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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
515 Reviews

515 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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May 01, 2025

Grossly overcharged for mounting and ballanceing of tires that were already over priced. Shop around More

by Apsweeping
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025

It took 3 days to just look at my car but other than that Claudiu kept me informed and did his best getting my car to me as soon as he could More

by LEEMARIE310
Recommend Dealer
Yes
Employees Worked With
Claudiu
Report | Print
May 02, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback! I appreciate your patience during the process and I'm glad to hear that Claudiu kept you informed while working on your car. At Diamond Chevrolet of San Bernardino, we strive to provide timely service and communication. If you need further assistance, please feel free to reach out. I look forward to seeing you again! Best, Israel Mora (909) 883-8833

April 30, 2025

Service is good however checking out takes too long, waited twenty minutes after the truck was brought up front for the paperwork to come to release it More

by Nancy1234smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Moreno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Diamond Chevrolet of San Bernardino. I'm glad to hear that you found the service to be good, but I understand that the checkout process took longer than expected. We value your input and will work on improving this aspect to ensure a more efficient experience in the future. We hope to see you again soon! Best, Israel Mora (909) 883-8833

April 30, 2025

Part was delayed and a minor misunderstanding with the bill but sometimes these things happen. I plan on bringing my vehicles back for other services More

by HJRJR232
Recommend Dealer
Yes
Employees Worked With
Claudiu
Report | Print
May 02, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us! I understand that delays and misunderstandings can occur, and I appreciate your patience in this matter. I'm glad to hear that you plan on bringing your vehicles back for future services. At Diamond Chevrolet of San Bernardino, we're committed to providing our customers with excellent service. If you have any further concerns or questions, please feel free to reach out. I look forward to seeing you again! Best, Israel Mora (909) 883-8833

April 30, 2025

I made an appointment two days earlier to get my 12 volt battery replaced. Specifically asked to make sure that they had the battery inventory. I showed for my 9:00 am appointment and checked in. While wait More

by FRED.COPPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us, Fred. I understand your frustration, especially regarding the delay in battery availability and the difficulties you faced with our service writer. At Diamond Chevrolet of San Bernardino, we strive to provide excellent service, and we appreciate your feedback as it highlights areas where we can improve. Please feel free to reach out to me directly to discuss your experience further. Thank you again for your feedback, and we hope to have the chance to serve you better in the future. Best, Israel Mora (909) 883-8833

April 30, 2025

1 He try to sell me thing I didn't want, and was not stoping at all when I asked him to stop, he continue to try to sell me thing. I feel intimidated and I wish to not feel that way again, if I decide t More

by BETTYLOMELI20
Recommend Dealer
No
Employees Worked With
Claudiu
Report | Print
May 02, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us, Betty. I understand how uncomfortable it can be when someone is pushing for a sale, and I appreciate your feedback. At Diamond Chevrolet of San Bernardino, we strive to create a welcoming and respectful environment for our customers. I value your concerns and encourage you to reach out to me directly so we can discuss this matter further. Your comfort is important to me, and I hope to provide you with a better experience in the future. Best, Israel Mora (909) 883-8833

April 27, 2025

The dealership are really nice people They’re very concerned they’re very caring. They take care of responsibility. More

by kellygirl441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
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Apr 27, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you found the team at Diamond Chevrolet of San Bernardino to be nice, caring, and responsible. We truly appreciate your kind words and look forward to serving you again in the future! Best, Israel Mora (909) 883-8833

April 26, 2025

Muy conveniente muy amables cerca de mi casa apoyar a la ciudad dando probecho y para apoyar a la ciudad de san bernardino ,muchas gracias diamond san bernardino More

by TONYR4240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Diamond Chevrolet of San Bernardino responded

¡Gracias por tu excelente reseña, Tony! Nos alegra saber que encontraste conveniente nuestra ubicación y que nuestro equipo fue amable contigo. En Diamond Chevrolet de San Bernardino, nos esforzamos por servir a nuestra comunidad y ofrecer un gran servicio. ¡Esperamos verte de nuevo pronto! Mejor, Israel Mora (909) 883-8833

April 26, 2025

The service advisor was beyond. The staff were so professional and very decent. This place has always have a good reputation More

by Naeledward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We appreciate your kind words about our service advisor and staff at Diamond Chevrolet of San Bernardino. It's great to hear that you had a positive experience and that our reputation meets your expectations. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

April 24, 2025

Had to tell technician to honor the oil change special. Tried to charge me more. More

by Nljohnson53
Recommend Dealer
Yes
Report | Print
Apr 25, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I appreciate you bringing this to our attention, and I understand your concerns regarding the oil change special at Diamond Chevrolet of San Bernardino. We strive to provide transparent pricing and excellent service, so please feel free to reach out to us directly if you have any further issues or questions. We value your input and hope to assist you better in the future! Best, Israel Mora (909) 883-8833

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