Desoto Ford

I recently leased a new Ford Bronco for my daughter from DeSoto Ford in Arcadia, Florida, and it was a very pleasant and seamless experience, which is often rare in the car industry. While we started o DeSoto Ford in Arcadia, Florida, and it was a very pleasant and seamless experience, which is often rare in the car industry. While we started off apart in terms of the numbers, after going back and forth a few times, we were able to agree on the terms. I am definitely not the easiest of customers, but Christian Diaz was patient, professional and attentive, and that tenacity is what made the transaction happen. Everyone from Christian in sales, to the financing department and management were a pleasure to work with, and I would highly recommend them if you are interested in a new vehicle. When the time comes for my son's car, Christian will be my first call. More

I came through this dealership because I thought it was better than the others to find out, they sold me a vehicle I get it. I bought it used, but it past their safety test. My wife and children are in thi better than the others to find out, they sold me a vehicle I get it. I bought it used, but it past their safety test. My wife and children are in this vehicle. It was sold to me with bad brakes, I had to change myself. They probably would’ve charged my wife if I didn’t know what I was doing a bad battery and alternator that I paid $1700 for I’ve only had it for five months I can go on and on, but I am very if I had the money I would get a lawyer and I still have issues with it. I asked if we can address another issue and they told me to wait. Do not purchase a vehicle from these people. They even put a safety inspection sticker on the vehicle stating brakes were in the green. when they were in the red. More

I never beleveid will have in my Life a service that bad at a Dealership at a Dealership More

In January 2025, I purchased a 2024 Ford F-150 from DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a ne DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a new GAP insurance policy, which required canceling the original GAP insurance. I mailed all required cancellation documents to DESOTO Ford. When I first called, Luke, the Finance Manager, confirmed that the GAP insurance would be canceled and that I would receive a partial refund by check. However, despite sending the paperwork a long time ago, the check has still not been mailed to the address I provided. Every day the GAP insurance remains active, I am losing money from the refund amount. In addition, I have been calling the office weekly to follow up. Each time, I am told that Luke is on the phone and that he will call me back, but I have never received a return call and have been unable to reach him directly. While the vehicle purchase process was smooth, the lack of follow-up, poor communication, and unresolved finance issues after the sale have been extremely disappointing. This situation should have been handled much more promptly and professionally. More

I was in a situation that required me to purchase a new vehicle within a short period of time. I had the good fortune of meeting Juan Ryan. I can not express how he took a situation that had me stressed vehicle within a short period of time. I had the good fortune of meeting Juan Ryan. I can not express how he took a situation that had me stressed and made it one of the most pleasurable experiences I have had. He is a great asset to Desota Ford. More

buyer beware. ... great car 2022 Expedition but they slide in fees on the contract that were not included in the advertised price. slid in an extended warranty for ... great car 2022 Expedition but they slide in fees on the contract that were not included in the advertised price. slid in an extended warranty for 4,000.00 and called and emailed the following day to cancel and could not get their finance mgr Doug to return calls or emai. short version is it took over 3 months to get their finance mgr refund and still trying to get the tax paid in the warranty refunded but cannot get anyone to respond. good luck with this dealer. they would rather have bad reviews than provide Good customer service. All this for 300.00 More

The staff is friendly and knowledgable and helpful. Not pushy. Very quick to respond to questions.. The only issue is ensure to check the prices carefully. 3rd party advertisers like cars.com and au Not pushy. Very quick to respond to questions.. The only issue is ensure to check the prices carefully. 3rd party advertisers like cars.com and auto trader do not tell you the advertised price is with a trade in and finance discount. So check their page and read the fine print. I would not have wasted the time of the sales person had I known the real price at the outset. Also the dealership and paperwork fees are about double those of other dealerships. Almost 2k. Found another dealership with 1/2 the fees and no pricing shenanigans. I payed the advertised price, in cash, no trade ins. No nonsense. More