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Destination Kia
Albany, NY
7,071 Reviews
Welcome to Destination Kia, your friendly and well stocked Kia dealer serving Albany, Schenectady, Clifton Park, Queensbury, and Kingston, NY! The first thing you should know about us is that we are committed to satisfying you. This applies to when we hand you your keys to your new Kia, when you bring it back to trade up years later, and all of the time in between. Stop into 760 Central Ave in Albany, NY and let us show you around. We're happy to answer any questions you might have and hope to have the opportunity to meet you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,071 reviews
February 05, 2026
First service was completed in less than an hour and they even washed my car! even washed my car! More
by Jwelcome12
February 02, 2026
The service department here is absolutely abysmal. First, I tried to make an appointment online and by phone but no one ever answered, so I had to come in person just to make an appointment. They took First, I tried to make an appointment online and by phone but no one ever answered, so I had to come in person just to make an appointment. They took all the info about my car (2 recalls and a broken door latch), and I was told the next available appointment was in a month and a half. A month and a half later I come in, leave my car all day, and come back in the afternoon only for them to say that no fix exists for one recall, the part they had for the other was broken, and they didn’t even look at the latch. They order the part for the recall and I come back in two weeks to get it fixed, but now they don’t have the part for the door and want me to come back a 4th time. So I’ve been in 3 times and have had 1 out of 3 problems fixed, and they didn’t even have the parts in stock for their own recall. On top of this, the service rep was condescending and at one point accused me of lying about my car being in an accident when there was absolutely no accident and I had already explained that the door just stuck after being shut one day. Apparently this is a fairly common issue (see this article https://gearfixes.com/kia-door-lock-problems/), but they acted like it was unheard of. The mechanic who worked on the car himself seemed nice, but the service rep was condescending and department as a whole was incompetent. I will not be coming back. More
by Angela
Employees Worked With
Donel Mataruga
January 09, 2026
My experience with the dealership was excellent. I worked with Jarred Knotts who was professional, courteous and easy to work with. Jarred listened when I explained why I was returning my lease an I worked with Jarred Knotts who was professional, courteous and easy to work with. Jarred listened when I explained why I was returning my lease and what type of vehicle I wanted for my new leased vehicle. Jarred made the entire process easy and pleasant. When I picked up the new vehicle, Jarred, very patiently, pointed out what all the new vehicle options did and how to access them. I will recommend Jarred to anyone I know who is looking to purchase/lease a Kia vehicle. More
by jsoch19
January 01, 2026
Getting a new car can be stressful but Dennis Miller made it a great .He was very knowledgeable and helped me get my new Seltos. If you are looking for a Kia head out to Destination Kia on central and ask fo it a great .He was very knowledgeable and helped me get my new Seltos. If you are looking for a Kia head out to Destination Kia on central and ask for Dennis. More
by Car
December 29, 2025
This has to be the worst service department I have ever dealt with. A routine inspection took 2 hours and after an hour and a half I went to find out what was going on, I was told my car would be ready in dealt with. A routine inspection took 2 hours and after an hour and a half I went to find out what was going on, I was told my car would be ready in a few minutes. 45 minutes later, went back to the service desk and no one was there. Had to wait for someone to come and then she had to go running around to find my vehicle. I was there in November for an oil change and inspection and after 2 hours I received my vehicle but they forgot to do the inspection. Hence the reason I was there today to finally get the inspection. They are just so rude and the girl checking out, didn’t say 2 words to me. It was like I was bothering her, so arrogant. I guess they figure they have you there so they don’t care how they treat you. Lovemy KIA but will not buy another at Destination!!!! Last time I complained and left a bad review the service manager sent me a text telling me to contact him… WHAT??? He should be calling me, not me contacting him!!!! More
by rindovi1
Employees Worked With
Other Employees :
John Elmendorf
December 23, 2025
very pleased. leased 6 vehicles from destination consecutively. just bought one for a change. my loyalty was appreciated and acted on leased 6 vehicles from destination consecutively. just bought one for a change. my loyalty was appreciated and acted on More
by robmelw
Employees Worked With
December 02, 2025
I was assisted by Sean Collins. He is an absolute class act. My service advisor, Marshall has gone beyond the call of duty in taking care of my service needs. He is a true professio He is an absolute class act. My service advisor, Marshall has gone beyond the call of duty in taking care of my service needs. He is a true professional!!!! More
by Anthony Martin
Employees Worked With
