Denton Chrysler Jeep Dodge Ram

I made an appointment for my 2022 Jeep Grand Wagoneer for warranty work needing performed.. I arrived a day early for the 7am appointment and was informed a "CALL CENTER" makes the appointments and my v for warranty work needing performed.. I arrived a day early for the 7am appointment and was informed a "CALL CENTER" makes the appointments and my vehicle could sit up to 2 weeks before anyone even looked at it!!! After conversation with the service writer he promised to get it in sooner. 11 days after drop off I received a text that a tech was assigned to my car. Every time I call I sit on hold at least 20 plus minutes and Im at the end of my patience with this outfit!!! I MADE A MISTAKE PAYING $118,000.00 FOR A JEEP!!! More

I brought my into the Denton Texas dealership with a scheduled appointment on 02/21/2023 at 9:00 am. On 02/21/2023, I was never notified of the status of my car. On 02/22/2023. I was put on hol scheduled appointment on 02/21/2023 at 9:00 am. On 02/21/2023, I was never notified of the status of my car. On 02/22/2023. I was put on hold a total of 38 minutes between the five times that I attempted to get a status on my car. One call, I left a voice mail. One call I was put on hold for 10 minutes with no pick -up. One call, I spoke with Gordan who told me that he did not know the status because everybody had gone home for the day. He told me that he would call me the next morning (02/23) and expedite the service on my car. On 02/23, no call from Gordan. Called and left a message with Marilinda, who never returned my call until 1:30 when I called again and spoke to her. She made excuses that the service center was backed-up. I explained that I had a confirmed appointment and my car should have been completed in a reasonable amount of time. She told me that it would be done by the end of business day and that I would be notified. 5:00 PM, no call. I called the dealership and spoke with Steve and after 15 minutes on hold, I was finally told that the service was complete, well past the end of a business' day. I am unable to retrieve my car after 5:00 pm, so this extended the time the dealer had my car for a total of FOUR days for a 15 minute repair. In addition to my numerous phone calls, my mechanic was also calling and complaining about the last of communication and lack of response on a scheduled appointment. She also spoke with Peter Smith at the dealership, who did nothing to resolve the situation. More

By far the worst experience I’ve ever had at a dealership service department. I wouldn’t even know where to begin…my car was there for a month and no service was performed. They can provide plenty of excuses service department. I wouldn’t even know where to begin…my car was there for a month and no service was performed. They can provide plenty of excuses as to why they can’t do it, instead of making the effort to actually get the work done. I had to call Jeep corporate and open a case. This was WARRANTY work and the warranty company APPROVED the work, but the dealership just ordered the part, did nothing, then closed the claim and sent me to another dealership. Save your time, take your car ANYWHERE but Denton. More

We are thinking 🤔 of buying the truck there but have till Friday to decide and really reconsidering 🫤 the truck is listed at HIGH blue book .. ok … told them payment too high….. good credit - high inte till Friday to decide and really reconsidering 🫤 the truck is listed at HIGH blue book .. ok … told them payment too high….. good credit - high interest and then tacked on $700 clear coat fee they say is standard then added a $4000 warranty…. Saying it’s just $30 more a month but the payment is not $30 a month and it’s just too high because there’s also $180 a month for insurance. We have no payment now …. I work auto finance 25 yrs. …. I can’t take a deal we can’t afford… Just sad may lose the deal for stretching too thin when I know they have a lot of room to work with us …. This would be our second purchase there however I may have to decline…. Prayers for discernment 🙏🏼 More

Worked with Rick, Don and Keith to look at and purchase a used Ford Expedition Max. Was a great experience and everyone was extremely friendly and personal. The vehicle was extremely clean and they sold it used Ford Expedition Max. Was a great experience and everyone was extremely friendly and personal. The vehicle was extremely clean and they sold it to me for a great price. We discussed the vehicle extensively before we drove over an hour to view it. I would definitely use this dealership again for a future purchase. More

Hi I went in for an oil change all went well two and a half hour wait but I have no complaints everything went well I appreciate everything that I have experience on this day I like this area everybody's half hour wait but I have no complaints everything went well I appreciate everything that I have experience on this day I like this area everybody's friendly and nice thank you for doing a great service More

Tim Donahue was a pleasure to work with, very knowledgeable with great communication. He made the car buying process smooth & easy! I highly recommend Denton Dodge for your next car buying experi knowledgeable with great communication. He made the car buying process smooth & easy! I highly recommend Denton Dodge for your next car buying experience! More

Everyone was extremely helpful. My family couldn’t ask for a better experience buying our first car. Just a million thank you’s to everyone. God bless. My family couldn’t ask for a better experience buying our first car. Just a million thank you’s to everyone. God bless. More

Tim was a super nice guy and very helpful throughout the process. We ran into a family emergency on the day we were supposed to pick up the car and Tim delivered it himself to help us out. That meant a lot process. We ran into a family emergency on the day we were supposed to pick up the car and Tim delivered it himself to help us out. That meant a lot to our family More

This was an awesome experience! And I will definitely recommend them to my family and friends. And I will definitely recommend them to my family and friends. More