Destination Kia - Service Center

My car was in for a recall by KIA. I felt that the sales person was looking for something else they could find to fix. I just wanted to have the recall fixed. I found outdoors at the dealership to be person was looking for something else they could find to fix. I just wanted to have the recall fixed. I found outdoors at the dealership to be poor (dirty) Cig buts all over. The area has not been cleaned up in a long time. Not a good first impression if were my first time at the dealership. More

Dealership is very good. Service department is very courteous and professional. Service is very good. Waiting area is very clean. Get a call to ask if service was up to expectation. courteous and professional. Service is very good. Waiting area is very clean. Get a call to ask if service was up to expectation. More

My car was serviced in a timely manner. Reasonable price. Only problem was he texted my home phone number and not my cell number. I’m pretty sure I verified which number to contact me Only problem was he texted my home phone number and not my cell number. I’m pretty sure I verified which number to contact me More

I am pleased with the great condition the waiting area was, the people were very pleasant and the service was spot on.I am Happy was, the people were very pleasant and the service was spot on.I am Happy More

Marshall was great from check in to check out. Very impressed with how well the maintenance checkup went. Kudos to Destination Kia on a job well done! impressed with how well the maintenance checkup went. Kudos to Destination Kia on a job well done! More

Excellent customer service everytime I go in! Marshall is always friendly and personable and gives constant updates and feedback on what is going on with my cars. is always friendly and personable and gives constant updates and feedback on what is going on with my cars. More

I wish we could pay for the service in the service department center not having to do in the main part. Because of the virus. department center not having to do in the main part. Because of the virus. More

I don’t ever leave poor reviews, but I have no choice here. Towards the end of May my 2013 Sorento’s engine blew. I had it towed to Destination Kia. The service person I delt with was very helpful an here. Towards the end of May my 2013 Sorento’s engine blew. I had it towed to Destination Kia. The service person I delt with was very helpful and was able to have the engine replaced by Kia as part of the warranty. Kia provided a rental for the repair time, which was just about a month. When the engine was finally ready (3 days before a family driving trip to Wisconsin) I was told that the alternator needed replacing. I was quoted a cost of over $800. That seemed exorbitant. I was also told I would need a new fuel pump. They shared a video with me of a sound in the garage, and said it was the fuel pump. After checking prices at auto shops, and finding out that I could buy an alternator for less than $300 at NAPA, I called back to let them know I didn’t want them to do the work. They had already started the alternator (I told them not to do the fuel pump)and ended up charging me under $500- still a lot for less than an hours work on a $200 part. When I picked up my car, there was no noise at all from the fuel pump. It seemed to be running fine. But shortly after driving away I realized the radio didn’t work any more. Once I was able to stop, I realized the whole UVO system wasn’t working, including the screen. I called Destination Kia right away and they said to stop back the next day. In the meantime I checked all the fuses in the car and tried the factory reset of the radio. No fuse was blown and the reset did nothing. When I returned the next day I spoke to the Service manager, Tom, as well as the service person who had been working with me, Rich. I expressed my frustration- I was leaving for a big trip with small kids the next day and needed the radio and camera to work. Their response was that they had no way to know of my radio was working when it was towed to them. It absolutely was - I was listening to the Bluetooth while I was waiting for the tow truck when my engine blew. I also expressed frustration that it was not only the radio, but I also just paid for an alternator that was fine when it was towed in, and they tried saying my fuel pump was going. Now I could maybe believe there could be one coincidence and perhaps in a strange situation the alternator just happened to go when the engine did. But being told the alternator, fuel pump (which was fine) and now my whole radio system needed replacing…way to much of a coincidence. And their response was “sorry- it’s not under warranty anymore and I can get a cheap $100 radio at Best Buy.” At the time I didn’t have the time to deal with this. But after speaking to many people, including a very reputable Auto Radio business, they have all told me how insane this is. I called Destination Kia again to try and speak to a GM and was told there wasn’t one. I was put through to the sales manager who listened and said he would have the service manager get back to me again- which he hasn’t. Clearly Destination Kia is responsible for the electrical issues with the alternator and radio when the engine was repaired. I already (over) paid for the alternator and I should not have to be financially responsible for a $600 radio system that was working when it arrived at their dealership. It should absolutely not be that difficult for this business to take responsibility for a mistake that was clearly made on their watch. I do believe it was a mistake- because the alternative would be they are just trying to make up the cost of the engine, which would be incredibly despicable. More

This was the worst service i have ever had my car took 2 hrs but not really done in an hr and no.one let me know. Will never do business at this dealership ever again. hrs but not really done in an hr and no.one let me know. Will never do business at this dealership ever again. More

Service people were all friendly, professional, and courteous. They know their stuff. I was in and out in exactly the time they promised. Having a clean car was a bonus. courteous. They know their stuff. I was in and out in exactly the time they promised. Having a clean car was a bonus. More