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Destination Kia - Service Center

Albany, NY

4.5
2,725 Reviews

2,725 Reviews of Destination Kia - Service Center

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April 29, 2021

Service was very good. Service was Timely. Price was Service was very good. Service was Timely. Price was reasonable (as expected) Vehicle was cleaned/washed and looked better than when I dropped it More

by jimd16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Apr 29, 2021 -

Destination Kia responded

Thank you for taking the time to share your recent service visit with us! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance in the future. Take care!

April 28, 2021

Tech forgot to plug a connector back into the engine after working on it, which caused the check engine light to display as I was about to drive away from the dealership. The tech identified the error i More

by CADMIUMGRUNDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Destination Kia responded

Thank you for taking the time to leave us a review about your recent visit to our dealership! We apologize for the issue and we are happy to hear that our team was able to fix it and get you back on your way in no time. Thank you for choosing Destination Kia, we hope to see you soon!

Sep 02, 2021 -

CADMIUMGRUNDY responded

One more item from that visit. I later discovered that in the course of being under the hood the tech had disconnected the feed hose from the windshield wiper fluid reservoir to the pump/nozzle. Probably inadvertently. When I couldn't get fluid to spray on the windshield I investigated and discovered the problem pretty quickly. Easy enough to fix myself but that shouldn't have happened.

April 28, 2021

The advisor Mike was friendly, helpful, and kept me informed on the progress with my vehicle, and personally brought the car out to me, when it was done. The overall service experience was excellent. More

by Kia_owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hunter, Rich Petri
Apr 29, 2021 -

Destination Kia responded

Thank you for the kind review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

April 27, 2021

Mike always is had the best customer service he told me everything the i need to know about my kia SUV im glad i take my SUV there More

by johannajoharys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Donadio
Apr 28, 2021 -

Destination Kia responded

Thank you for the kind review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

April 27, 2021

Luke from the service department helped me thru the maintenance. I questioned him why the Telluride maintenance cost was so high and the reponse was "It's a Telluride". I even brought my own oil to off More

by gpinano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luke
April 27, 2021

I felt treated like a valued customer by the service agent who worked with me during my second visit for oil change. Thanks immensely Rich! More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Petri
Apr 28, 2021 -

Destination Kia responded

Thank you for the kind review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

April 27, 2021

The service representative ignored 2 follow up voicemails. Why? I don't want to have to take my business to a different dealership the next time. R/O # 3066864/2. Call me back please. More

by JULIDAN12203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

Everytime I go in for service. It is always a pleasurable experience. I am always kept in the loop. Everyone is always helpful. Thank you More

by ALTAMEICER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Apr 28, 2021 -

Destination Kia responded

Thank you for the kind review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

April 27, 2021

This dealership provides excellent service. They start service in time, tell you how long it is going to take and get you out in that time period. All service staff are courteous and knowledgeable. More

by Victor Barresi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Apr 28, 2021 -

Destination Kia responded

Thank you for the kind review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

April 27, 2021

Dealership is friendly clean and rapid. I received updates from service on my car while being worked on including a video of the service. Thank you. More

by Sma2423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Destination Kia responded

Thank you for the kind review! It was a pleasure to work with you and we wish you all the best. Please reach out to our team if we can be of further assistance. Take care!

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