Destination Kia

I brought my car in 4 recalls and a coolant leak. I was very pleased to hear that the fluid leak was a minor issue and would not cost a lot to fix. My car was ready about when I thought it was ready. I rea very pleased to hear that the fluid leak was a minor issue and would not cost a lot to fix. My car was ready about when I thought it was ready. I really liked having a shuttle not only take me to work but was also able to pick me up. I liked that feature. This is one reason why I will continue to have work done there. More

My Backup Camera was not working. I made an appointment and they diagnosed that I needed a new rear camera which had to be ordered. They called me a couple of days later and I made an appointment to come and they diagnosed that I needed a new rear camera which had to be ordered. They called me a couple of days later and I made an appointment to come back and have it replaced which they did at no charge. The camera works fine now. They also did an update to my Vehicles Computer while I was there (no charge) as it was a required recall item. I also had an oil and filter change while I was in. ($40). Overall they were very friendly and took care of my problem. I would definitely go back. P.S. They have a very comfortable waiting area with free coffee and a large screen TV and many, comfortable couches! More

My husband and I were looking for a Kia Soul and just happened to be near Destination Kia. Cristianne was so kind and friendly. She answered all of our questions and convinced us to come back for a test happened to be near Destination Kia. Cristianne was so kind and friendly. She answered all of our questions and convinced us to come back for a test drive. During the test drive, she told us about the car and other Kia cars and with her help we decided the Kia Soul was the best car for us. The price was where we needed to be and the experience was wonderful. More

I purchased my 2013 Suzuki Kizashi from Advantage Suzuki and now have my service done at Destination Kia. Service is convenient, fast, and courteous. Prices are reasonable. Will return for routine mainte and now have my service done at Destination Kia. Service is convenient, fast, and courteous. Prices are reasonable. Will return for routine maintenance and any issues that may arise. More

I took my 2012 optimal in for an oil change and decided to look in to switching to a lease. Naomi was the sales person that worked with us. She was very personable and very knowledgeable. My 3 yr old son w to look in to switching to a lease. Naomi was the sales person that worked with us. She was very personable and very knowledgeable. My 3 yr old son was with us during the whole process and she was so sweet to him. Mainland her manager worked well with us getting us a really great deal. I will definitely return for all the upkeep services and when it's time for a cra car again. More

I called a few days prior to schedule a rear wheel barring replacement an dropped off my car only to find out they didn't have any part in stock. I was a bit puzzled at this since I'd told the dealer barring replacement an dropped off my car only to find out they didn't have any part in stock. I was a bit puzzled at this since I'd told the dealer exactly what it was. Needless to say Sam stood by her promise and had a part there at 10 am the next day(impressive)and had my car fixed by the original date and time we had agreed on. In my book, I would have to say Samantha was quick professional and courteous. Thanks for the experience I'm very pleased. I do have a question regarding my front bearings that I had done at another garage not knowing they were warrantied and wether I am able to be reimbursed for the labor and parts. Any reply would be welcomed. More

I came Sat., December 28, 2013 for my first service. It all went well except that the mechanic who could look into a tire pressure light that was lit on the dashboard for no known reason was not in that da all went well except that the mechanic who could look into a tire pressure light that was lit on the dashboard for no known reason was not in that day. I therefore had to make a second appointment for the following Saturday, Jan.03, 2014. I was told the visit would take 1 and 1/2 hours. I agreed and believed an appointment was made. However, I called that Sat. morning knowing that in Albany, often people do not pay close attention to what they do, and therefore it would be wise to confirm the appointment. Sure enough, Rick Grugan neglected to make the appointment. However, the service manager squeezed me in after I yelled at her, even though it was Rick's negligence that caused the trouble. So, I come in and wait 2 hours. After 2 hours I am told that a part is needed and I will have to come in a 3rd time, a third Saturday during my time off after working hard all week, to complete the service visit. Hopefully, they will actually be able to schedule the appointment and press the right buttons on the computer to confirm it when the part arrives. It would then be at least 4 hours and three visits that I would have endured at KIA to complete a simple service call and to turn off the tire pressure light. More

While I was near the dealership, I dropped in at Destination Kia to see if they might have time to do an oil change..........the first one for my 2014 Kia Sorrento. Though I expected to have to make Destination Kia to see if they might have time to do an oil change..........the first one for my 2014 Kia Sorrento. Though I expected to have to make an appointment for another time, they said they could do the service while I was there. I knew the first oil change was complimentary but was surprised that they did the complete 5000 mile service at no charge. I was in/out of the dealership in about 45 minutes. I was quite pleased with the service department and my service advisor, Kenny Lau. More

I came here for service because it was closer than where I purchased my car, Fucillo Kia and was pleasantly surprised that the service I was getting was cheaper than at Fucillo. Although I had to wait long I purchased my car, Fucillo Kia and was pleasantly surprised that the service I was getting was cheaper than at Fucillo. Although I had to wait longer than I thought I was still pleased and Sam Hart was wonderful to work with! More

I came in for an 8:30 am appointment for an oil change expecting to use my coupon to get it for $19.99. It was Christmas Eve day. The woman pointed out that I was due for the 30,000 mile service. I ask expecting to use my coupon to get it for $19.99. It was Christmas Eve day. The woman pointed out that I was due for the 30,000 mile service. I asked how much it was and she told me it was $239. I said I would make another appointment next week to do it. I didn't have the money for it. Then she said I was also due for the 4 wheel drive service which was another $169.99. I said I would have to wait on that as well. I told her again, I would just do the 30,000 mile service next week and then wait on the 4 wheel drive service. She said okay, I'll apply this coupon to that then and she made a note on the papers. Then she said she would see if one of the guys was available. I thought that was strange since I was only getting an oil change, but I went out to wait. I waited over an hour and finally went in to see what was taking so long. I asked her if my car was done and said I didn't think an oil change would take that long. She said oh you didn't just have an oil change, you got the 30,000 mile service. I told her I had said I didn't want it, that I would make the appointment for that for next week. She said she would see where they were with it. She left and when she came back, she said they already did it, they're pulling your car around now. She never apologized, she never admitted she made a mistake. She seemed to get irritated with me. Luckily I had enough on a credit card to pay for it. I certainly did not expect to pay over $200 extra on the day before Christmas. What bothered me more was the attitude. I thought about it on the way home and realized that the last time I was there, they wanted to charge some outrageous amount to rotate my tires. I said no, that my husband would do it. Then they suddenly found a nail in my tire and I had to buy a new one. I don't know if they are trained to just try to drum up extra charges, but I can say that they try to find more every time I go in there. Again, yesterday just put it over the top. I specifically said twice I would do the service next week. That's when I get paid. Truthfully, I don't even know if she took the coupon off. More