Destination Kia - Service Center

Thank goodness Destination Kia was able to resolve my problem. Who could ever imagine that during the below zero weather that emergency road assistance could have installed a bad battery. Special thanks problem. Who could ever imagine that during the below zero weather that emergency road assistance could have installed a bad battery. Special thanks to my service advisor, Marshall. They really need to clone him! More

Didn't enjoy waiting for an hour and a half for an inspection I never had to wait that long before inspection I never had to wait that long before More

I was promptly greeted and Marshall went through my service plan for the day. The waiting room was clean, and I appreciate the complimentary water they offer. service plan for the day. The waiting room was clean, and I appreciate the complimentary water they offer. More

This is the second time I’ve brought my new car in for service on a noise it makes every time I drive- and the second time I have left with no solution to the problem. I appreciate the “effort” but I just service on a noise it makes every time I drive- and the second time I have left with no solution to the problem. I appreciate the “effort” but I just don’t understand how a noise that is evident to others isn’t detectable by people who work on vehicles More

I had an appointment for 8:00 am on Saturday morning for a 15,000 mile check. I was there for almost 4 hours. No one came out to explain. If I could have left I would have. a 15,000 mile check. I was there for almost 4 hours. No one came out to explain. If I could have left I would have. More

Poor follow up and no proactive communication regarding progress or next steps on critical maintenance/repairs. You call and have to call back again to try to get things resolved. you ask to be called and progress or next steps on critical maintenance/repairs. You call and have to call back again to try to get things resolved. you ask to be called and they try to have a full conversation with you via text message. More

Very pleased with timely service and service person But Very pleased with timely service and service person But think that if you buy or lease you should have Free service oil change and tire rotation M Very pleased with timely service and service person But think that if you buy or lease you should have Free service oil change and tire rotation Miss the Coffee More

Communication with customersIe keeping themInformed of Communication with customers Ie keeping them Informed of when car is going to be or is ready is awful Communication with customers Ie keeping them Informed of when car is going to be or is ready is awful More

Service was able to take my car without appt and quickly determine issue and correction. Very much appreciate their ability to work with me to get my car back on the road quickly. determine issue and correction. Very much appreciate their ability to work with me to get my car back on the road quickly. More