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Diamond Buick GMC Cadillac Palmdale

Palmdale, CA

Overview
Employees
Reviews
Vehicles
4.3
277 Reviews
Our Commitment to You CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM Diamond Buick GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Buick inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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39012 Carriage Way

Palmdale, CA

93551

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Showing 277 reviews

March 30, 2024

Great experience and service. The staff was very professional and handled all my needs even though I was a walk-in More

by SQRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 02, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Diamond Buick GMC Palmdale. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 28, 2024

I waited 30 minutes at the salesman desk before I was even checked in but good service once I was checked in. More

by jhernandez101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 28, 2024

Takes to long help the customer and not all clerks are helpful when you help for help More

by jdvmojave76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We greatly appreciate you providing such honest feedback. Your comments will be reviewed with our team, and we encourage you to contact us to discuss this further. Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 27, 2024

Phillip was very helpful and explained everything related to our service appointment. We are very happy with the customer service. More

by PMULVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Salas maintenance dept
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Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We are delighted to hear that you had a positive experience with us. We strive to provide the best customer service possible and are glad that we could meet your expectations. Thank you for your kind words! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 27, 2024

New service manager is great! I forgot his name but his professionalism and patience sets him apart from what I usually get from an automotive repair shop. He’s definitely an asse More

by JONES.ANTHONY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Anthony, thank you for taking the time to share your feedback. Each employee is a valued member of the Diamond Buick GMC Palmdale team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 26, 2024

Iris and Francisco were very helpful. This was my first time bringing my vehicle in for service as I had trouble getting it in for an appointment since I purchased my vehicle. I left mult More

by wenipooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri
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Mar 28, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact us at your earliest convenience. Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 26, 2024

Wonderful place to shop for your car, great customer service in the service department! Thank you all! Staff were very friendly. I got a good deal with my Cadillac! Thank you!! More

by pntvia5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimena
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Mar 28, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 25, 2024

This dealership is very shady. They don’t listen to you and do not treat you with respect. Getting them to do anything is a feat all in its own. More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Betrado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

I'm sorry to hear about your experience. We value your feedback and take it seriously. Please accept our apologies for any inconvenience caused. We strive to provide excellent service and will address your concerns internally to ensure improvements are made. Thank you for bringing this to our attention.

Helpful
March 24, 2024

Friendly and knowledgeable staff. Betty is awesome and got the process started and Bob came through with the numbers and sealed the deal. The entire process was quick and easy. Than More

by RICKYMARTZ23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betty...5 stars ⭐️⭐️⭐️⭐️⭐️
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Mar 24, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for your kind words! I'm thrilled to hear that Betty and me provided you with a seamless car-buying experience. We strive to make the process as quick and easy as possible for our customers. Enjoy your new car, and don't hesitate to reach out if you need anything in the future. Thank you for choosing us. We truly appreciate your business and hope to serve you again in the future. Have wonderful day!

Helpful
March 24, 2024

Easy and fast drop-off and pick-up. The service people were friendly. I plan to service here again. More

by craft.paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri McArthur
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Mar 26, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Paul, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Diamond Buick GMC Palmdale Team

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