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Dennis Sneed Ford - Service Center

Gower, MO

4.0
70 Lifetime Reviews Review Dealership

70 Reviews of Dennis Sneed Ford - Service Center

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February 02, 2021

"They sell a lot of Ford buy backs and don’t disclose it..."

- Jj88

They sell a lot of Ford buy backs and don’t disclose it unless you happen to catch it before purchasing. Ultimately not a huge deal to me, but the fact that they didn’t tell us or provide a warranty seemed sketchy to me. However the salesmen were very nice and overall our experience with the sales department was good. Our salesman was Baron and we liked him. However I wish he’d have told us that they were lemon Ford buybacks before we bought them. The service center, however, is very bad. They have the small town feel, and not a Ford dealership. I felt like I was taking it to “the guy down the road with a garage out back”. They seemed disorderly and unorganized. I took my truck in a little after a year form the purchase date, because the alarm kept going off at random times when the doors were locked. They “fixed” the door by spraying some lubricant on the door sensor. I didn’t have the truck home for a full 10 minutes before the alarm went off again. So now I’m out $140 (for the diagnostic and lubricant they sprayed on the door sensors), and my truck is still not fixed, and I can’t lock my doors. The entire process took a full week. Are they the worst Ford dealership out there? Probably not. Are they the best? Or even good enough that I’d shop there again and recommend them to friends? Not a chance.

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Recommend Dealer
No
January 20, 2021

"Service center is always clean and well organized. Not..."

- dcmoppin

Service center is always clean and well organized. Not only is the staff knowledgeable, everyone is nice that you meet. Great place to do business and would recommend for any of your automotive needs!

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Recommend Dealer
Yes
Employees Worked With
Jan 25, 2021 -

Dennis Sneed Ford responded

Thank you for the review and recommendation!

January 16, 2021

"The dealer was wonderful to work with. They treated me..."

- operations151

The dealer was wonderful to work with. They treated me professionally and answered all of my questions. The recent service was handled as discussed. I would recommend them to my freinds

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Recommend Dealer
Yes
Jan 25, 2021 -

Dennis Sneed Ford responded

Thank you for the review!

January 06, 2021

"I had an issue with the brakes and rotors that were..."

- Sean Mc

I had an issue with the brakes and rotors that were recently installed. When I took it back to be fixed, the service department took care of the problem quickly and professionally. And my car is like new! Thanks.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick, Chris Barnes
Jan 25, 2021 -

Dennis Sneed Ford responded

Thank you for the review!

January 06, 2021

"Great service team and do a great job in identifying and..."

- dcmoppin

Great service team and do a great job in identifying and fixing the issue. Walked me through the process and kept me updated on the progress.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Barnes
December 16, 2020

"Didn't listen or fix all that needed done. Never called..."

- CGREENMSA

Didn't listen or fix all that needed done. Never called back when you said you would. Have tried to call you no answer pathetic

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Recommend Dealer
No
Employees Worked With
Other Employees : Chris Barnes
December 08, 2020

"Nice people in the Service Dept, but need to learn how to..."

- sherri.ashcroft

Nice people in the Service Dept, but need to learn how to be honest with their customers. I made an appt for 9 a.m. and was there on time. Left the car for a dealer instsalled option, was told they would put their "Master Tech" right on it. I called at 1 pm and the car hadn't been looked at. I was told it should be done by close of business. Received a voice mail after close of business indicating it probably wouldn't be done. Supposed to be done first thing next morning. Long story short, I didn't get my car back until the afternoon of the next day. I would have had no problem with this if I had known ahead of time. Even then, offering me an alternative of another day would have been fine. I realize things come up, but for the love of Pete, communicate with your customers. My husband runs a global medical service organization, and this is not how they treat their customers.

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Recommend Dealer
No
Employees Worked With
Not sure who I dealt with. Didn't get a name.
November 17, 2020

"The transmission went out on the car I purchased after 2..."

- mjrbjx

The transmission went out on the car I purchased after 2 months. They did work hard on getting it fixed. It was just a pain to have no car for the two weeks it was getting fixed. They were very helpful and friendly though.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Barnes
Nov 30, 2020 -

Dennis Sneed Ford responded

Thank you for the review.

November 16, 2020

"Not good right now. Some reason my lug stud and nuts are..."

- dcoe021

Not good right now. Some reason my lug stud and nuts are snapping. From either over torque or cross thread from my last lof/rotation

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Barnes
November 06, 2020

"I was only there for a few minutes and talked to service..."

- coxatliberty

I was only there for a few minutes and talked to service about when my oil change was due. My onboard computer was interrogated while we waited in the car. The code revealed that the oil change was not due for another twenty five hundred miles..

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Recommend Dealer
Yes
Employees Worked With
Nov 06, 2020 -

Dennis Sneed Ford responded

Appreciate the positive review sir! - Chad

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