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Desoto Ford
Arcadia, FL
347 Reviews
DESOTO Auto Mall in Arcadia, FL, also serving Fort Myers, FL and Naples, FL is proud to be an automotive leader in our area. Since opening our doors, DESOTO Auto Mall has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle-free as possible.
If you would like financing options and you are in the market to purchase a new Chrysler, Dodge, Ford, Jeep, RAM or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that DESOTO Auto Mall will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 347 reviews
February 19, 2026
I never beleveid will have in my Life a service that bad at a Dealership at a Dealership More
by jclaval
Employees Worked With
December 18, 2025
In January 2025, I purchased a 2024 Ford F-150 from DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a ne DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a new GAP insurance policy, which required canceling the original GAP insurance. I mailed all required cancellation documents to DESOTO Ford. When I first called, Luke, the Finance Manager, confirmed that the GAP insurance would be canceled and that I would receive a partial refund by check. However, despite sending the paperwork a long time ago, the check has still not been mailed to the address I provided. Every day the GAP insurance remains active, I am losing money from the refund amount. In addition, I have been calling the office weekly to follow up. Each time, I am told that Luke is on the phone and that he will call me back, but I have never received a return call and have been unable to reach him directly. While the vehicle purchase process was smooth, the lack of follow-up, poor communication, and unresolved finance issues after the sale have been extremely disappointing. This situation should have been handled much more promptly and professionally. More
by ufuk ak
Employees Worked With
November 26, 2025
I was in a situation that required me to purchase a new vehicle within a short period of time. I had the good fortune of meeting Juan Ryan. I can not express how he took a situation that had me stressed vehicle within a short period of time. I had the good fortune of meeting Juan Ryan. I can not express how he took a situation that had me stressed and made it one of the most pleasurable experiences I have had. He is a great asset to Desota Ford. More
by .mollymbaer
Employees Worked With
Juan Ryan
July 17, 2025
I live in Naples and found a car I loved at Desoto. I gave them a call, and they took care of everything for me before I even arrived! When I got there, the car was ready to go—clean, prepped, and wait I gave them a call, and they took care of everything for me before I even arrived! When I got there, the car was ready to go—clean, prepped, and waiting. All I had to do was sign the paperwork and drive off in my new car. Outstanding customer service from start to finish! More
by coachbenjiworks
Employees Worked With
June 18, 2025
buyer beware. ... great car 2022 Expedition but they slide in fees on the contract that were not included in the advertised price. slid in an extended warranty for ... great car 2022 Expedition but they slide in fees on the contract that were not included in the advertised price. slid in an extended warranty for 4,000.00 and called and emailed the following day to cancel and could not get their finance mgr Doug to return calls or emai. short version is it took over 3 months to get their finance mgr refund and still trying to get the tax paid in the warranty refunded but cannot get anyone to respond. good luck with this dealer. they would rather have bad reviews than provide Good customer service. All this for 300.00 More
by Gaforte
Employees Worked With
Doug Poe, Michael Mazzetti
March 07, 2025
Joey's bio says if you want an honest and upfront experience, come see him. I agree!! Just plain talk. If I hadnt bought the car, we would have shook hands and talked about family... Good job! experience, come see him. I agree!! Just plain talk. If I hadnt bought the car, we would have shook hands and talked about family... Good job! More
by sek2111
Employees Worked With
Joey Doucet
January 31, 2025
The staff is friendly and knowledgable and helpful. Not pushy. Very quick to respond to questions.. The only issue is ensure to check the prices carefully. 3rd party advertisers like cars.com and au Not pushy. Very quick to respond to questions.. The only issue is ensure to check the prices carefully. 3rd party advertisers like cars.com and auto trader do not tell you the advertised price is with a trade in and finance discount. So check their page and read the fine print. I would not have wasted the time of the sales person had I known the real price at the outset. Also the dealership and paperwork fees are about double those of other dealerships. Almost 2k. Found another dealership with 1/2 the fees and no pricing shenanigans. I payed the advertised price, in cash, no trade ins. No nonsense. More
by lil harry
Employees Worked With
Jonathan Mitchell. He was fantastic.
October 18, 2024
Purchased an Expedition working with Jonathan, who was fantastic. Everyone encountered during the process was courteous and professional. I would highly recommend Jonathan and this dealership. fantastic. Everyone encountered during the process was courteous and professional. I would highly recommend Jonathan and this dealership. More
by Bob
Employees Worked With
Jonathan
August 30, 2024
Amazing dealership! I usually hate going to dealers due to pressured sales tactics that are used! Jody and Anthony are absolutely amazing! No pressure what so ever, Just I usually hate going to dealers due to pressured sales tactics that are used! Jody and Anthony are absolutely amazing! No pressure what so ever, Just friendly conversations and good laughs throughout the whole visit! Yes I did purchase a vehicle and yes I'm very very satisfied with how every part of the sale went! I have nothing bad to say about ANY part of my experience here. When I'm in search of a another or new vehicle again desoto will be my go to without question. This is not a discount or paid review this is 100% nothing more then a satisfied and happy customer that had my very first enjoyable visit to a dealership! Keep up the great work! You all have absolutely earned, not only my business but my respect. Happy to have had the pleasure of meeting everyone and look forward to meeting again in the future! Thank you for everything! More
by Johng941
Employees Worked With
Anthony Napoleon, Jody Scharping
August 23, 2024
Had a great experience. Everyone was vary helpful, and I was in and out. By far the best and faster car buying experience. Jonathan Mitchell was great to work with. Everyone was vary helpful, and I was in and out. By far the best and faster car buying experience. Jonathan Mitchell was great to work with. More
by Josh
Employees Worked With
Jonathan Mitchell
