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Destination Kia - Service Center

Albany, NY

4.5
2,725 Reviews

2,725 Reviews of Destination Kia - Service Center

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August 28, 2020

They always know me when I come in for service and make me feel right at home while I wait. The waiting area is comfortable and always stocked with water and snacks. More

by LJHILLY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review about your recent experience. It was a pleasure to work with you and we wish you all the best, take care!

August 28, 2020

They were very professional and extremely polite and accommodating. Felt very confident with them working on my vehicle. Fixed my vehicle in the time they said they would More

by monamac40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review about your recent experience. It was a pleasure to work with you and we wish you all the best, take care!

August 28, 2020

Very quick and easy service appointment. I very much appreciate all the precautions and extra effort to sanitize everything. Marshall Blakeslee always goes out of his way to be helpful and friendly. More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Aug 31, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review about your recent experience. It was a pleasure to work with you and we wish you all the best, take care!

August 27, 2020

In and out in an hour and half which is really excellent. My Service Advisor was right on the money with his advice/timing. Thanks More

by Jeffrey Faulkner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 27, 2020

Marshall was a breathe of fresh air. He took his time and made sure I understood what was needed and my options. He made sure I had a shuttle to take my son and myself home while my vehicle was being repaire More

by rhodina.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 27, 2020

The service department is always wonderful to work with. thank you for all you do. They will always come over and let me know how much longer. Much appreciated. More

by CAP0966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 27, 2020

This was my first service appointment and I was completely satisfied with staff and service. It was a long wait because it was busy but in today's world that is totally understandable. Waiting More

by Janet Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Morgan
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 27, 2020

Wish you served Coffee and hot coco and snacks like Toyota does all year round to their customers. The sitting needs to be updated. Chairs are not very comfortable for sitting in for hours. More

by richer1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It was a woman
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 27, 2020

Very satisfied with staff who are always kind and courteous and considerate. Checked with me to tell me how far along they were with maintenance. More

by lcz12205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Destination Kia responded

Thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best. Take care!

August 27, 2020

Honestly displeased and will not be going back. Was advised that my vehicle needed certain services other then what I went in for. Was told certain things needed to be done when in fact after bringing More

by cholland121994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Aug 31, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review about your recent service experience. We are disappointed to hear about your experience and we apologize for falling short. Please reach out to our Service and Parts Director, Tom Mulvaney at 518-482-0500 xx2202 or via email at tmulvaney@destinationkia.com to discuss this visit in further detail at your convenience. Thank you.

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