Dependable Chrysler Dodge Jeep Ram

Let’s make a deal ! Dealership negotiated terms of new vehicle reasonably and i good faith We’re patient as I was coming in from out of town. vehicle was clean . The Dealership negotiated terms of new vehicle reasonably and i good faith We’re patient as I was coming in from out of town. vehicle was clean . The only concern I have is that it was just a lil rushed closing time and important docs were not returned to me right away Other than that ..excellent service More

Very knowledgeable and professional! We've purchased vehicles before but the knowledge and professionalism from dependable was A+. We loved how easy and simple they made things for us. We've purchased vehicles before but the knowledge and professionalism from dependable was A+. We loved how easy and simple they made things for us. More

Great experience buying Ram 1500 Jon and Bryan were great to work with. Responsive and knowledgeable, but not pushy. Helped with additional discounts without even making a big deal a Jon and Bryan were great to work with. Responsive and knowledgeable, but not pushy. Helped with additional discounts without even making a big deal about it. Bryan also explained the myriad features available on the media center very clearly and had the paperwork ready to go so all went quickly. Even had the opportunity to share my appreciation with the owner. Overall excellent experience. More

Great People I always have good experience when i go to this dealership. This is second car i leased from them, they were very respectful. i was happy with my firs I always have good experience when i go to this dealership. This is second car i leased from them, they were very respectful. i was happy with my first car hopefully i will be happy with the new one. More

Online Information and Experience I was very pleased with the website available for researching used cars. The pictures offer a great look into a car I may be looking to purchase. Th I was very pleased with the website available for researching used cars. The pictures offer a great look into a car I may be looking to purchase. There is an abundance information which allows me to refine my search and understand what it is that I am looking for and what is available in my price range. More

Ricardo was great! He got us a great deal! Great customer customer service ! They really help you with reaching your goal . They were able to find what you wanted with a very good price ! Great customer customer service ! They really help you with reaching your goal . They were able to find what you wanted with a very good price ! More

Truly dependable John‘s customer service was exceptional throughout the process of getting the car I wanted! I appreciate that this is a small locally owned business! John‘s customer service was exceptional throughout the process of getting the car I wanted! I appreciate that this is a small locally owned business! Highly recommend! More

Service Advisor Excellence I have had to (unfortunately) bring in my 2019 Ram 2500 twice now after purchasing. Hector in service has gone above and beyond typical customer serv I have had to (unfortunately) bring in my 2019 Ram 2500 twice now after purchasing. Hector in service has gone above and beyond typical customer service and made my visits a pleasure. More

My brand new Grand Cherokee High Altitude Love my new High Altitude. It’s my fifth or sixth Jeep. Dependable had lots of stock, and made it very easy to make the buy. Kudos to the finan Love my new High Altitude. It’s my fifth or sixth Jeep. Dependable had lots of stock, and made it very easy to make the buy. Kudos to the finance department. That’s pretty much where the “good” ends. My requirements included a roof rack, and running boards. At the time of the purchase I said I’d buy the car, let me know when the roof racks and running boards were installed and I’d pick up the car. No ! Take the car, we’ll order the parts. It’ll only take a few hours to install. In no particular order: sales rep forgot to order the running boards - he’d check with the sales manager; the sales rep manager said my (high end Altitude) Jeep didn’t come with the rails necessary to mount the racks (he’d check to see if he had them); the first set of running boards were scratched and couldn’t be installed (I found that out when I called to see if the car was ready for me to pick up); the second set of running boards didn’t fit the chassis (the service rep said he didn’t know what the parts department was doing). Turns out that the trunk cover that I returned with my 2012 Jeep, is an extra with my new 2019. Go figure! Still no roof racks and running boards !!! More

billing scam After being repeatedly asked to approve unnecessary work and denying it I was still charged for that non-approved work. There is no customer service After being repeatedly asked to approve unnecessary work and denying it I was still charged for that non-approved work. There is no customer service example; no one called about any condition of the repairs even leaving messages with any of the employers did absolutely no good. Even the "president/owner" lied strait to my face. And multiple times over a 5 week period stated "we're working out the bugs to the phone lines and we did not know how to get messages (over 5 weeks!!!) In addition after I got my jeep back it the engine self destructed with-in 300 miles and took another 3 weeks to fix it for the same problem that was first worked on. And at 5:45pm I was called and was threaten that if I did not return the loaner car by 8 am the following morning I was going to be charge for the car. Then after I stated I was working 7am to 7pm the next day I was told go late to work or else! More