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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.3
235 Reviews

235 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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June 07, 2024

I have had 2 oil changes so far on my new vehicle. Francisco has been very professional, patient, and proactive while working with me. I will continue to bring my car to this dealership. More

by CARMENHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
June 06, 2024

Francisco was very professional, thorough, and always has a positive attitude which always makes a big difference. The entire staff is always amazing. More

by YCORTEZ02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Jun 07, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for recognizing our professionalism and positive attitude. We appreciate your kind words about our staff at Diamond Buick GMC Palmdale. We are thrilled to have provided you with a thorough and enjoyable experience. Please visit us again soon or share your experience with others. Sincerely, The Diamond Buick GMC Palmdale Team

June 03, 2024

This dealership takes pride in their work and it shows. They always care about their customers. More

by DNSIDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Jun 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for recognizing Diamond Buick GMC Palmdale's commitment to excellent service and customer care. We appreciate your kind words and are thrilled to know that our efforts are reflected in your experience. We look forward to serving you again in the future. Sincerely, The Diamond Buick GMC Palmdale Team

June 02, 2024

Francisco was very friendly and the low rating is not against him at all. IKt's with the service tech. The last oil change I received there, a sticker was placed on the windshild with the milage of the n More

by Stewie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco
Jun 04, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience. We appreciate your feedback and take your concerns seriously. Please reach out to us at Diamond Buick GMC Palmdale so we can address your specific concerns and work towards a resolution. Thank you. Sincerely, The Diamond Buick GMC Palmdale Team

June 01, 2024

Overpriced, tried charging new prices. customer services a bit rude at the beginning, once the vehicle was returned to me she was a lot nicer from my first encounter. I disliked the in fron More

by carla_245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the girls name
Jun 03, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your feedback, Carla. We take your concerns seriously and are disappointed to hear about any negative experiences during your visit. Rest assured, we hold ourselves to a high standard of professionalism. We encourage you to reach out to us directly to discuss this further and work towards a resolution. We appreciate your feedback and the opportunity to improve. Sincerely, The Diamond Buick GMC Palmdale Team

May 31, 2024

Good service department. Took my vehicle in for maintenance and had it finished in a timely manner. More

by BRIANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Jun 03, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you, Brianna, for the positive feedback regarding your recent service experience at Diamond Buick GMC Palmdale. We are delighted to hear that our service department provided you with efficient and timely maintenance for your vehicle. We appreciate your business and look forward to assisting you again. Sincerely, The Diamond Buick GMC Palmdale Team

May 26, 2024

Great customer service! Was told al the information i needed to know. All my questions were answered More

by GENESISAGUILAR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
May 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your positive experience with us, Genesis! We're thrilled to hear that you received great customer service and that all your questions were answered. If you ever need anything in the future, feel free to reach out to Diamond Buick GMC Palmdale. See you next time! Sincerely, The Diamond Buick GMC Palmdale Team

May 25, 2024

Great experience. As always, Iris is very friendly, knowledgeable and helpful. She really makes a difference being there. More

by borz4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
May 28, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the 5-star review! We're thrilled to hear that Iris provided you with a great experience at Diamond Buick GMC Palmdale. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely, The Diamond Buick GMC Palmdale Team

May 24, 2024

My worst experience was with Manny he was so unprofessional and so rude never in my life had that type of experience More

by Edevelel04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cofield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your feedback. We are truly disappointed to hear about your experience with us. Providing excellent customer service is our priority, and you did not receive that on your visit. We value your feedback and would like the opportunity to address your concerns. Please feel free to reach out to us at Diamond Buick GMC Palmdale so we can work towards a resolution. Sincerely, The Diamond Buick GMC Palmdale Team

May 24, 2024

Friendly service rep, Knowledgeable and efficient . . only service tech who greeted us when we walked in . More

by landrea908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
May 28, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the 5-star review! We are delighted to hear about your positive experience with our service team at Diamond Buick GMC Palmdale. We appreciate your kind words about our knowledgeable and efficient service rep. We look forward to welcoming you back in the future. Sincerely, The Diamond Buick GMC Palmdale Team

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