Group 1 Mazda Denton

Deceptive Financing Tactics. Awful Service. After signing for a loan, I was told I was ending up paying a higher interest rate in the end because of "all my student loans". Excus Awful Service. After signing for a loan, I was told I was ending up paying a higher interest rate in the end because of "all my student loans". Excuse me? Unlike many others, I worked my b--- off and paid off my student loans! Wow. Outright lie. Women, beware! Fast forward, my CX-5 has the very (very) well-known issues with the "ghost radio". In my line of business, confidentiality is very important. I was at a stoplight several years ago (with others in the car) and the ghost radio phoned a client while I was at a stoplight - twice within a few seconds! I subsequently contacted Group 1 Mazda several times over six years. Each time, they used gaslighting techniques ("Tell me again...What is wrong exactly?", "We're not familiar..."). In addition to gaslighting, they more than once offered to check the problem out for $500 to "see if it needs a software update or if something else is wrong". I called again in recent weeks to give them another opportunity to work with me on the radio (a daily nuisance) before purchasing a new car...elsewhere. More

I have been a customer at this dealership for around 14 years. They are always courteous and helpful. years. They are always courteous and helpful. More

Friendly, professional and competent. Have used them for 3 years. Easy scheduling and prices are reasonable. Have used them for 3 years. Easy scheduling and prices are reasonable. More

Very curtious and informative. Had to keep my car overnight and made sure I got a ride and picked in the morning Had to keep my car overnight and made sure I got a ride and picked in the morning More

I've been using this dealership for service for years. The staff are always very respectful of my time and straightforward about recommending services. The staff are always very respectful of my time and straightforward about recommending services. More

I made an appointment, and then they couldn’t find the appointment when I got there. They still took my car in for service and had me done with in and 50 minutes time slot not bad. appointment when I got there. They still took my car in for service and had me done with in and 50 minutes time slot not bad. More

Customer Service Tech Omar was very hands on with information keeping me up to speed with my car being serviced. information keeping me up to speed with my car being serviced. More

Great service, friendly people. Very thorough and well priced. Would recommend for all service related needs. Very thorough and well priced. Would recommend for all service related needs. More

We brought our CX90 in with no appointment on a Wednesday for an oil change as well as a steering concern. The Service Director John, Met us in the drive and got an understanding of our steering concern. H for an oil change as well as a steering concern. The Service Director John, Met us in the drive and got an understanding of our steering concern. He was able to take care of the issue which included the need for a new rack and pinion steering along with our regularly scheduled maintenance. We picked our car up Saturday with everything being completed including the completion of a computer update as a part of a recall. John was extremely personable and professional. Nobody looks forward to going to the service department so a big Thank You for making our visit great. More

I called for an appt in the morning. John got me in the same day. I'm satisfied John got me in the same day. I'm satisfied More