Dewey Ford

We were in a minor accident. State Farm recommended 3 places. Dewey was the only place that did both body and mechanical work. We will NEVER use them for body work or service work again. We waited WEEKS places. Dewey was the only place that did both body and mechanical work. We will NEVER use them for body work or service work again. We waited WEEKS for an estimate and discovered they had already ordered parts when they gave us the estimate! We called numerous times and whoever answered never knew what was going on with our SUV. Always they said they would call back or have someone else call. It wasn't until we got our insurance agent and State Farm's claims dept. involved that we ever got a call back. We were supposed to have our car last Friday - at least that's when they promised it would be done. That was February 3rd. My husband called to see if it was ready late in the day. Nope. They were waiting for another part and it would be in Monday. I'm sitting in their parking lot while my husband is inside finding out what's going on. It is Wednesday, February 9th at 4 pm. My husband called this morning and was told they'd call back. Guess what. No call. AGAIN. We got our rental car a full week after Dewey got our SUV. We have to turn in the rental when we leave here. Our State Farm rental car benefit is used up. NOT ONCE has anyone from Dewey initiated a call to give us an update on the progress of our vehicle. As I said, when we've called them, we get nowhere. The car was brought to Dewy on January 6th, I think ( might have been the 3rd), and we didn't get the estimate until January 27th. It was promised February 3rd, now it's the 9th and my husband just found out that NONE of the mechanical has even been started!! This is beyond poor customer service! The service manager, John Bentley, agreed with my husband that this has been poor service. He said they will now pay for our rental car. At least that's something. My husband had been told last week that they were almost done with the mechanical work. My recommendation? Don't do business with Dewey Ford. More

Dealer refused to look at my truck to see if the bracket is cracked that has an active recall for it. I understand they don't have the parts but not even sure if my truck is impacted. Luckily another deal is cracked that has an active recall for it. I understand they don't have the parts but not even sure if my truck is impacted. Luckily another dealer that I didn't purchase the truck from is willing to step up and take a look. Sad for the amount of money I spent on a F450 to be treated this way. Will not be back. More

Extremely poor service. My husband made an appointment for his work vehicle and 2 days later they have not even looked at it. 2nd time for the same issue. No phone call to give an update. Now they have for his work vehicle and 2 days later they have not even looked at it. 2nd time for the same issue. No phone call to give an update. Now they have lost the key to the vehicle. Will never buy another vehicle there again. Have bought 3 prior. They must not need the business. More