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Desoto Ford

Arcadia, FL

4.6
344 Reviews
DESOTO Auto Mall in Arcadia, FL, also serving Fort Myers, FL and Naples, FL is proud to be an automotive leader in our area. Since opening our doors, DESOTO Auto Mall has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Chrysler, Dodge, Ford, Jeep, RAM or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that DESOTO Auto Mall will get you into the car or truck you choose with professionalism and attention to your needs.
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3039 SE Hwy 70

Arcadia, FL

34266

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Showing 344 reviews

December 23, 2022

Very friendly. Awesome service! Fast and fair pricing. Very happy with my experience. Highly recommend. More

by moranro
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Dec 26, 2022 -

Desoto Ford responded

Most folks are so quick to write a negative review. It's nice when a customer takes the time to say something nice. Thank you very much! It looks like you worked with Joey - he's one of the best!

December 20, 2022

Let's just say they had my truck for 2 months came in not running told me electrical problem then blamed electrical problem on another dealer that had worked on truck before at the end of two months it took More

by Not happy
Recommend Dealer
No
Employees Worked With
Abby Depedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Desoto Ford responded

We cannot disagree with you. We cannot agree with you either as we don't know who you are! When cars were invented fuel was delivered by gravity feed - fuel pumps came later -- we do take exception with that...

Dec 22, 2022 -

Not happy responded

I will tell you who I am but first I'd like to know who who I am speaking with and what your title is as I have found a few that there are no sense talking to and what I meant water getting into fuel has caused vehicles not to run since they were invented should be one of the first things to look for. thank you

December 03, 2022

Joey was very helpful with the purchase of our son’s first car. Gave us a great deal and didn’t try to sell us anything we didn’t want. Would highly recommend him to anyone looking for a quality car. We More

by Kjs1085
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Dec 05, 2022 -

Desoto Ford responded

Joey is great! He does the extra stuff for every customer and it shows! Thanks for taking the time to give him and Desoto your thoughts and recommendation!

November 15, 2022

Jack has excellent customer service. I was pleased with my visit. I’ll be back More

by Ellsworthblue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Burdette
Nov 16, 2022 -

Desoto Ford responded

Jack has the knack so you'll be back? Perfect! Thanks!

November 15, 2022

We have experienced a very good customer service oriented dealership and sales team! I would definitely bring more business to Desoto Dodge! More

by sbakertb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Roberts, Andrew Rushing, Jack Burdette
Nov 16, 2022 -

Desoto Ford responded

We can't ask for anything better than that! It's always nice to hear when we do things right and someone notices! Thank you!

November 05, 2022

Joey and the sales team made an outstanding effort to satisfy and exceed my expectation for a dealership, Joey was very helpful and attentive to all details during the transaction. Thank you very much fo More

by Josh de Bruyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Nov 07, 2022 -

Desoto Ford responded

Thank you Josh! Joey and Desoto do it again! We really appreciate that you took the time to sing our praises and we look forward to being of service to you again!

October 30, 2022

Awesome experience and joe doucet made it super easy. Highly recommend this ford dealer to anyone looking. More

by Cfavreau13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Oct 31, 2022 -

Desoto Ford responded

That's our Joey! Thank you for the recommendation and review!

October 29, 2022

An incredible experience. Everyone at the dealership ensured my purchase was seamless and all employees were super friendly. Highly recommended. More

by Jameshthomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Oct 31, 2022 -

Desoto Ford responded

Desoto doing what Desoto does best -- making customers happy customers!! Thank you!

September 22, 2022

Joey D. was awesome. He was very knowledgeable and answered all my questions. Would highly recommend. More

by Renee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
Sep 22, 2022 -

Desoto Ford responded

You're awesome Renee for saying such nice things! Joey D and Desoto thank you!

September 15, 2022

This dealership is nothing but worthless! They sell unsafe vehicles and when things go bad with the vehicle as quick as the drive home, less than 5 miles out of town, they tell me that I can More

by Paula.fla
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Doucet, Tommy Welchman
Sep 15, 2022 -

Desoto Ford responded

Well, actually you kinda are the only customer with a bad experience from this weekend -- you've submitted several reviews using different names! You wanted a cheap Jeep and that's exactly what you got. You bought a very well-used 15 year old Jeep with 150,000 miles on the clock. You purchased the vehicle As-Is, How-Is, Where-Is with full disclosure. No warranty was expressed or implied or offered. You signed documents stating this fact. You knew what you were getting and you assumed all liability by buying such a vehicle. It could have failed at 20 miles, or 200, or 20,000 - there is no way for us to have predicted such. We've offered to assist as you mention above (although we are not in any way obligated to do so), but you have resisted that offer for your own reasons.

Sep 15, 2022 -

Paula.fla responded

This is untrue you have not offered to assist with the issue at hand. You offered to pick the vehicle up and drive back to your dealership. When asked who would be responsible if your people wrecked we were told you’d have to get back to us??? Still waiting for that call?? Go figure. As far as different names yes there was 2 of us there that day and we both feel the same way about your shady dealings. I was told by your salesman that all vehicles are inspected and if they don’t pass they go to auction. So sir you are not only a thief but a liar I guess there is not much difference at DESOTO Ford!! You also tried to over charge us as other people have claimed and you had to go back and change the price as advertised. All I can say is you all are a bunch of crooks. How Ford & Jeep allow DeSoto dealership to represent their name is beyond me. Absolute worst experience I have had in 40 years of purchasing vehicles. And by the way the vehicle did have a 30 day 3000 mile warranty it was not purchased as is get your facts straight just another thing you’re deceiving the public about…

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