Destination Kia - Service Center

I think I overpaid for the car that I bought used. I was never shown even how to use the Sirius radio. The car that I bought only had one key and I was not provided with a second. I sat outside the building never shown even how to use the Sirius radio. The car that I bought only had one key and I was not provided with a second. I sat outside the building for a half an hour after my appointment time, I arrived early before somebody finally showed up in the shop to wave me in. it took forever to get an appointment just to change my oil going forward I may just go to Walmart I don't have to get an appointment and they would have taken care of me faster. I don't think my car was a good deal More

No one from the shop is getting back to me or the manufacturer regarding a repair I am seeking reimbursement for. This has been a horrible experience with a Kia and Destination Kia. manufacturer regarding a repair I am seeking reimbursement for. This has been a horrible experience with a Kia and Destination Kia. More

This was the third visit to the service department for the same issue. The service rep. was very patient and accommodating, listening to my concerns, and told me they would make sure this problem with my the same issue. The service rep. was very patient and accommodating, listening to my concerns, and told me they would make sure this problem with my air conditioner leaking into my car would be resolved. It appears this time it was fixed. More

Never get back to you. Never tell you what’s going on with your vehicle. Extremely backed up so you have to schedule weeks out. Never anyone actually answering a phone in the Service center. I’ve left 4 with your vehicle. Extremely backed up so you have to schedule weeks out. Never anyone actually answering a phone in the Service center. I’ve left 4 messages for Marshall and he has yet to call me back. Last time didn’t even tell me my car was done for days after it was done. In 12 years and owning multiple cars worst service writers I’ve ever dealt with. Mechanically the mechanics are good and I’ve had no issues with actual work done. More

It was a really fast and easy experience. Customer service is great! They fixed what needed to be done with minimum waiting time! service is great! They fixed what needed to be done with minimum waiting time! More

Service was quick. The car was left clean. I would recommend to my friends. Covid-19 Safe. recommend to my friends. Covid-19 Safe. More

As always, service was great. Very courteous employees all around. This car was my 2nd purchase from Destination, and I'm looking forward to my 3rd!. all around. This car was my 2nd purchase from Destination, and I'm looking forward to my 3rd!. More

The service was fine. But getting the appointment was a little challenging, had a recall on the product improvement campaign that needed to be done by 11/15/21 in order to get my appreciation $60 visa prep little challenging, had a recall on the product improvement campaign that needed to be done by 11/15/21 in order to get my appreciation $60 visa prepaid debt cat from KIA. Called for appointment 3 times, but the woman who answered the phone, couldn't find any recalls on my car, even thou I had my paperwork work, she transfered me to a specialist, left a message, never received a call back. Finally after the 4th try. Got my appt. Which was for the 16th, 1 day after the promotion that ended on the 15th, called KIA and they denied me the gift card. If the first person who answered my call, could have found my recall info she had openings the week of 11/8/21. So not happy over being denied the promotion for getting my car serviced. More

Took 4x’s longer than what I was told at check in. I did not get answers to my questions. Still have not received the floor mats I was promised when leasing the car. not get answers to my questions. Still have not received the floor mats I was promised when leasing the car. More

Very accommodating after another Kia service center Fucillo) canceled my scheduled appointment at last minute Fucillo) canceled my scheduled appointment at last minute More