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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
526 Reviews

526 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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May 12, 2024

I would put zero stars if I could. Worst dealership ever. You go to fix one thing and then a problem happens literally right after looks like they purposely brake something to fix some More

by Daniel.Rubino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Cooke, Eddie Brady
Report | Print
May 15, 2024 -

Diamond Chevrolet of San Bernardino responded

Daniel, we strive for excellence in our service and customer satisfaction is our top priority. We would like to understand your concerns better and address them promptly. Please reach out to me so we can work towards a resolution. Thank you for sharing your feedback with us. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 11, 2024

Excellent communication, They do everything fast and good, my truck got ready in two days More

by Navarrotheopps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Martin Ramos, Eddie Brady, Trish Wilson
Report | Print
May 14, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino! I appreciate your feedback and I am thrilled to hear that you had an excellent experience with our service team. We pride ourselves on efficient and high-quality service. I look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 09, 2024

Past twenty years been the place to go for all my repair’s from collisions to rentals. More

by LERICKSON2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
May 10, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you! I am thrilled to have been your go-to for both repairs and rentals for the past twenty years. I truly appreciate your loyalty and trust in Diamond Chevrolet of San Bernardino. Your kind words mean a lot to me! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 07, 2024

Great costumer service, super friendly and attentive to my needs and what I wanted with a good price More

by ERIK19RIOS93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Bugarin Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Martinez, Chikezie Okeiyi
Report | Print
May 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for providing this amazing feedback! Our team appreciates your comments and I hope that you will visit us again soon! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 06, 2024

Eddie in the service dept took care of me and delivered on time , great job More

by MEIERTOBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Report | Print
May 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for this great review! I'm happy to hear that Eddie took care of you! He is a great asset and I appreciate all that he does. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 05, 2024

Very disorganized in the service department. Can't even keep you updated on your vehicle. More

by LUnhappyeon2kali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Brady
Report | Print
May 08, 2024 -

Diamond Chevrolet of San Bernardino responded

I appreciate your feedback and I am concerned about your recent service experience. Please reach out to me so we can discuss your experience in more detail. I look forward to hearing from you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 04, 2024

I was told it would be a difficult smog-passing test repair and unfortunately after four weeks of eliminating potential issues the truck didn’t get repaired. I needed my truck back, so I thanked Nathan More

by Rosemamacat
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke
Report | Print
May 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for providing this feedback about your experience at Diamond Chevrolet of San Bernardino. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to me at your earliest convenience. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 04, 2024

Service completed but truck not washed nor anyone meet me upon pickup. Alignment not perfect More

by MRXEROX5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy
Report | Print
May 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 04, 2024

Delays on top of delays, didn't do ceramic coating on the truck, & left overspray all over the brand new truck when doing the spray on bedliner More

by Jnavarro
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Kubo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 02, 2024

Great atmosphere and great service courtesy people everything is ready on the time they say More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Cooke, Martin Ramos, Eddie Brady, Trish Wilson
Report | Print
May 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words, David. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Diamond Chevrolet of San Bernardino, we value our customers and we look forward to seeing you down the road. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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