Diamond Honda - Service Center

The dealership gets 1 star. but my Sales Woman Bridgette gets 5 stars. Bridgette was a pleasure to deal with, we hit it off right away, we BOTH understood that I didn't NEED TO BE FEED BULL$#!T to make a pu gets 5 stars. Bridgette was a pleasure to deal with, we hit it off right away, we BOTH understood that I didn't NEED TO BE FEED BULL$#!T to make a purchase from her. So about the Stealership, I bought an 08 Odyssey that was "Honda Certified". I should have known something was up with the place when we popped the hood and it was disgusting, it looked like the prior owner had driven through a desert dust time the whole time. Then when we tried to start it it had a dead battery, which I was told would be replaced when I purchased the vehicle. The interior needed a good scrubbing again as well. Well a week after I purchased the van the battery went dead twice on me, it had never been replaced. When I took it back to them the service writer hooked the battery up to a tester and said oh ya this battery is shot. The Assistant Service Manger said well batteries are not covered under the Certified warranty, and I quickly pointed out had the vehicle actually gone under your world class certified inspection the battery would have been replaced. So he proceeds to tell me he is going to charge it the Sales Dept cause hes not going to foot the bill, I told him I don't care who its charged to I just need the van to be fixed. 2 weeks after the dead battery the left front axle starts making a clicking noise when backing up and while turning, I go back by the Stealership and the same Asst Service Manager tells me I will have to leave it all day so they can "Check it Out" since its a lengthy inspection and job. I didn't leave the van with them I instead took it to Norm Reeves Honda in West Covina which is much closer to home. As soon as I pulled in and told the service adviser what was wrong he knew instantly what I was talking about and said no problem they would fix it. They were aware of this problem as there was a service bulletin on it and they keep the axle in stock. With in 3 hours my van had a new axle, had been washed and was ready for pick up. More

I had recently purchased a new car from Diamond Honda in Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rub Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rubber seal was pulling away for two different door frames. The issue was readily apparent, especially when comparing the two defective sections with their their non-defective counterparts on the other side of the car. I made sure that the problem was documented and that an appointment was made in order to resolve it. However, when I took the vehicle in to the service center for the problem to be corrected, the assistant service manager Rick Smith refused to acknowledge that there was an issue with the seal. He claimed that since each seal was not held in place with glue, it was normal for the seals to exhibit such behavior. He then proceeded to pull out parts of the rubber seal in question and jam them back in, attempting to show that the issue can be easily fixed. Except for the fact that in each case, the rubber seal immediately began to pull away again -- back to where it started out. I pointed this out, but he refused to take any steps to actually address the problem. It is obviously a defect with workmanship or materials; otherwise all four doors would not have exhibited the problem seen, instead of just two of them. There is no other explanation for such a problem: If the part was free from defects in materials then it was not installed correctly, thus a problem with workmanship. And likewise, if the workmanship was performed correctly, then a defect in materials (such as a deformed part) would be the only explanation of why the seal was exhibiting such a problem. I am extremely dissatisfied with the level of customer service offered by the Diamond Honda's service center. The customer service from the internet sales manager during the purchase and negotiation of price of the vehicle was okay, but that relatively positive experience is completely overshadowed by Diamond Honda's service center and its assistant service manager's refusal to honor an agreement to fix a defective product which they had sold to me. Knowing what I do now about how terrible the customer service was at their service center, I would not have made the purchase unless I was absolutely sure that the vehicle was free of defects. If the rating scale started from zero instead of one then I would have given their service center a zero rating, since that most accurately reflects the fact that no service was provided whatsoever to properly address the issue. More

Service Representative very friendly. However the quality of work done on the vehicle was very poor. Serv. Rep. sugg. that belts be replaced as per mechanic. Belts were changed only 19K miles ago. Questioned of work done on the vehicle was very poor. Serv. Rep. sugg. that belts be replaced as per mechanic. Belts were changed only 19K miles ago. Questioned rep. Answer was "we just say that to cover ourselves just in case". Upon pick up I inspected the engine compartment and found oil spills over top of engine and wasn't cleaned at all upon completion by mechanic. Asked Serv. Rep. to have cleaned. They spray washed it with water. Oil/Water don't mix. So it just smeared the oil instead. While cleaning it myself at the dealership, found that the mechanic broke the Honda emblem and tried to glue it thinking that the hood wouldn't be inspected. Reviewed service receipt and found that mechanic assumes that wear/tear parts are "after-market". Vehicle has always been serviced by a Honda Dealership and only original factory parts have been installed. Including brake pads-contrary to what the mechanic suggests. More