Diamond Buick GMC Cadillac Palmdale

My advisor took care of me. She identified an issue I was having with my IC and fixed it on the drive, then took care of my maintenance. She identified an issue I was having with my IC and fixed it on the drive, then took care of my maintenance. More

Iris is the best. She listens, is polite and seems to understand my needs. I She listens, is polite and seems to understand my needs. I More

The dealership really help us out and got a good deal on the gmc Acadia the gmc Acadia More

Service on my new 2023 GMC Sierra 2500 Denali HD was fast and efficient. Robin is always very professional and knowledgeable . and efficient. Robin is always very professional and knowledgeable . More

Best friendly staff, repairs are always done right and fast, nice dealership, very well maintained fast, nice dealership, very well maintained More

Reps seem kinda miserable at the end of the day just trying to get by trying to get by More

I had some bad experience with other sales advisor multiple times. However, the customer service has been great with Iris and I make sure I only go with her. She knows how to treat a customer right wh multiple times. However, the customer service has been great with Iris and I make sure I only go with her. She knows how to treat a customer right which is the only reason I come back to this location to do services for my car. More

GMC Acadia to Diamond Buick GMC Palmdale previously known as Rally, I brought it in because it was having hard shifting and when accelerating, it would sputter and go into reduced power previously known as Rally, I brought it in because it was having hard shifting and when accelerating, it would sputter and go into reduced power mode where it would almost come to a rolling stop . Prior to bringing it to the dealer I had done everything to the best of my ability to fix the P0420 code along with the hard shifting, sputtering, and the reduced power mode with no resolution. I was tired of throwing good money after bad. I am a hard working single mother, so I had decided to take my car to the dealership I thought they would be able to put an end to all my troubles as this is their area of expertise and I would be able to move forward with a problem free, dependable vehicle. Well to my dismay my problems with this dealership were just beginning, costing me more than I ever imagined, and a long road of high expectations, promises and ultimate disappointments . The service technician Ivan advised me that I had a misfire on cylinder #1 and that my cat needed to be replace but prior to bringing the car to the dealer I took it to D&D muffler, they did a compression check and stated that my cats had no clogs it had a cat code which was P0420 and it could be several different things causing that cat code to go off, but the dealership Ivan said I needed to replace the coil pack and spark plug on cylinder #1 and stated that my car would be fixed except for the cat code which would not affect the way my vehicle would drive. OK great, I paid for the repairs and was on my way . Well to my disappointment I didn’t even make it home before my car was doing the same thing if not worse than before. Keep in mind they had it from April 22-27, 2022. They would not provide me a rental, therefore, I was left with no car, no means of transportation, to get around and do the necessities or things with my 6 year old. I had come here for a summer visit and was unable to do anything for the summer with my son, for the exception of watching the paint dry on the walls. Ivan told me to bring it back and they would take another look at it, so May 5,2022 I brought my car back to Diamond GMC . Ivan called with an update and notified me that my tork converter and fuel pump needed to be replaced expensive parts to replace especially in my situation as a single mom visiting for the summer from Idaho. So I double checked with Ivan, are you sure this is going to fix it because I can’t just be throwing money into it hoping for resolution. He confirmed that it would besides the P0420 code which again would not affect the way the car drove so I confirmed the replacement and I was going to look into getting the tork converter replaced in a couple weeks . So after that replacement a couple weeks go by and my car is still doing the SAME thing. I looked into getting it done elsewhere since I no longer trusted Diamond's work ethic, honesty, or work to be done right. but they had said something along the lines of it having to go through the dealership. So I bring my car into Diamond again to have the tork converter replaced, I get a different service provider Robin by this time she contacted my extended warranty company they said someone would come out to confirm that the tork converter needed to be replaced within 24 to 48 hours 4 days go by, maybe more ( keeping in mind that I had no vehicle or means of transportation) so I obtained a rental car (out of pocket) no consideration from Diamond to provide anything (which they could have as a gesture of goodwill) for my son and I knowing full well our situation. The gentlemen that came out from my warranty company said that the cat needed to be replaced first before considering replacing the tork so mind you I’ve had a rental this whole time when I dropped car off with Robin coming out of pocket because warranty company hasn’t approved the claim so I order a new cat cost came out of pocket again so another week goes by with my car just sitting at the dealer with nothing being done to it I was advised that if I picked up my car until cat had arrived I would lose my place inline for the repair and I would be on the waiting list for 3 weeks so left it there I asked if I could put the cat on myself so I didn't have to come out of pocket for the labor they said no, got the cat and they put it on then contacted warranty company again had to wait another 24 to 48 hours to have another person come out to confirm the repair they finally approved the claim they said they would reimburse me cost for rental for 2 days while they put the tork converter on by that time I had no money left for a rental. More

Staff here is very low energy (sales team at least; the cleaning crew were very hard working and kept things immaculate). I came in to see a used car and they tried tacking on fees for extras that literall cleaning crew were very hard working and kept things immaculate). I came in to see a used car and they tried tacking on fees for extras that literally weren’t even on the car yet. Wouldn’t discount me for a side mirror that had a non functioning motor. They did a hard inquiry on my credit FIVE FREAKING TIMES and couldn’t come up with a rate better than 9.5% apr even though I have a fantastic credit score… well, I did before they ran my credit five times…. I had a bad feeling in my gut so I walked away. Then 15 minutes later they called to say they’d knock all the extras off the cost (ya know, the extras that weren’t even installed on the car yet). I just ghosted them because they’re pretty shady. More

Def not a preferred partner in our new vehicle search/purchase. Too high-handed, poor listening skills, bait/switch vs old school shell game tactics. Then they try to flip the script when you give search/purchase. Too high-handed, poor listening skills, bait/switch vs old school shell game tactics. Then they try to flip the script when you give push back/state other relevant facts. Have been trying too hard to work with multiple players at this dealership for 2 full months. Poor responses on emails and follow-up calls, misinformation online and verbally nearly the entire time. We should not have to chase the seller down to make a sale, right? After getting through this last time, were told we could not be sent the window sticker as it wasn’t available- found it on-line ourselves. Were lied to about our credit being pulled vs “no, they just look at the score, not a real pull yet” even though I asked when signing the auth form. Stated numerous times we were not looking to pay over sticker - incl unnecessary dealer add ons like spray coat and low-Jack type recovery junk and esp not the $10K dealership ransom not sanctioned by GM since not all dealers do this. Bottom line: wasted a few hours of our day after repeatedly stating what we would/would not pay for even before making the drive out there. Should have listened to my Spidey senses and saved the gas!! If you don’t have a choice, go there. If you do, find a better place who listens, meets your needs and makes you excited to buy a new vehicle - esp at the $70K price point! More