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Destination Nissan - Service Center

Albany, NY

4.6
2,821 Reviews

2,821 Reviews of Destination Nissan - Service Center

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December 03, 2018

60,000 mile service They did a great job maintaining my 2012 Murano and providing pleasant and fast service, as usual the waiting area was clean. I will always bring my v More

by lisa_dalton77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2018

Friendly staff I had a great experience with service and Five makes it so convenient for me to get a ride into work and get picked up. It makes it so that I’m able More

by BARLOWCAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2018

Was towed in with a flat tire I was towed in with a flat tire and my car was left at the collision center instead of the service center. After the tow truck driver refused to come More

by Janessa.mami13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Messier
December 01, 2018

i appreciate their efforts on my behalf. the service department identified a safety issue and after reviewing with me fixed. very pleased with the ride after the repairs and new tires. a one More

by THERESBARB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2018

Quick and easy Scheduled my service online. Was easy, used my coupons easily, was in and out in less than an hour for a 10000 mile service, oil change and inspection More

by BSHEEVERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Messier
November 30, 2018

New tires and replacement of power steering rack Everyone was very gracious and professional. We dealt with Eric, Mike and Chad over a period of a few days. They all were very helpful and kept us More

by Rhartnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Messier, Mike Pendergast
November 30, 2018

They treat you like you are family! Always happy with every experience with Destination Nissan. They take the time to explain things before charging you so you know what to expect if its More

by TREASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
November 29, 2018

5000 mile oil change The process was nice and easy. Did not wait all that long. Hopefully it will continue to be a simple process going forward. Thank you! More

by Julie Westfall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Messier
November 29, 2018

OVERCHARGED MY CAR WAS TOWED IN FOR NON STARTING, I WAS CHARGED $197 FOR A $9 BATTERY TERMINAL PART. I WAS TOLD THE ADDL. COST WAS TO PUSH THE CAR INTO THE SHOP A More

by f.g.s.legal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 14, 2018 -

Destination Nissan responded

Mr. Schwartz, I apologize if there was any miscommunication on our part. Our goal is to be fair and transparent with each and every customer that we see. Your vehicle was towed in and you authorized a $115 charge to diagnose the problem with the vehicle not starting. As far as charging to plug in for a code, a vehicle must have power in order for any shop to pull diagnostic codes. Further, a diagnostic code was not used to correct your issue. Our technician found that your positive battery terminal was failed and caused your vehicle's issue. After you authorized the additional $9.97 in parts and $57.50 in labor, the technician completed the repairs and verified that there were no other issues with the starting or charging systems. Unfortunately, at 160,000 miles warranty coverage was not an option, therefore you were charged for the diagnosis and repair. If you have any further issues or would like to discuss this further, please contact me directly and I would be happy to help. Thank you, Tony Wheeler Service Manager Destination Nissan 518-438-8182 twheeler@destinationnissan.com

November 29, 2018

Great service Always great service and Chad is always fair and honest with you. Never upsells. Just gives you what you need. I bring both my vehicles to him weather More

by JSALISBURY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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