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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
522 Reviews

522 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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January 04, 2025

Always a pleasure when dealing with the service center. Everyone is always to nice. Although, I was sad to hear that Nathan had retired. I'm sure I will still receive the best service. Thanks! More

by SJWILSON1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Rodriguez
Report | Print
Jan 05, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We're thrilled to hear you have a great experience with our service center at Diamond Chevrolet of San Bernardino. We will surely miss Nathan, but we're committed to providing you with the same excellent service you’ve come to expect. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

January 03, 2025

Like it and feel like in family and jobs get done quick. I'll recommend me to everybody More

by Omar mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady, Eddie Rodriguez
Report | Print
Jan 04, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review, Omar! We're thrilled to hear that you felt like part of the family here at Diamond Chevrolet of San Bernardino. Quick service is what we aim for, and we appreciate your willingness to recommend us to others. We can't wait to see you again! Best, Israel Mora (909) 883-8833

January 01, 2025

You guys never resolved my issue. I'm driving a traverse 2020 with check engine light on. Pathetic More

by Louieville909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady, Eddie Rodriguez
Report | Print
Jan 04, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. We understand your frustration regarding the check engine light on your 2020 Traverse. It's important to us that you receive the assistance you need. I encourage you to reach out to me directly at Diamond Chevrolet of San Bernardino so we can work to resolve this issue for you. Your experience is valuable, and we appreciate the opportunity to address your concerns. Best, Israel Mora (909) 883-8833

January 01, 2025

Worst experience “so called transmission expect “ there nothing expect about it . Took months to get my car back More

by vcardona0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady, Eddie Rodriguez
Report | Print
Jan 04, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand the frustration that can come from waiting a long time for your vehicle, especially regarding transmission issues. Your feedback is valuable as we strive to improve our services at Diamond Chevrolet of San Bernardino. If you would like to discuss your experience further, please feel free to contact me directly. I appreciate your feedback and hope to provide a better experience in the future. Best, Israel Mora (909) 883-8833

December 31, 2024

had truck for over two months and could not communicate with me . I had to constantly contact them even after speaking with both service manager and assistant general manager. Further, I had to go to them More

by MRXEROX5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Brady, Eddie Rodriguez
Report | Print
Jan 04, 2025 -

Diamond Chevrolet of San Bernardino responded

Our team has acknowledged this review.

December 28, 2024

The service tech said he would accept my Chevrolet coupon for service and then he said just bring it when you pick up your vehicle and then he wouldn’t accept it because it was from another Chevy dealer I th More

by BERNARDINOIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady, Eddie Rodriguez
Report | Print
Dec 31, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with Diamond Chevrolet of San Bernardino. Your feedback is valuable, and I encourage you to reach out to me directly so I can learn more about your experience and address these concerns thoroughly. We strive to ensure every customer has a positive experience, and your input is crucial in helping us improve. Best, Israel Mora (909) 883-8833

December 24, 2024

I was able to get my side view mirror replaced at the price & time frame that was promised! More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Brady, Eddie Rodriguez
Report | Print
Dec 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience getting your side view mirror replaced at Diamond Chevrolet of San Bernardino. We always strive to deliver on our promises. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

December 24, 2024

Excellent service upon arrival and departure. Answered all our questions. Eddie was very detailed with us. More

by marinamurillo10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Brady
Report | Print
Dec 26, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you, Marina, for your wonderful review! We're thrilled to hear that you received excellent service at Diamond Chevrolet of San Bernardino and that Eddie was able to provide you with detailed answers to all your questions. We appreciate your feedback and look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

December 24, 2024

Not happy at all bring my truck to be fixed and end up with same problems when I take home More

by Jairoherrera1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
Report | Print
Dec 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your frustration regarding the issues with your truck after the repairs at Diamond Chevrolet of San Bernardino. We strive to provide high-quality service, and I appreciate you bringing this matter to our attention. Please reach out to us directly so we can resolve these concerns and ensure your truck is properly addressed. Best, Israel Mora (909) 883-8833

December 23, 2024

Service manager never answered the phone for voicemail is full manager of the store voicemail is full none of them ever delete their voicemails to get in contact with him very unhappy with service there last More

by Sgcastro96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Brady, Eddie Rodriguez
Report | Print
Dec 27, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for reaching out and sharing your experience with us. I understand your frustration with the lack of communication regarding your truck's service at Diamond Chevrolet of San Bernardino. It is important to us that our customers receive timely updates, and I appreciate your feedback. I encourage you to contact me directly at the dealership so I can address your concerns more effectively. Your satisfaction is a priority, and we want to ensure your truck is serviced promptly. Thank you for your understanding, and we hope to resolve this matter for you soon. Best, Israel Mora (909) 883-8833

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