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Group 1 Mazda Denton

Denton, TX

Overview
Employees
Reviews
Vehicles
4.7
1,686 Reviews
Group 1 Mazda Denton believes in a No Hassle selling approach with a Relaxed customer atmosphere. Our Mazda Service and Mazda Parts department are state of the art. Overall the Group1 Auto Group of Dealerships believes in customer satisfaction and they have continually been ranked with the Highest Scoring Possible for Customer Service.
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5000 S Interstate 35

Denton, TX

76210

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Showing 1,686 reviews

October 01, 2026

It was the fastest, smoothest, and easiest car buying experience I have ever had in my life. More

by miguelnino93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue, Villasenor
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October 01, 2026

First impressions are important. I was treated terribly when I entered. I approached the service desk and was greeted with a rough attitude. I explained my situation and instead of a More

by zach973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracey
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September 29, 2026

Brought my Mazda 6 for simple oil change. Arrived at my appointment 1:45 time. Received service text confirming intake but never received another text, never received the technician's inspect More

by rv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Jacobus
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Sep 29, 2026 -

Group 1 Mazda Denton responded

Thank you for sharing your experience. We’re sorry that your recent oil change did not meet the level of service and communication you’ve come to expect from us. You should have received timely updates, including your inspection results and recommendations, and our team should have acknowledged you and communicated clearly when your vehicle was ready. We sincerely apologize that no one took the time to explain the status of your vehicle or apologize for the delay in communication. We appreciate you bringing this to our attention and will use your feedback to address these communication gaps with our service team. We value your continued business and hope we have the opportunity to provide the experience you’re accustomed to on your next visit. Tyler Mitchell Group 1 Mazda of Denton General Manager tylermitchell@group1auto.com

September 15, 2026

There seems to be an issue of getting the car throughly checked out when my wife takes the vehicle in. One time, the tires did not get rotated per the service request. The last visit she came home and all More

by Mikeshirley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not available
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Sep 18, 2026 -

Group 1 Mazda Denton responded

Thank you for sharing your concerns. We understand how frustrating it is to have a service request, such as a tire rotation, not completed as expected, and then discover that the tire pressures were not properly addressed during a subsequent visit. We also understand your frustration with feeling that these concerns have been reported without seeing meaningful improvement. We take these concerns seriously, especially when they involve vehicle safety and the trust you place in our service team. We would appreciate the opportunity to review your wife's recent visits, including the tire rotation request and tire pressure readings, to better understand what happened and address any gaps in our process. Please contact our service management team directly so we can discuss your experience and work toward a resolution. We appreciate your feedback and the opportunity to improve. Tyler Mitchell General Manager tylermitchell@group1auto.com

September 03, 2026

Everything was as promised. Everyone was pleasant and easy to work with. There was no irritating hard sell. I felt the price was fair and competitive with other dealers I had More

by jerryjoyner2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Myers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseua
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Sep 04, 2026 -

Group 1 Mazda Denton responded

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

August 29, 2026

Their communication with the customer in the service department gets a big fat Zero. They have one lady at the desk trying to handle all of the service side of things. If you drop your car off for servi More

by Magnus
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JR
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Sep 07, 2026 -

Group 1 Mazda Denton responded

Thank you for sharing your feedback. We will take this feedback and make sure we use it as a learning opportunity for our team. Our communication should absolutely be better, and you shouldn't just have to show up to get updates on your vehicle. Again, thank you for your feedback and we will make sure we are better moving forward. Tyler Mitchell Group 1 Mazda of Denton General Manager tylermitchell@group1auto.com

August 28, 2026

Ozzy helped me purchase a new CX5 in minutes. We found the vehicle, the dealership gave me a good price for my trade in and we were done. Very Easy. More

by MCohen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzy
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Sep 04, 2026 -

Group 1 Mazda Denton responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Mazda Denton. Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2026

Dealership got me in early and were very pleasant and help get me out quickly More

by lebowitzcynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lessa Popham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2026 -

Group 1 Mazda Denton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2026

Very quick and professional. Love they sent videos. Of service. Will definitely go back for services. More

by hollycapps1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Finnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2026 -

Group 1 Mazda Denton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2026

Group 1 Mazda Denton is an excellent place to receive vehicle services. Their Service Advisor, Tracey Conyers, has provided good service advise on my Mazda3. Her customer friendly approach and commitme More

by Yong Cho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Conyers
Print
Aug 30, 2026 -

Group 1 Mazda Denton responded

Hi Yong, we're happy you found our staff to be so supportive during your experience here at Group 1 Mazda Denton. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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