Group 1 Mazda Denton

Group 1 Denton Mazda is the only place I trust to service my car for the past 11 years! Without fail, they provide excellent service that excels above the competition! my car for the past 11 years! Without fail, they provide excellent service that excels above the competition! More

Great customer service, great explanations of any issues with vehicle, friendly staff as well. Thanks with vehicle, friendly staff as well. Thanks More

The service area is a disorganized mess. There appears to be one guy who is helpful at the service desk. He was helpful but obviously overwhelmed and missed a ton of things. Two other empl There appears to be one guy who is helpful at the service desk. He was helpful but obviously overwhelmed and missed a ton of things. Two other employees sitting behind the counter did not help or provide any service to people in the waiting area. I’m not sure what they did other than complain about customers they just talked to on the phone. More

Deceptive Financing Tactics. Awful Service. After signing for a loan, I was told I was ending up paying a higher interest rate in the end because of "all my student loans". Excus Awful Service. After signing for a loan, I was told I was ending up paying a higher interest rate in the end because of "all my student loans". Excuse me? Unlike many others, I worked my b--- off and paid off my student loans! Wow. Outright lie. Women, beware! Fast forward, my CX-5 has the very (very) well-known issues with the "ghost radio". In my line of business, confidentiality is very important. I was at a stoplight several years ago (with others in the car) and the ghost radio phoned a client while I was at a stoplight - twice within a few seconds! I subsequently contacted Group 1 Mazda several times over six years. Each time, they used gaslighting techniques ("Tell me again...What is wrong exactly?", "We're not familiar..."). In addition to gaslighting, they more than once offered to check the problem out for $500 to "see if it needs a software update or if something else is wrong". I called again in recent weeks to give them another opportunity to work with me on the radio (a daily nuisance) before purchasing a new car...elsewhere. More

I have been a customer at this dealership for around 14 years. They are always courteous and helpful. years. They are always courteous and helpful. More

Friendly, professional and competent. Have used them for 3 years. Easy scheduling and prices are reasonable. Have used them for 3 years. Easy scheduling and prices are reasonable. More

Very curtious and informative. Had to keep my car overnight and made sure I got a ride and picked in the morning Had to keep my car overnight and made sure I got a ride and picked in the morning More

I've been using this dealership for service for years. The staff are always very respectful of my time and straightforward about recommending services. The staff are always very respectful of my time and straightforward about recommending services. More

I made an appointment, and then they couldn’t find the appointment when I got there. They still took my car in for service and had me done with in and 50 minutes time slot not bad. appointment when I got there. They still took my car in for service and had me done with in and 50 minutes time slot not bad. More