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Destination Kia - Service Center

Albany, NY

4.5
2,728 Reviews

2,728 Reviews of Destination Kia - Service Center

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November 02, 2021

Fast and efficient. Covid protocols were handled very well. No wasted time wondering where to go, someone is always there waiting to help you. More

by Tgk002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2021

Service Rep was courteous and informed dropped off car on Thursday morning was called back same after noon told still checking called me back Friday morning said car ready As a side when got notice from Kia More

by jacobsmarcus895
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike?
November 01, 2021

Great service and professional staff to work with. Facility is always clean and the staff is always keeping you up to date on the time of your service. Helpful if you are waiting there for your vehicl More

by HAYOSTEKW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
November 01, 2021

Poor communication during the 8 weeks they had my car. Too much texting when I would ask for a call back and very slow to respond, sometimes no answers to important questions. More

by KELLYVINCENT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marshals manager never responded when messages were left.
November 01, 2021

Great service, in on time , out on time. Service personnel were very knowledgeable and courteous. More

by AEOKSA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
November 01, 2021

Always stellar service. Greeted quickly, service items reviewed promptly & waiting room impeccably clean. Promptly updated on status and any findings. More

by SHAWN MCELHINNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2021

Staff extremely experienced and listens to the customers concerns. Waiting area clean and great wi-fi and tv. Bathroom always clean and stocked. More

by gwad69vw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri, Justin Pakatar
October 31, 2021

My technician was informative and in communication. I was actually done early. Yay!! Very happy. More

by LISANERF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
October 31, 2021

Quick service, very nice from start to finish. Clean when I received it back. explained everything More

by Cheetahgrl18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
October 31, 2021

Very poor service and customer service. Very will buy there again and my family and friends are in agreement with us More

by John.cancilla1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
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