
Destination Nissan
Albany, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 AM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Fast ,friendly and good service Justin was right there for every thing in and out in 1 hour car was serviced and even washed without my asking.will be back again before summer vacati Justin was right there for every thing in and out in 1 hour car was serviced and even washed without my asking.will be back again before summer vacation More
Excellent work as always Service is always great as usual, Chad Richardson the service ad visor is an asset to this dealership. Chad always very nice and up with his work Service is always great as usual, Chad Richardson the service ad visor is an asset to this dealership. Chad always very nice and up with his work More
Fast, friendly and knowledgeable service with a smile Chad met me at the door when I pulled up, with a smile on his face. He took my information and confirmed what I was bringing my car in for. He then to Chad met me at the door when I pulled up, with a smile on his face. He took my information and confirmed what I was bringing my car in for. He then took my car and told me that it should be done within an hour. My car was done in 50 minutes! More
Great price, but few suggestions The price was very firm but fair provided by justin white. Really liked him for that, but some flexibility should be offered. 4.5 out of 5 for justin The price was very firm but fair provided by justin white. Really liked him for that, but some flexibility should be offered. 4.5 out of 5 for justin white. Mark was also good but 3 issues. First the day i signed the papers he promised he will take care of insurance for me but i denied and got the insuarnce and binder myself. This is very important step and dealers seem to not care about taking care of insurance on our behalf. On the day of pickup my geico insurance needed window sticker and bill of sale faxed or emailed to geico. Mark said he will take care of it by forwarding the information to upstairs office to do it, but never did it. The problem is he is focused on selling cars only but forgets these crucial steps of service. He never communicates with the office department. Third strike, i was suppose to get the all weather mats on delivery but he forget to get it on the day of delivery. I had called and emailed them several times on monday to make my car ready for delivery and they forgot my mats. They did give me on tuesday but how can you forget these things? So mark gets 2.5 out of 5. Finance guy stole $4 by increasing my loan value by $4. When asked he said some dmv tax on it. Not that i care of $4 but finance should never be off by even 1 cent. So, 4 out of 5 for finance guy. Now let's talk about dealrship. Usually dealer buys cars at a discount 15%-20% below msrp and gets discount for bulk buying, dealer incentives and many more. If dealership is making anywhere from $1500 to $6500 on a car they can afford to give some service incentives for free. One example lia toyota does is 3 year free oil changes. 3 year means 6 oil changes and at $70 per oil change = 70×6 =$420. Obviously if the dealership is making $1500, they still can afford to give free service incentives. Now megan says go kokky at destination nissan but she is eating the whole kokky. I understand that she has 3 babies and 3 dogs to feed but don't eat the whole kokky by yourself at least share something. Why share because sharing is caring. I have 3 suggestions for the dealership: 1. Give some service incentives to buyers and don't eat the whole kokky by yourself. 2. All sales agent must mandatory help customers with after sales like getting insurance and faxing appropriate paperwok to the insurance company. Train them to follow steps, no matter what the situation is or without any execuses. The problem is they are so sales goal focused oriented that they forget to take care of necessary things. 3. Finance must never be able to change numbers even by 1 cent, so why was there a $3 and change discrepancy? So, if you sell 20 cars with $4 difference that is $80/day. I am unemployed and would love to work in finance if i can get $80 on top of my base salary. My previous car buying experience with lia Toyota finance was absolutely horrible. So in general all finance guys are theives. Some of the things that i mentioned are very minor and just like car if you don't fix minor things it can lead to major problems in future. Despite all the above mentioned issues, i am generously giving 4 out of 5 stars. More
Dustin Rose was helpful and friendly. I've always had a good experience here. Test drove the Pathfinder, which was set up quickly. Left knowing the best time to return for my lease return I've always had a good experience here. Test drove the Pathfinder, which was set up quickly. Left knowing the best time to return for my lease return. More
Service department is always very friendly and quickly addresses all issues. Dustin Rose is a wonderful employee and represents the company well. Always very courteous and willing to make sure and quickly addresses all issues. Dustin Rose is a wonderful employee and represents the company well. Always very courteous and willing to make sure the customer is taken care of with all service items. More
Above and Beyond Outstanding sales and service. From the initial sale, to the service department and how they have handled my issues and visits .... it has been a ple Outstanding sales and service. From the initial sale, to the service department and how they have handled my issues and visits .... it has been a pleasure. Highly recommend this dealership and staff. More
Above & Beyond I brought my car in because it was making a knocking sound from the front drivers side. When I walked in to the service department, I was greeted by I brought my car in because it was making a knocking sound from the front drivers side. When I walked in to the service department, I was greeted by Eric Messier. He was very attentive and listened to what I had to say. He said it would take approximately 1.5 hrs to diagnose and I waited in the waiting room. It was less than 1.5 when he came to me and told me that I needed new front struts. He gave me a print out of the pricing along with other routine safety items that would need to be addressed in the future. I agreed to the struts and he placed the order and I was on my way in less than 2 hrs from the time I walked in. More
routine maintenance When I drove in the service person was right there and kept me informed throughout the maintenance. He told me it would take between 1 hour and 1 and When I drove in the service person was right there and kept me informed throughout the maintenance. He told me it would take between 1 hour and 1 and a half hours and it took just a little over 1 and a half hours. More
Excellent service and car Excellent sales service with Derrick. Ray made the lease contract easy and prompt Excellent serivce and love my murano! Cars was presented wel Excellent sales service with Derrick. Ray made the lease contract easy and prompt Excellent serivce and love my murano! Cars was presented well and ready to go! More