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Dewey Ford
Ankeny, IA
532 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 532 reviews
June 09, 2011
I was encouraged to put "excellent" for all of the categories and if not, give them a call to make it right. I think that does show they are committed to customer service. Fortunately I think they the categories and if not, give them a call to make it right. I think that does show they are committed to customer service. Fortunately I think they probably earned the rating. I went in to look at a Ford Focus but they were out of the Focus (end of the month and memorial day) so I ended up getting a Fusion and LOVED it! I was surprised at the amount I received for my trade-in and they were able to work with me on price and payments. The people were all great and I would return in the future. My only 'minor' issue was how pushy the finance was for the extended warranty and all the after sales 'extras' but the finance dept was able to help me save a few extra bucks a month. Certainly returning next time and would recommend dealership! More
by lj99
Employees Worked With
Dustin Dornburgh
June 08, 2011
I visited Dewey Ford in Ankeny, Iowa to look at a car in their lot. I was not in any hurry to purchase a new car but needed something before winter hits. Beau Nielsen was super helpful, positive and infor their lot. I was not in any hurry to purchase a new car but needed something before winter hits. Beau Nielsen was super helpful, positive and informative. He was not pushy at all but did work hard to understand and meet all of my goals (price & quality specifically). There were a few follow up items that I expected to need to remind Beau about. However, he was several steps ahead of me. Much to my surprise, he had taken care of everything! Beau was very easy to deal with, as his personality is very easy-going and pleasant. Not like the typical high-pressure salesman. I plan to work with Beau in the future and tell everyone I know that they should do the same. It is so difficult to find a salesman that you trust, so I feel compelled to share his name. More
by JBarbour2
Employees Worked With
Beau Nielsen
June 07, 2011
The sales person was knowledgable and very friendly. I had two issues about the car that needed to be corrected which Jebb took the information one was a small door dent in the right rear fender and some had two issues about the car that needed to be corrected which Jebb took the information one was a small door dent in the right rear fender and some scratches on the radio face plate. Both issues where taken care of immediately. More
by mshipman
Employees Worked With
Jebb Rich
June 06, 2011
We've bought multiple vehicles from Zach and this dealership. Every time, we've had excellent service from sales, financing, and after market products (example bed liner, truck brakes). Everyone is dealership. Every time, we've had excellent service from sales, financing, and after market products (example bed liner, truck brakes). Everyone is very professional and friendly. The prices are great, and they always look for the best deal with rebates that are applicable also. The choice of vehicles to choose from is also second to NONE in central Iowa. More
by parkerlc
Employees Worked With
Zach Battani
June 03, 2011
We give this dealer/sales person the review we have because he balanced on the line between being a nice, friendly person and providing the service we needed to buy a car. If the car we looked at had g because he balanced on the line between being a nice, friendly person and providing the service we needed to buy a car. If the car we looked at had gotten better gas mileage we would have bought it. He respected our wishes for price and features and didn't waste our time with things we didn't want but that they wanted to sell. He was willing to work with us price and didn't use car sales gimmicks. We will recommend him to people we know are looking for vehicles. More
by Mark Clipsham
Employees Worked With
Scott Fluegel
June 03, 2011
This was the WORST experience we have ever had trading cars. We love our van. The sales guy was ok, however, we spent a large amount of money on a van,and had to fill it up after we bought it to the tune cars. We love our van. The sales guy was ok, however, we spent a large amount of money on a van,and had to fill it up after we bought it to the tune of 75.00. They said they only give 7 gallons for a used car. We should have went running then. We did not finance through them, we had our own bank doing this. The finanace guy was unprofessional. The next day our bank called him with questions, he spoke down to her and questioned if she knew her job. She asked to speak with his supervisior, he hung up on her and would no longer speak to her. She then called the general Manager,and he assured her he would look into this and get back to her, WHICH HE NEVER DID.We then left numerous messages for General Manager to call us back on his work phone and cell phone and HE NEVER CALLED US BACK. I then had to return to speak to finance guy, he was too busy watching a movie on his DVD player to stop and speak to me. We are a large family and buy cars often and have had wonderful experience with different dealers, we have written many letters of thanks to them. This was the most unprofessional, degrading, belittling experience we have ever had. So if you want to be treated this way, go ahead and go there. If you work hard for your money and expect to be treated well, then dont. More
by Normelly
Employees Worked With
Charlie
June 02, 2011
I received a recall notice for the airbag on my 2004 Ford F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never don F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never done business with Dewey simply because I have heard negative things about them from others in town. Nonetheless, I scheduled the appointment and included a service request for an oil change and tune up at the same time. Upon my arrival, I was greeted by the Assistant Service Manager, Matt Karnatz, who began the check-in process. Matt and I discussed the factory recall and then began discussing the tune up, at which time Matt advised me that he anticipated the tune up costing around the $400 range but that if one of his service techs broke a spark plug while trying to remove it, that it would cost an additional $100 per spark plug for the service. I expressed to Matt that I felt that was excessive, especially if it was his team that broke the plug. Matt advised me that it is what it is and if I didn't like it then I could just take my truck. I told Matt that I will have the tune up performed somewhere else but that I still wanted the factory recall service. I then told Matt that this is exactly why I haven't used Dewey for service or purchased a vehicle from them, because of all the negative things I've heard around town about them. Matt then said, "Well I don't have to do the factory recall either, so you can just take your truck and go then", to which I responded, "yes you will". Matt then said, "No, I won't, I'm not doing the recall service either so just take your truck and go". At this point I asked Matt to get his Manager to which he responded, "I am the manager". I then said, "okay, well you have a manager too so I want to speak to that person." Matt then said, "Well, he isn't here yet". So I responded that I will wait inside for him to get there, and that I would be blogging about my experience as I wait. I went inside to wait when I was soon approached by Kent Kisling, Service Director. Kent and I walked back into the service check in area and discussed the above conversations. Kent immediately advised me, "Matt is correct. You said that you are going to blog about us so I am refusing to provide service to you, so get in your truck and go". More
by james25
Employees Worked With
Kent Kisling
May 28, 2011
Very accomodating, friendly, knowledgeble,and fair. Great selection! A class operation in all respects. I'll be back!!I've had a very similar SUV in the past and I had very good luck so I expect the same ou selection! A class operation in all respects. I'll be back!!I've had a very similar SUV in the past and I had very good luck so I expect the same outcome. Salesman Ron Pink was (is) topnotch and I look forward to a good relationship in future More
by jksjackson
Employees Worked With
Jessica, Ron, Alii, et al.
May 28, 2011
I gave the above ratings because I felt it was a very good experience, what would be expected. The negotiation on price is always the most difficult. You never know what the the true best price really good experience, what would be expected. The negotiation on price is always the most difficult. You never know what the the true best price really is. I wish people were more up front on exactly what is fair. More
by gotschm
Employees Worked With
Steve Sexton, Ashley, Steve Sexton
May 27, 2011
Donald was very knowledgeable and had a great personality. He was honest and made the process as painless as possible when buying a new car. The dealership had an excellent selection and we are e personality. He was honest and made the process as painless as possible when buying a new car. The dealership had an excellent selection and we are extremely happy with our new Escape! We were not Ford people before but Dewey for made us believers! More
by woodsy
Employees Worked With
Donald Avant
