Diamond Chevrolet of San Bernardino - Service Center

I brought my car in for a problem. I never received any updates and had to go there 4 days later to get an answer. They said the care was done. When I picked up my car, the problem was I never received any updates and had to go there 4 days later to get an answer. They said the care was done. When I picked up my car, the problem was still there. I proceeded to bring the car back. Again, another 4 days with no word, the car still parked in the same place. I had to go there to get any answers. They told me it was going to be this specific part. I ordered the part and returned the car to them. Again, another 4 days with no response from them. Again, I went there and was told that there was another problem, and I needed another part. I ordered that part. The next day I get a call for the service manager saying the car was ready and that I didn't need that part, after I already ordered it. Every time I had to go to the dealer for answers, I was told" I was about ready to call you" and my paperwork was at the bottom of the stack. I got the car back and Quess what, the problem is still there. They also broke a part while doing the work and I had to buy and replace that part. They also left greasy fingerprints all over the hood and front bumper. They also spilt brake fluid on the fender where it meets the engine compartment and now part of the paint is messed up. This is the first and last time I come to this dealership. More

Got the hard to find part that was needed haven’t had a chance to take it out on a long trip yet chance to take it out on a long trip yet More

My experience with Diamond Chevrolet was great, Nathan Cook is very knowledgeable and helpful. Thanks Cook is very knowledgeable and helpful. Thanks More

I was very pleased with Eddie, my service associate, whom listened to my concerns and saw to it that they followed through. I left out one star however because I am awaiting my spare fob delivery. Upon purch listened to my concerns and saw to it that they followed through. I left out one star however because I am awaiting my spare fob delivery. Upon purchasing my Trailblazer there was a mix up when they had to pick up my car at the Banning dealership-- one of the fobs was for another Trailblazer on that lot, which has since sold, so they were trying to track that owner down to get my correct fob and give them the incorrect fob I had for my Trailblazer and that one matches their vehicle. I don't understand why I couldn't just get a new reprogrammed fob right there and then when I took my car in for service. I hope I don't loose my one & only fob while I wait. More

Good dealer just they didn't retrieve un important code to fix the issue the attention is okay to fix the issue the attention is okay More

Great service all around definitely would bring my vehicle back thanks to David good customer service 👍🏽 vehicle back thanks to David good customer service 👍🏽 More

I went in for a oil change and tire rotation and at the end of the service they told me the tire rotation was not done because they didn't have the wheel lock, the wheel lock was in the glove compartment t end of the service they told me the tire rotation was not done because they didn't have the wheel lock, the wheel lock was in the glove compartment the whole time and they never asked for it. More

Best place around for services, prices are better than all dealers around and they have good customer service all dealers around and they have good customer service More

Thanks for the great customer service. I plan to make another appointment for more needed services. I plan to make another appointment for more needed services. More

U always get the same rep in the service department and he is Amazing, calm, attentive, understanding, caring and best of all REAL. He is honest and Never tries to manipulate me into paying for unnecessa he is Amazing, calm, attentive, understanding, caring and best of all REAL. He is honest and Never tries to manipulate me into paying for unnecessary services. He makes my experience there enjoyable. He is the ONLY reason I keep going there paying double of what other repair shops charge. He is thoughtful and accommodating I appreciate Mr Edward Brady. Unfortunately they never have whatever part my car needs in stock! But this time I was thankful that I was able to go purchase it at Auto Zone & bring it back to have it installed. More