is my third Mazda and I've never had such bad service at a dealer before in my life. Avoid if at all possible. More

Dawn Pierce I had the most awesome experience. Bobby was great! I will refer you to all my friends! Dennis Dillon you ROCK Thank You Dawn P. I had the most awesome experience. Bobby was great! I will refer you to all my friends! Dennis Dillon you ROCK Thank You Dawn P. More