Dennis Sneed Ford - Service Center

Got Me In & Out Fast! I made an online appointment, and (mistakenly) said that I would drop the car off for service. Fortunately for me, when I arrived at 4:30 pm, they we I made an online appointment, and (mistakenly) said that I would drop the car off for service. Fortunately for me, when I arrived at 4:30 pm, they were willing to do the service for me right away. I was finished by 4:50, and I appreciate their working me in! More

Everyone deserves a second chance My visit was very good this time. The evaluation sheet was filled out as he went along. No pencil whipped. Was done in less than an hour. My visit was very good this time. The evaluation sheet was filled out as he went along. No pencil whipped. Was done in less than an hour. More

Terrible sercixe Our car has been in the shop here two times for the same issue, the engine dying and not restarting for about 20 min. The first time it sat there for Our car has been in the shop here two times for the same issue, the engine dying and not restarting for about 20 min. The first time it sat there for ten days because one tech was in schooling. Then we paid $338 for wires that were supposedly chewed. The way home that night it died again. We took it back the next day. The manager in the office was very rude and said we would have to pay for further to find out what it was. He said he had no clue what was wrong with it. We asked Kathy if we could talk to someone above the manager. We were told one of the Sneeds would call us back. Instead, the rude service manager did and he was very nice. However he hasn’t done anything g. The lady in the office, Kathy, was very nice. Although her customer service skills are excellent (manager is not), she has not been able to make this go faster. Our car has now been there another two weeks almost. They said they had to wait for a guy in warranty division to get back from vacation to approve paying them for a part to fix under warranty. All this time we have been without a needed vehicle. We asked them for a loaner car and were told none are available. We still do not have our car, nor do we know how much longer it will take to get the part in. They have a sign out front that says something like “of course we know how to fix them, we made them. “. Apparently this isn’t true. We have been so disappointed with this place. More

Great Service I was pleased with the team that fixed my car. Bead Shanks has a very professional shop and they fixed my car quickly, and in time. I will definitel I was pleased with the team that fixed my car. Bead Shanks has a very professional shop and they fixed my car quickly, and in time. I will definitely be back and will tell my friends and family. More

The best service ever great people Just a great place to do business great people and super fast service I will go back no hassle no high pressure just fixed my car Just a great place to do business great people and super fast service I will go back no hassle no high pressure just fixed my car More

Not impressed with Sneed Ford! Car broke down on I 29 and Sneed was the closest dealer to my house. Total bad experience from start to finish. Won't be back! You can buy a car from Car broke down on I 29 and Sneed was the closest dealer to my house. Total bad experience from start to finish. Won't be back! You can buy a car from anyone but if you don't trust the service center then you are up a creek without a paddle! More

Great Service I was somewhat reluctant to use Snead again after not so great service. Brad Shanks made my experience much better this time around. I think he's c I was somewhat reluctant to use Snead again after not so great service. Brad Shanks made my experience much better this time around. I think he's certainly a great addition to your dealership, and because of him I will gladly return to Snead in the future. More

Complete trash My car sat at the dealer for over a week I called multiple times and told it was at different stages in the process for work to be done I was told it My car sat at the dealer for over a week I called multiple times and told it was at different stages in the process for work to be done I was told it was under warranty then 3 days later I was told they hadn’t even checked with ford yet so I drove the loaner car down to figure out what was going on and when I got there they took the loaner said it wasn’t under warranty and that they’d do the work for 3 grand or I could limp my car home. I limped it home and they tried to get me to pay the tow bill. After it all they still didn’t even diagnose the problem right and now I’m still trying to fix it myself overall would never recommend taking a vehicle there ever had the car for 2 weeks and now it’s been down for 2 weeks highly disappointed and nothing was done to even attempt to fix the problem More