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Denny Menholt Toyota
Rapid City, SD
207 Reviews
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207 Reviews of Denny Menholt Toyota
August 01, 2012
My wife and I purchased a 2007 Ford Escape in May 2012. Overall, we were pleased with the customer service until after our purchase. In addition to purchasing our vehicle, we also purchased the triple pro Overall, we were pleased with the customer service until after our purchase. In addition to purchasing our vehicle, we also purchased the triple protection plan. Our salesperson agreed to take care of the following issues before the protection plan was implemented: 1.) rear windshield fluid was leaking inside vehicle and to be fixed, 2.) cigarette/musty smell to be removed, 3.) gap in weather stripping in back hatch to be sealed, 4.) scratches in paint were to be buffed out. The first item was resolved. The second item was attempted, and hasn't been too much of an issue with the use of air freshener. The third item was not resolved and some leaking occurs when it rains. The fourth item was attempted a couple times, but was never resolved. We were hoping to have the scratches buffed, or at least attempted, before the clear protection coat was applied to the vehicle. However, my wife went to pick up the vehicle after the protection plan was completed, and noticed the scratches had not been buffed out. She mentioned this to our salesperson who said he would contact the person who does the buffing the following day. My wife was heading out of town that day for the weekend, so our salesperson asked her to call when she got back into town. She called him when she got back to town, but he was unavailable that day so he asked her to stop in the following day. When she stopped by, our salesperson made a phone call at that time to the person who does the buffing. However, this person was unavailable that day, so our salesperson told her he would call her the following week. He never called her back, and thus, the issue has never been resolved. My wife was tired of stopping in and calling our salesperson every couple of days to try to get these issues resolved and felt like she was being blown off. We would have contacted you about this earlier, but we have been very busy and time got away from us. More
by DnK75
Employees Worked With
Gary Silbernagel, Ladd Poitra
Helpful July 28, 2012
The staff in this dealership provide a very customer-friendly atmosphere overall. Bobby has been very considerate. He gave us very detailed, thorough explanations on everything we need to know customer-friendly atmosphere overall. Bobby has been very considerate. He gave us very detailed, thorough explanations on everything we need to know about owning a new vehicle. More
by Heydian115
Employees Worked With
Bobby willert, Hillary Bordner
July 27, 2012
The staff were very friendly and worked hard to find me the exact car I was looking for, which was not an easy task. Thank you. the exact car I was looking for, which was not an easy task. Thank you. More
by hat3235
Employees Worked With
Mark Kinnick, Hillary Bordner, Nate Sneed
July 26, 2012
I was meet at the front desk by Bobby W. with a warm I was meet at the front desk by Bobby W. with a warm & sincere hi & welcome. He created a very comfortable atmosphere to talk about what I wanted & w I was meet at the front desk by Bobby W. with a warm & sincere hi & welcome. He created a very comfortable atmosphere to talk about what I wanted & what I wanted to spend. He was to the point with answers to my questions - I had a high level of trust in him that was started during several email exchanges. I will be back for future car purchases. More
by JosephAGeorge
Employees Worked With
Mark, Hillary Bordner
July 20, 2012
Folks we would like you all to know Nate Sneed is exceptionally pationate and knowledgeable about the product he promotes as a salesman. He's super friendly and helpful during the entire pre-purchase exceptionally pationate and knowledgeable about the product he promotes as a salesman. He's super friendly and helpful during the entire pre-purchase/purchase process. We opted not for just 1 but 2 his and hers Rav4's. We would highly recommend future customers to look up this salesman for a straight deal for your next vehicle purchase. Great vehicles Nate/TBH team and Toyota! We'll be seeing you in the future. Sincerly, Tim & Amanda Scott More
by GameTracker
Employees Worked With
Nate Sneed
July 12, 2012
I dont know if i can say exactly if it was the salesman or the sales manager. I think more the sales manager he was not nice to the salesman when we were leaving. They wouldnt budge on the vahicle price or the sales manager. I think more the sales manager he was not nice to the salesman when we were leaving. They wouldnt budge on the vahicle price and they would only give us half of what trade value is on our vehicle. Our car was in really great shape too. The sales manage was xxxxxxxx when we were leaving and didnt want us to have our keys back to our car. What a joke... I hate to say this but go buy at a different toyota dealer these guys are all way to money hungry the same vehicles are in denver, sioux falls, and even pierre for one thousand or more less. What a joke More
by do471
June 21, 2012
We bought our first Prius in 2005 from Toyota of the Black Hills and our second in 2010.We just traded both for a new 2012 Prius V.The '05 Prius had 227,000 miles and the '09 Prius just 29,000 miles. Ne Black Hills and our second in 2010.We just traded both for a new 2012 Prius V.The '05 Prius had 227,000 miles and the '09 Prius just 29,000 miles. Never a problem with either car. Les and the service depaertment folks have taken great care of us and our cars over the years. Joel Weaver has been there for us for guidance and counsel for years as well. He did an outstanding job for us on this recent purchase/trade and also in the past for family members and friends. We will continue to direct people to Joel, Les and Toyota of the Black Hills for outstanding professional help with transportation needs. Visiting Toyota of the Black Hills is like visiting family! More
by deanbehrens
Employees Worked With
Joel Weaver
June 07, 2012
Joel was very helpful, changing the vehicle he was going to show us and finding one that better filliled our needs. Joel explained the many features of the vehicle and programed my cell phone into the hands to show us and finding one that better filliled our needs. Joel explained the many features of the vehicle and programed my cell phone into the hands free system. Jerry in finance also was very helpful, finding us a good interest rate on the loan. Thank you to everyone involved. More
by 10x10hope
Employees Worked With
Jerry in finance, Joel Weaver
April 07, 2012
I was in need of a pickup for pulling my horse trailer and had an '08 Lincoln MKX to trade. Originally I started at McKie Ford but decided to look at the Toyotas. In the past I have owned a Toyota Land Cr and had an '08 Lincoln MKX to trade. Originally I started at McKie Ford but decided to look at the Toyotas. In the past I have owned a Toyota Land Cruiser, 4Runner and Highlander and was very happy with all of them. Joel treated me with respect and listened to what my needs were in a vehicle. It did not take long for him to find what I needed and at no time did I feel pressured to buy. Great experience for me. Thanks. More
by jglubbers
Employees Worked With
Joel Weaver, Joel Weaver
