Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,725 Reviews of Destination Kia - Service Center
Sort by
November 23, 2020
he done a great job & I was kept informed of the repairs needed and the status of job. car was brought in for a recall and a problem with the door. needed and the status of job. car was brought in for a recall and a problem with the door. More
by JBORDEN1
Verified CustomerEmployees Worked With
November 21, 2020
Good morning, I've had good experiences with this dealership and most importantly the service department. You have Rich , Marshall, and the shuttle driver to name a few, always courteous.. Zen.. dealership and most importantly the service department. You have Rich , Marshall, and the shuttle driver to name a few, always courteous.. Zen.. More
by ZENIOUSG
November 20, 2020
excellent servicejust little more wait than usual than I excellent service just little more wait than usual than I expected but due to covid I can understand it may be need more staff so can get things don excellent service just little more wait than usual than I expected but due to covid I can understand it may be need more staff so can get things done in time More
by Adie
Employees Worked With
November 20, 2020
I have been using Destination Kia for year’s I never have a problem. The work is always satisfactory and Marshall always keeps me posted on the progress of the work being done. a problem. The work is always satisfactory and Marshall always keeps me posted on the progress of the work being done. More
by M16838
Employees Worked With
November 20, 2020
I brought my car in and waited. Rich Petri was awesome. He met me at the door, made sure I was comfortable, kept me apprised of progress and found me coupons for the work that saved me a lot of money! He w He met me at the door, made sure I was comfortable, kept me apprised of progress and found me coupons for the work that saved me a lot of money! He went over everything with me, and walked me to my car that was all clean besides. Top notch service from start to finish. More
by CONSTANCE.ATWATER
Employees Worked With
Rich Petri
November 20, 2020
Our experience was smooth and they are handling things very well through the pandemic while still giving great service. We were very satisfied and will be back. very well through the pandemic while still giving great service. We were very satisfied and will be back. More
by bbuda
Employees Worked With
Rich Petri
November 20, 2020
Service took way longer than expected (over 5 hours), and I believe I was overcharged. I had a 45K service, which on the appointment website showed should be $301. I have a screenshot. I was also getting I believe I was overcharged. I had a 45K service, which on the appointment website showed should be $301. I have a screenshot. I was also getting 4 tires mounted/balanced which I expected to be $100. Since the tire rotation included in the 45k service was not needed, and I had one free oil change left because I bought the car at Destination, the service rep said he would remove those charges. So I was initially expecting to pay something less than $401. However, the estimate he had me sign was $499. I figured we could work out the difference later. Shortly thereafter, I was informed that I needed an alignment on one corner, which was $129. So I was expecting my total to be somewhere south of $530 based on what I was told. However, after over 5 hours, I was told initially that the total was over $700. This was reduced to $650 after some wrangling, but as I needed to get out of there I just paid an left. Service here has always been a little slower and pricier than I'd like, but this was ridiculous. And I have to drive an hour each way to get there. Also, I had to probe for progress updates, never got an update without asking. Disappointing. More
by etiffany
Employees Worked With
November 20, 2020
Easy in, easy out with my oil change service. I like the video you can view on your phone while the service is being preformed. video you can view on your phone while the service is being preformed. More
by HOAGIE217
November 20, 2020
Great communication, prompt and high quality service done with my lease vehicle 2017 SOUL EV+. It’s conveniently situated and really close to major highways, that’s always a plus. with my lease vehicle 2017 SOUL EV+. It’s conveniently situated and really close to major highways, that’s always a plus. More
by airnassan07
Employees Worked With
November 19, 2020
Staff is always very friendly and helpful, service is always completed within the estimated time given. They're always happy to answer any questions I have. always completed within the estimated time given. They're always happy to answer any questions I have. More
by ERIKAE680
Employees Worked With
