
Diamond Honda
City of Industry, CA
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1,201 Reviews of Diamond Honda
I recently purchased a Honda Civic Touring from this dealership. Everything went smoothly and I was satisfied with the sales side of the transaction. Once the paperwork was signed and I was about to lea dealership. Everything went smoothly and I was satisfied with the sales side of the transaction. Once the paperwork was signed and I was about to leave, there was an issue that I did not initially catch when inspecting the vehicle. The moonroof for some reason was slightly bulged and was not flushed to the roof of the car. The sales representative and a manager both inspected the vehicle but would not acknowledge that something seemed off about the roof. Compared to other brand new vehicles, the difference in the moonroof being flushed or not was quite noticeable. Thankfully it did not result in leaking but it did leave me with a poor taste to be driving off with what could (and turned out to be) be a defective moonroof on a brand new vehicle. I am grateful they arranged for the service department to look at my vehicle a week later (who discovered the glass moonroof was distorted, causing the uneven window-to-roof alignment). Nevertheless, I am disappointed that a brand new car has to already be serviced for such an issue (it is only a one week old with less than 100 miles). Not to mention, I will need to return for a third time for it to be repaired. I greatly appreciate the help of the service department in detecting the issue. However, I am disappointed I drove off with a brand new car that has a distorted moonroof and needs to be repaired only 1 week after purchase. More
I am very satisfied with the attentive service. I even filled up the tank when I picked up the car! a happy day I even filled up the tank when I picked up the car! a happy day More
My favorite dealership. Love the service department team, always so helpful; from Oscar Ramirez, to John Ma, to Max, to Claudia, to Jae Lee, to Gracie. I was in and out quic Love the service department team, always so helpful; from Oscar Ramirez, to John Ma, to Max, to Claudia, to Jae Lee, to Gracie. I was in and out quickly with a new battery and peace of mind last week. All are super friendly and knowledgeable, and always explains the repairs in detail and the cause of the issue. More
Very nice and helpful. Roland and Juan are awesome sales men. I didn't really know what kind of car I waned, but they were very patient and honest with me. Roland and Juan are awesome sales men. I didn't really know what kind of car I waned, but they were very patient and honest with me. More