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Diamond Ford

Lancaster, CA

4.4
635 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

June 27, 2023

Full synthetic oil change service, June 26, 2023. I checked the oil level this morning, Jun 27, 2023, to find it was way above the maximum. I will call the service advisor, Barret Howe to let him kno More

by Germanentila
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Jul 03, 2023 -

Diamond Ford responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 26, 2023

Good Service, timely information, streamline the paper work, sales manager showed up toward the end to walk me out. More

by cartoonpassion
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller
Jun 29, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 25, 2023

Thanks for the swift and speedy service, we’ll see you soon thanks again to everyone More

by Charles.nesby
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Berrit
Jun 28, 2023 -

Diamond Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 25, 2023

Very professional and recommend highly and respectfull personal . Had my 2018 fusion energy oil change tire rotation More

by PERRYPEFFER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 28, 2023 -

Diamond Ford responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 25, 2023

We have been bringing all our vehicles for over 10 years to this location. The thorough inspection saves us money so we can tackle items before it becomes more expensive. Like any business, we have had a More

by TECHSUPPORT0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ricky at Quicklane
Jun 28, 2023 -

Diamond Ford responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 24, 2023

Excellent customer service from Dante, Quick Lane Service Advisor, he took care of three of my vehicles in a span of a coupe of days. I was a walk-in customer for all the service performed on my vehicles. Tw More

by JYBARRA003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dante Aragon
Jun 28, 2023 -

Diamond Ford responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Dante as he will be happy to hear it! I look forward to working with you again in the future! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 24, 2023

The man at the service counter was super helpful. The wait was not long. And I app More

by TIM.MOES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
This was at Quick Lane
Jun 28, 2023 -

Diamond Ford responded

Thank you for the kind words. I'm completely committed to providing top quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Diamond Ford, I value our customers and I look forward to seeing you down the road. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 23, 2023

Work was done competently and delivered when promised at quoted price. Service advisor is excellent. More

by LENORGANT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 28, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 23, 2023

Excellent service good for recommendations professionalism and the staff who took care of me is knowledgable More

by ROSITAGRAHAM727
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Deanna Beigel
Jun 28, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 23, 2023

Good work informative. I'll be back. Rene did a good job. Office was clean. Everything went hreat. Thanks More

by LOUIS.BROWN
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ramon Audea, Frank Villalobos, Ricky Palacios
Jun 28, 2023 -

Diamond Ford responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Diamond Ford again! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

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