Destination Kia - Service Center

Great experience fast and easy . Staff was excellent and things went smoothly . No complaints … great job Staff was excellent and things went smoothly . No complaints … great job More

I was really happy when I bought my car their last year. I went in for an oil change and left very upset. Being a younger female, I felt very taken advantage of. I went in just for an inspection and oil cha I went in for an oil change and left very upset. Being a younger female, I felt very taken advantage of. I went in just for an inspection and oil change, and left spending over $250 and I don’t even know what was done to my car. More

Runs smoothly. Staff is helpful and courteous. We were in only for an inspection . Happy with this service department. Staff is helpful and courteous. We were in only for an inspection . Happy with this service department. More

The process is unacceptable I was without a car for 6 1/2 weeks. They do not give loaner cars which is also a inconvenience especially when it's a manufacture issue. If it was a week without my vehicle I cou weeks. They do not give loaner cars which is also a inconvenience especially when it's a manufacture issue. If it was a week without my vehicle I could deal with that. 6 1/2 weeks absolutely not acceptable. More

This was my first service visit appointment. It was such a great experience- free Wi-Fi, water, popcorn. I really liked the video of my car inspection. It was such a great experience- free Wi-Fi, water, popcorn. I really liked the video of my car inspection. More

Staff was very good but the dealership computer system is lacking and needs to be upgraded or replaced.. Staff was clearly frustrated with this difficult system. I was frustrated with computer related soft lacking and needs to be upgraded or replaced.. Staff was clearly frustrated with this difficult system. I was frustrated with computer related software mistakes also. Mistakes that were supposedly fixed during my last visit… Showed up again. More

I have always been very satisfied with destination kia and their service. My only concern is that they always tell me it will take 1-3 days to fix most things and I have to leave my van. So I have to have and their service. My only concern is that they always tell me it will take 1-3 days to fix most things and I have to leave my van. So I have to have 2 cars to drop off and pick up. Last time it was ready at 11:30 am but I didn't have a ride to pick up. Next time I'm waiting! More

Sales was excellence, horrible experience with service Dept. When we experienced issues and left numerous messages, with no return call. Part was fixed under warranty for a brand new 2022 telluride. Ended Dept. When we experienced issues and left numerous messages, with no return call. Part was fixed under warranty for a brand new 2022 telluride. Ended up having the same problem, and I was told that is just how the car drives. Which is wrong, because we have been told otherwise. Will not come back for service related issues again, our service has gone elsewhere completely, even for purchasing in the future due to this. More

The service techs know what they are doing. I appreciate them seeing me on such short notice. Marshall was very attentive. I just don't like the "We recommend this or that" when it's not ne I appreciate them seeing me on such short notice. Marshall was very attentive. I just don't like the "We recommend this or that" when it's not necessary. Overall the service is good. I will just have to ask more questions when something is recommended. More

I took my car in for my oil change and tire rotation and at that time was told I should do a rotation so I paid for that to be done. The following week I noticed the same tire was still on the back passenge at that time was told I should do a rotation so I paid for that to be done. The following week I noticed the same tire was still on the back passenger side, due to the fact it has had a rub mark on it for over a year. I called and was told to bring It back in which I did I pointed out the back rear tire that was the same when they had said they did the rotation and it hasn’t been moved. I was then told by the technician that it was probably because the front tires had a little bit better tread on them so they keep them on the front. I asked why my receipt showed the tires had been rotated and why was I not told this when I picked up my car because then maybe I would not have paid for an alignment at that time but waited until the tires were actually rotated. I was not really given any answers as to why this was the case and I let the technician know that if it wasn’t that I had already paid for my tire rotation and oil changes when I purchased the car I would not be bringing my car back in there for maintenance because now I no longer trust what they tell me. More