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Denton Mazda - Service Center

Denton, TX

4.7
532 Reviews

532 Reviews of Denton Mazda - Service Center

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June 28, 2025

The service department was helpful, coutreous and addressed my specific situation to resolve my car problems. More

by tranderle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Wick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Marigold
June 26, 2025

Very friendly and no up-sale pressure. This was the second Mazda I've brought here for service. Facility is comfortable and even offers complementary refreshments. More

by Brada269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lessa Popham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patsy
Jun 26, 2025 -

Denton Mazda responded

Hi, thank you for choosing our dealership for your Mazda service needs! We are so glad to hear that you had a great experience with our friendly staff and comfortable facility. Your loyalty means a lot, and we look forward to continuing to provide you with excellent service in the future.

June 26, 2025

Good and prompt service. Technicians very attentive to the customer needs and issues. Good listeners More

by Ruque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

Best Mazda dealership I have ever been to. Xavier the service tech is always 10/10, I always hear Kassi at service working hard and doing right by customers. Mauricio, the salesman who helped More

by armanterrell7947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Puig
Jun 25, 2025 -

Denton Mazda responded

Hi, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Denton Mazda

June 22, 2025

Service department has poor communication. Had a 2:30 appt on Friday. Told I would receive call by end of day for completion time. No phone call. I call sat morning. They had not even loo More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service: Xavier
Jun 25, 2025 -

Denton Mazda responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at so we can work toward a resolution.   Kal Erakat General Manager 940-489-7080 kerakat@Group1Auto.com

June 21, 2025

My first visit to have my car serviced here and I was very pleased. Patsy and Javiar (Jose) kept me well-informed, gave me a quote on replacement of the water sensor and a shock absorber, and completed t More

by drjpcarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patsy, Javiar (Jose) and John in Service
Jun 23, 2025 -

Denton Mazda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Denton Mazda. If you have any further questions, please don't hesitate to reach out!

June 16, 2025

My visit went well and loved meeting Pasty she was very helpful and very knowledgeable concerning my Mazda. More

by Justforgamma2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pasty
Jun 17, 2025 -

Denton Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Pasty here at Denton Mazda! If you have any further questions, please give us a call. We're always happy to help!

June 15, 2025

Very professional and clean. The service was exceptional. Patsy Ingalls wen out of her way for more than 20 minutes to help me figure out my ne car. She persisted until I had it More

by debrawhitaker87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patsy Ingalls
Jun 17, 2025 -

Denton Mazda responded

Hi, we're happy to hear you had such a positive experience with Patsy and team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 08, 2025

I always prefer to come to Denton for their deals and service. Smooth check in and check out process and cleaner premises for kids too More

by ArunSatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pasty
Jun 11, 2025 -

Denton Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2025

I took my phone to the dealer to get some work on it. Asked them to check both mirrors because there weren’t working the said the divers side mirror was broken but the other is fine. Got it home and the More

by cschnick19
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garold
Jun 06, 2025 -

Denton Mazda responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. sincerely Kal Erakat Denton Mazda General Manager Kerakat@group1auto.com

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