Devan Acura of Norwalk

Devan has the best customer service i have ever seen they did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura More

Over the many years I've had my 2008 Acura TL serviced have I found the staff to be pleasant, helpful, informative and thorough. I would highly recommend Devan Acura of Norwalk to anyone interested in bu have I found the staff to be pleasant, helpful, informative and thorough. I would highly recommend Devan Acura of Norwalk to anyone interested in buying, leasing or servicing an Acura. More

I have been with Devan Acura over 20 years my service advisors are always very pleasant, and helpful when it comes to fixing my vehicles. They offer excellent customer support, and service. advisors are always very pleasant, and helpful when it comes to fixing my vehicles. They offer excellent customer support, and service. More

Devan has been servicing my two MDXs for nearly 15 years. Excellent customer support, service, customer lounge - as well as timeliness. As an example - I had a service issue with my MDX today and Devan was Excellent customer support, service, customer lounge - as well as timeliness. As an example - I had a service issue with my MDX today and Devan was able to get me an appointment and resolution within the same day! More

Rick Ottavi was the salesman and did an excellent job providing all the information I requested. Overall, I would say this was a very pleasant buying experience. providing all the information I requested. Overall, I would say this was a very pleasant buying experience. More

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few trie 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says… I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura’s KNOWN issue with the electrical component failure. More

At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, C recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that I really did not ne More

Excellent customer support, service, and timeliness! Everyone was helpful, patient, and committed to fixing my service issue. Thank you! Everyone was helpful, patient, and committed to fixing my service issue. Thank you! More

Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see th When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a car, it makes the whole experience absolutely lousy. Devan Acura does not do that. They're the exact opposite. Daniel LaRusso and Rick Ottavi are straightforward. They know the cars inside and out. You're not talking to someone who knows less about the cars than you do. You're interested in a vehicle and a price quote? They'll talk to you about it on the phone. They're not saying come on down to the dealership and then we'll go over the numbers. They're not looking to waste your time in the same way they wouldn't want their time wasted. Everyone else charging MSRP + 10 to 20%? They're selling at MSRP. Is selling at MSRP a problem? No, if you've got fewer cars to sell, they have to be sold at a higher price if you want to keep the dealership afloat and let them keep a roof over their heads. Interested in residual value and money factor on a lease? They'll tell you the numbers and won't hide it to try to hide the excess profit margins that other dealers are charging and trying to make. In shopping for a new mid-size SUV for my family, I looked at 7 different makes, and 1-2 models for each make and I communicated with 2-3 dealerships for each manufacturer before settling down on deciding between a Subaru Ascent, Toyota Highlander, Hyundai Palisade, and Acura MDX. I've dealt with 3-5 dealerships for each of these make/models across New Jersey, Connecticut, and New York. Rick and Dan have been straightforward in every communication. They follow the golden rule and treat others the way they would like to be treated themselves. In a world where car dealers are often stereotyped as sleazy salesman, Rick and Dan are a pair of honest guys looking to sell you a good car. These are the right guys to get an Acura from. More

Excellent service experience, I haveAlways brought my Excellent service experience, I have Always brought my suv to to this dealership for service. Donato is excellent. I will always bring my car here fo Excellent service experience, I have Always brought my suv to to this dealership for service. Donato is excellent. I will always bring my car here for service. More