Destination Kia - Service Center

Alex is a fine employee. I’m glad I can have my vehicle serviced at an establishment he is employed at. I’m glad I can have my vehicle serviced at an establishment he is employed at. More

Engine failed while driving, so I had my car towed to Destination (where I also purchased the vehicle). Within an hour of them opening afterwards, they called to ask me for authorization to diagnose the Destination (where I also purchased the vehicle). Within an hour of them opening afterwards, they called to ask me for authorization to diagnose the problem (mechanic stated car wouldn't turn on, and was probably the engine.) This however would be the only time communication with Destination was easy. Trying to reach out to ask about a loaner car, and to get stuff out of my car, I had to call multiple times to finally get answers. Was eventually told they couldn't do anything about a loaner until it was diagnosed, then they would set me up with a rental, as they didn't do loaners. Was also told at this point that if it was the engine, it would take 4-6 weeks from that point. Just to get the diagnostic, it took 2.5 weeks. Was called and left a message to call back. It took over 24 hours for me to finally talk to them, after calling back multiple times, for them to tell me that they had diagnosed the car. It was what they thought, and that it probably would be under warranty. I was also told at that time to call back in two days as they didn't have any loaners. (This was different then what they had originally said). I was never asked if I approved the repairs. The next day, I was told repaired, that they had "managed to get an engine", and install it. I may not know much about cars, but I know it takes over 2 days to replace an engine. Then they called me and tried to get me to sign something a day before I picked it up as they were afraid "I'd forget" to sign when I picked up my car. It was only when they called me to try to randomly sign something that I found out that the repairs were under warranty. To this day, I don't know if it was a new engine, or a used engine that they had sitting on a shelf. I don't believe that they waited 2.5 weeks to diagnose the car. I don't believe it took them less then 2 days to replace an engine. I also think they tried to limit any conversation with me, to explain what the issue was, and what was actually replaced. Communciation with Destination Kia's service department was so bad, I have no intention of going back for service, or to purchase a car again. If my car breaks down again, I'll take it elsewhere. More

Very professional and informative will return new manager Jim awesome to deal with..very very knowledgeable Jim awesome to deal with..very very knowledgeable More

I’ve been going to this dealership since my first car and I’ve never been let down. Marshall is absolutely fantastic, really eases your mind. I’ve never been let down. Marshall is absolutely fantastic, really eases your mind. More

Excellent service department. The service department made a prompt appointment and kept me well informed throughout the appointment. The service department made a prompt appointment and kept me well informed throughout the appointment. More

Donat was awesome with my service appointment, he was very informative and professional! He’s my go to guy now! very informative and professional! He’s my go to guy now! More

Great experience! Very courteous Greeting with the associate and the garage upon my arrival. He thoroughly explained everythat was going to be dand if I had any quest Very courteous Greeting with the associate and the garage upon my arrival. He thoroughly explained everythat was going to be dand if I had any questions. The waiting area was very comfortable and quiet let's drinks and snacks to keep you I say.The same associate came out to let me know my car was done, walk me to the service desk to make payment, went over all of the things that were completed during our service appointment and then walked me to my freshly washed vehicle. More

Very convenient and respectful service done in a timely manner. Marshall was excellent and very knowledgeable, overall good experience. manner. Marshall was excellent and very knowledgeable, overall good experience. More

told 1 hr wait on phone than told 2hrs when i got there. mike used my key fob alarm repeatedly to find my car in lot and now my key fob doesn’t work right. no room to even move or park in the parking lot.w mike used my key fob alarm repeatedly to find my car in lot and now my key fob doesn’t work right. no room to even move or park in the parking lot.when i asked for help for where to park for service had to ask 3 employees before someone could tell me. More

Alex was quick to take my car at the dealership. He was very friendly as well He was very friendly as well More